• Collaborate closely with VA stakeholders to deeply understand and document their experiences, and visually translate those findings onto service blueprints, ecosystem maps, journey maps, and other design artifacts. • Implement mixed-method discovery approaches that uncover deep insights about the interactions between systems, business processes, and people. • Lead the co-design and iteration of low and high-fidelity service design artifacts to validate assumptions, uncover pain points, and identify opportunities that resonate with VA staff. • Collaborate with product managers, data scientists, data engineers and other service designers to ensure the accurate and timely application of knowledge onto downstream deliverables. • Create and nurture relationships with stakeholders across the product ecosystem, proactively engaging impacted stakeholders to validate assumptions, socialize insights, and facilitate sensemaking. • Engage peers within the government ecosystem to proactively and collaboratively problem solve issues that impact our ability to deliver desired outcomes.

• Adapting existing infographic templates for new product listings. • Editing product and promotional videos for e-commerce channels. • Creating new visual assets using AI image generation tools. • Using AI creative tools such as Midjourney, ChatGPT, and Nano Banana to support content creation and workflow efficiency. • Maintaining brand consistency across all creative content. • Following detailed creative briefs and working to deadlines. • Supporting the wider creative team with additional design projects when required.

Instructional Designer Boston, Massachusetts Contract Job Description IDR is seeking a Instructional Designer to join one of our top clients for a remote opportunity. In this role, you will partner with HR/Talent Management stakeholders to design and build engaging learning experiences across instructor-led, virtual, and self-paced formats. This is a great opportunity to contribute to a mission-driven organization in the healthcare industry while creating high-impact training content and learning assets. Position Overview for the Instructional Designer : - Design and develop learning experiences for classroom, virtual, blended, and self-paced eLearning programs - Create course content, storyboards, prototypes, and supporting design documentation for stakeholder review - Build and maintain learning assets such as job aids, workshop materials, slide decks, and digital resources - Develop content for leadership, onboarding, and talent/manager development initiatives - Partner cross-functionally to conduct needs assessments and align learning solutions to business outcomes Requirements for the Instructional Designer : - Bachelor’s degree (or equivalent relevant experience) - 5+ years of instructional design experience creating end-to-end learning solutions - Advanced PowerPoint skills with strong visual/slide design capabilities for workshop delivery - Hands-on experience with eLearning authoring tools (e.g., Articulate Rise/360, Captivate, H5P) and LMS content management - Proficiency with digital media/graphic design tools (e.g., Adobe Creative Suite) to produce polished learning assets What's in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization. Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Dedicated Engagement Manager who is committed to you and your success. - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

• Design an approximately 300-slide PowerPoint presentation • Create master templates for the presentation