Role Description Upstatement is looking for a thoughtful and driven Designer who is at home in the digital space and cares deeply about craft, clarity, and the role design can play in shaping meaningful experiences. As a Designer, you’ll contribute across the full arc of a project - from early ideation through final production - working closely with creative leaders to deliver work that is not only beautiful, but purposeful, and brand-right. You're a strong graphic designer with real range, but your foundation is digital: you think in systems, you understand how design behaves on screens, and you care about getting it right. This role is for someone who balances independence and collaboration. You’ll generate strong ideas, clearly articulate your thinking, and bring others along with you. You’re comfortable navigating complexity across user, business, and team needs, while holding your work to a high creative bar. What You’ll Do - Contribute end-to-end. - Support and sometimes lead work from early concepting through final production, helping ensure ideas translate into thoughtful, well-executed outcomes. - Develop and refine directions. - Create work that is informed by research, connected to business outcomes, and aligned with brand systems. - Work through complexity. - Navigate ambiguity with an open mind, generate multiple solutions, rapidly iterate, and make strategic design decisions in partnership with the team. - Collaborate closely. - Work in a high-trust environment that encourages creative ownership, building on others’ ideas, contributing your own, and sharing in collective wins. - Sweat the details. - Bring deep care and impeccable execution to every aspect of design: strategy, messaging, brand, colors, typography, imagery — big, small, and everything in between. - Communicate and influence. - Keep teams aligned through regular updates. Present work to teammates and sometimes clients. Articulate where a project is going and why, connect long-term thinking to the work happening right now, and help shape creative strategy with a clear point of view. - Think in systems. - Design with the full picture in mind using past patterns, current conventions, and future reuse. Document what you build, and leave every project in better shape than you found it. - Champion the user. - Stay connected to the people you're designing for. Gather and hold user insights, advocate for user needs, and push for work that reflects a genuine understanding of who you're designing for and why it matters. - Show Up for the Team. - Support a strong team environment where people feel productive, creative, and safe. Be unafraid to name problems and move toward solutions with optimism, clarity, and calm. Qualifications - 3-5 years of hands-on design experience at a digital agency. - A portfolio demonstrating strong visual and interaction design across digital work (websites, products, etc). - Bonus: experience working with complex systems, interaction-heavy products, and/or content-rich experiences. Requirements - Curious and comfortable in ambiguity. - Proactive and adaptable. - Obsessed with quality of craft. - Eager to experiment with new ways of working. - An active listener and confident communicator. - A can-do problem solver with a big-picture mindset. - Open to receiving and giving feedback. Benefits - Competitive salary. - Health, Dental, & Vision Insurance. - Flexible Spending & Health Savings Accounts. - Online Mental Health Therapy with Talkspace & First Stop Health. - Short & Long Term Disability Insurance. - One Medical membership. - Health Advocacy Support. - Gynecology and Family-building Care with Kindbody. - Non-elective 401k company contribution. - $1,000 home office setup stipend. - $1,500 annual professional development budget. - 3 weeks vacation to start, plus company-wide closure between Christmas & New Year’s Day (fully paid). - 12 weeks paid parental leave, plus 12 additional weeks available as unpaid. - Co-working spaces in Boston and Chicago as well as a fully distributed workforce.

• Support multiple stores in the Hampshire & Berkshire region • Deliver business plans, drive KPIs, and ensure operational excellence • Lead by example and create a positive, solution-focused environment • Work with Store Managers to achieve performance goals • Support stock control, seasonal promotions, and merchandising • Coach and develop colleagues for strong succession plans • Organize daily operations and manage store security • Ensure compliance with health & safety policies and company procedures

• Collaborate closely with VA stakeholders to deeply understand and document their experiences, and visually translate those findings onto service blueprints, ecosystem maps, journey maps, and other design artifacts. • Implement mixed-method discovery approaches that uncover deep insights about the interactions between systems, business processes, and people. • Lead the co-design and iteration of low and high-fidelity service design artifacts to validate assumptions, uncover pain points, and identify opportunities that resonate with VA staff. • Collaborate with product managers, data scientists, data engineers and other service designers to ensure the accurate and timely application of knowledge onto downstream deliverables. • Create and nurture relationships with stakeholders across the product ecosystem, proactively engaging impacted stakeholders to validate assumptions, socialize insights, and facilitate sensemaking. • Engage peers within the government ecosystem to proactively and collaboratively problem solve issues that impact our ability to deliver desired outcomes.

• Adapting existing infographic templates for new product listings. • Editing product and promotional videos for e-commerce channels. • Creating new visual assets using AI image generation tools. • Using AI creative tools such as Midjourney, ChatGPT, and Nano Banana to support content creation and workflow efficiency. • Maintaining brand consistency across all creative content. • Following detailed creative briefs and working to deadlines. • Supporting the wider creative team with additional design projects when required.