Role Description A SWINGO ESTÁ A RECRUTAR TOUR GUIDES! Gostas de pessoas, de contar histórias e de mostrar o melhor de Portugal? Então esta oportunidade pode ser para ti! Procuramos Tour Guides profissionais e apaixonados por Portugal, para integrar a equipa SWINGO e proporcionar experiências memoráveis a viajantes de todo o mundo. Qualifications - Disponibilidade e flexibilidade de horários - Fluência e confiança em idiomas estrangeiros - Experiência prévia em tours e turismo - Conhecimento de História de Portugal - Boa cultura geral portuguesa - Excelente capacidade de storytelling - Competências de gestão de grupos - Conhecimento local de destinos como: Lisboa, Sintra, Porto, Óbidos, Fátima, Batalha, Arrábida, Berlenga, Braga, Guimarães, Évora, Serra da Estrela e Setúbal - Certificação e documentação legal em conformidade - Boa apresentação, atitude positiva e elevado profissionalismo Benefits - Viatura recente 4/8 passageiros, com telemóvel e todas os custos incluídos - Pacote atrativo de comissionamentos e prémios por reviews - Colaboração com uma marca dinâmica e em crescimento - Experiências únicas e contacto internacional - Flexibilidade e ambiente profissional de excelência - Oportunidade de crescimento no setor do turismo

Role Description As a System Diagnostic Scheduler, you are the primary channel for scheduling outpatient diagnostic appointments. You will serve as a resource to the patient by providing accurate details of appointments as well as preparations, date, time of the exam and any needed directional information. In this role, you will accept orders from physician offices and/or patients. You will also contact departments when there is an exception to the scheduling routine. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. Qualifications - High School diploma or equivalent - 2 years' experience in a professional office environment - 1 year working in a Medical Office Setting (preferred) Requirements - Employment is limited to residents of certain U.S. states due to legal, tax, and regulatory requirements. - At this time, we cannot offer employment to individuals residing in California, Colorado, Hawaii, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Washington, or U.S. territories. - Eligibility is based on applicant’s primary residence at time of hire. Benefits - Competitive benefits package with coverage effective day one of employment - Medical, dental, vision coverage - Company paid life insurance - Paid time off - 401k retirement plan - Employee assistance program - Other voluntary coverage options and employee discounts Company Description ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus .

Role Description The Public Record Associate is responsible for conducting detailed research and verification of public records using US court websites and official databases. The role requires expertise in reviewing court dockets, accurately interpreting charge levels, and understanding case dispositions to ensure high-quality background screening reports. Key Responsibilities - Conduct research on local, state, and federal US court portals to retrieve case records. - Review and analyze court dockets to extract relevant legal information. - Accurately interpret and classify: - Charge levels (felony, misdemeanor, infraction) - Case types (criminal / civil) - Case statuses and dispositions (convicted, dismissed, acquitted, pending, etc.) - Perform accurate and timely data entry into internal systems. - Ensure adherence to quality standards, SLAs, and turnaround times (TAT). - Maintain strict compliance with background verification guidelines and legal regulations. - Handle sensitive data with a high degree of confidentiality and integrity. - Identify discrepancies and escalate complex or ambiguous cases. Qualifications - Minimum qualification: HSC (Higher Secondary Certificate) passed - Prior experience in US Public Records / Background Verification is mandatory - No employment gaps exceeding 5–6 months - Willingness to work in US shift (night shift) Requirements - Strong understanding of US legal terminology and court documentation - Hands-on experience with US court websites and public record systems - Excellent attention to detail and accuracy - Strong analytical and interpretation abilities - Ability to meet tight deadlines and productivity targets - Basic proficiency in MS Excel and data entry tools Benefits - Remote work arrangement - Career growth opportunities including: - Senior Public Record Analyst - Quality Analyst - Team Lead – Background Verification

Role Description The Team Leader – Public Records Operations will lead a team handling Public Records background verification processes, ensuring high-quality delivery, SLA adherence, and team productivity. The role requires strong domain expertise in US court research, public records analysis, legal documentation interpretation, and proven people management experience. Key Responsibilities - Team Management & Delivery - Manage a team of Public Records associates handling US court research and criminal background screening processes - Allocate work, monitor productivity, and ensure daily/weekly targets are achieved - Drive adherence to SLAs, TAT, quality, and accuracy benchmarks - Conduct regular coaching sessions, feedback discussions, and performance reviews - Public Records Operations - Oversee research on local, state, and federal US court portals to retrieve case records - Review and monitor analysis of court dockets and legal documentation - Ensure accurate interpretation and classification of: - Charge levels (felony, misdemeanor, infraction) - Case types (criminal / civil) - Case statuses and dispositions (convicted, dismissed, acquitted, pending, etc.) - Ensure accurate and timely completion of background screening reports - Quality & Compliance - Ensure compliance with client requirements, background verification guidelines, and legal regulations - Conduct regular quality audits and drive quality improvement initiatives - Maintain confidentiality and integrity while handling sensitive information - Identify discrepancies and manage escalations for complex or ambiguous cases - Process Management - Oversee end-to-end Public Records processes including: - Court records research - Criminal background checks - Database searches - Case validation and documentation - Identify process gaps and implement continuous improvement initiatives - Stakeholder Management - Work closely with QA, Training, and Operations leadership teams - Manage operational escalations effectively - Ensure strong service delivery and operational efficiency - MIS & Reporting - Track KPIs such as productivity, quality, SLA, and TAT - Prepare and share operational and performance reports - Analyze trends and implement corrective actions where required Qualifications - Hands-on experience in US Public Records / Background Verification is mandatory - Minimum 18 months of experience as a Team Leader (on paper) - Total experience of 3–6 years in BGV / KPO / Operations - Strong understanding of US legal terminology and court documentation - Proven experience managing teams and meeting SLAs - No employment gaps exceeding 5–6 months - Willingness to work in US Shift (Night Shift) Skills & Competencies - Strong understanding of US court websites and public record systems - Strong leadership and people management skills - Excellent analytical and interpretation abilities - High attention to detail and accuracy - Strong communication and stakeholder management skills - Ability to work in a fast-paced, target-driven environment Technical Skills - Proficiency in MS Excel and MIS reporting - Familiarity with BGV tools/platforms is an advantage - Strong data handling and reporting skills Key Performance Indicators (KPIs) - SLA & TAT adherence - Quality and accuracy scores - Team productivity - Escalation management - Client satisfaction - Team engagement and retention