Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position Overview:Join us in our mission to connect the world through games and to delight consumers with exhilarating social gaming experiences! Zynga is looking for a dedicated and passionate Product Manager who can own projects, drive results and directly impact business performance of large-scale games. As Product Manager, you will work closely with a cross functional group to write product specifications, drive features through launch and understand metrics to make data driven decisions. What You'll Do: - Responsible for the full product/game lifecycle. Own and write product specifications while working in multi-disciplinary teams of design, art, and engineering to launch core features within existing and new games! - Communicate clearly with cross-functional team members. - Inform and execute against defined product strategy on a feature or project level. - Understand core metrics. Use a hypothesis based analytical approach, conduct experimentation. - Own results of individual features/projects and consistently manage against defined expectations. What You Bring: - 2+ years of experience in product management in consumer web or game development is preferred but not required - Ability to deconstruct competing feature sets and understand the market landscape. - Capable of building relationships and earning respect of cross-functional team. - Strong community focus. You’re someone who interprets community feedback into digestible insights for the team and incorporates community feedback into product requirements and improvements. - Ability to build wire-frames and product specifications. - Passion for games and crafting fun, compelling and exciting user experiences - Outstanding written/oral, organizational, analytical abilities, and attention to detail - BA/BS degree - Experience with SQL is a plus What We Offer You: Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site The pay range for this position in Ontario at the start of employment is expected to be between $71,400 and $105,660 CAD per Year. The pay range for this position in California at the start of employment is expected to be between $85,700 and $126,860 USD per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses. The use of Artificial Intelligence is not being used to screen candidates. The position is for an existing vacancy. We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law. As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at accommodationrequest@zynga.com to request any accommodations or for support related to your application for an open position. Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Zynga’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, take2games.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).

• Own the product backlog for our AI-assisted diagnostics platform. • Translate strategic direction from the Senior Product Manager into prioritized, executable work. • Drive product execution, leading agile ceremonies alongside engineering. • Ensure scope clarity, unblock decisions, and keep the engineering team moving against committed work. • Partner with the product designer to shape user experiences, providing product direction and review on design output, and helping ensure workflows are intuitive for industrial operators and analysts. • Work closely with engineering to help ensure clarity on scope, acceptance criteria, and user outcomes. • Own quality through delivery. • In partnership with engineering leads, define and uphold the bar for ’done.’ • Review work as it moves through delivery to ensure it meets acceptance criteria and user outcomes. • Synthesize customer and SME feedback into the roadmap, maintaining feedback loops from internal services teams, customer-facing engagements, and SME input. • Surface prioritization recommendations to the Software Product Lead. • Define and track product success metrics such as workflow efficiency, user adoption, diagnostic accuracy, and customer satisfaction. • Communicate clearly to internal stakeholders, providing consistent updates on product progress, risks, and decisions across engineering, services, sales, and leadership. • Lead discovery for AI/ML-powered features through research, SME engagement, and documented findings that shape requirements. • Partner with sales, customer success, and marketing teams on product knowledge, documentation, and launch enablement. • Proactively learn industry trends in industrial data, UX, and AI applications, bringing relevant insights to the team. • Coordinate with cross-functional teams to support on-time releases and alignment with business priorities.

• Own the product lifecycle from concept through adoption • Drive the development of AI and mobile solutions that solve meaningful business challenges • Collaborate with engineering, data science, and design teams to review progress and resolve blockers • Refine requirements, user stories, and product priorities • Review customer feedback, support issues, usage analytics, and product performance metrics • Participate in Agile ceremonies including sprint planning, backlog grooming, standups, and demos • Support sales, marketing, and customer success teams with product knowledge and enablement

Role Description AVAYA is building the next generation of our AI-powered customer engagement platform. Our Infinity platform is evolving from static features into intelligent systems that can reason, act, and continuously improve. We are looking for an accomplished Platform API Integration product leader who understands this shift and has evolved how they operate because of it. This is not a traditional product management role. We are not looking for backlog managers or PRD-driven operators. We are hiring a pragmatic builder and leader—someone with a strong foundation in platform and API design, who is now applying those principles to AI-driven systems. This role requires sound judgment, the ability to navigate ambiguity, and the discipline to balance speed with quality while operating at scale. This role is focused on our core Infinity AI platform and intelligent system capabilities that power our solutions. It works in close partnership with teams responsible for productization and GTM, as well as platform reliability and compliance, with clear ownership of how AI systems are designed, built, and operated within the platform. What You’ll Do - Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation - Drive the evolution from feature delivery to intelligent system design (inputs, reasoning, orchestration, outputs) - Partner deeply with engineering to prototype, validate, and scale both API-first and AI-powered capabilities - Apply AI-assisted development workflows to accelerate execution without compromising quality - Translate complex, ambiguous problems into clear product direction, architectures, and execution plans - Engage directly with enterprise customers and GTM teams to validate use cases and outcomes - Present at customer EBC meetings, providing clarity on platform roadmap vision - Make decisions grounded in customer impact, system performance, and business outcomes - Define and build the core AI platform layer that enables downstream AI use cases and product experiences - Partner with product peers to ensure platform capabilities translate into customer-facing solutions and provide reliability, compliance, and serviceability to ensure enterprise readiness - Operate as a mini-GM, influencing roadmap, prioritization, and long-term platform direction - Provide leadership across teams, bringing clarity and structure while maintaining momentum Qualifications - 10+ years of product management experience with significant ownership and leadership responsibility - Strong background in platform, APIs, and developer-centric products (e.g., CPaaS, SaaS) - 10+ years of contact center experience, including deep domain expertise in CCaaS platforms, customer engagement workflows, and omnichannel CX communication systems - Proven ability to build and scale a platform from zero-to-one through maturity - Deep technical fluency, especially in API design, system architecture, and platform tradeoffs - Experience evolving a platform toward AI-enabled capabilities, even if not AI-native from day one - Demonstrated track record of sound judgment and decision-making under ambiguity - Experience owning core platform capabilities that enable multiple downstream use cases, not just end-user features or GTM packaging - Executive presence with the ability to influence across engineering, GTM, and leadership - High ownership mindset with a bias for action—grounded in outcomes AI & Intelligent Systems Expectations - Hands-on exposure to building or shipping AI-powered or automation-driven capabilities, OR strong experience building an API-first platform now extended into AI use cases - Understanding of LLMs, orchestration, retrieval, and evaluation concepts - Ability to translate AI capabilities into reliable, scalable product experiences - Clear grasp of real-world tradeoffs including latency, cost, reliability, and user experience What Sets You Apart - You think in systems, not features - You balance speed with judgment—you know when to move fast and when to be deliberate - You bring clarity and structure to ambiguity - You are confident but not dogmatic—able to challenge and collaborate effectively - You elevate teams through leadership, not just individual output Why This Role - Direct partnership with executive leadership on product and platform strategy - Opportunity to shape how AI transforms a large-scale enterprise platform - Real ownership and accountability—not just roadmap contribution - A leadership role with meaningful scope and influence - This position is remote/virtual. - The base pay range for this opportunity is from $203,000 to $275,000 + bonus potential + benefits. Education - Bachelor degree or equivalent experience - Master of Business Administration is preferred