• Recruitment and selection of sales professionals; • Training, development and management of the sales team; • Monitoring team performance indicators; • Defining strategies to guide the team; • Prospecting new business and managing partner relationships; • Developing commercial initiatives and incentive programs for the sales force; • Supporting sales professionals in managing and maintaining client portfolios.

Role Description The Donor Relations Manager is responsible for developing and strengthening relationships with existing and prospective donors within an assigned region to increase financial support, deepen engagement, and cultivate major and planned gift opportunities. This role manages a portfolio of donors and executes individualized engagement strategies aligned with World Renew's donor development framework. Working closely with the Donor Relations Director (Canada) and cross-functional teams, this position contributes to achieving regional fundraising goals and advancing World Renew's mission through meaningful donor partnerships. The individual in this role will be working remotely from World Renew's Burlington, Ontario office with occasional travel expectations for in-person office visits at either the Canada or US office as requested by direct manager. Essential Duties and Responsibilities - Donor Relationship Management - Manage a portfolio of assigned donors, developing and executing individualized engagement and Moves Management plans. - Cultivate and steward relationships through personalized communication, including in-person visits, phone calls, written correspondence, and virtual engagement. - Facilitate meaningful connections between donors and World Renew's work, including meetings with staff and participation in Discovery Tours. - Research donor history, giving patterns, and capacity to inform engagement strategies. - Maintain accurate and timely documentation of donor interactions in the CRM system (Salesforce). - Collaborate with internal teams (e.g., Marketing, Communications, Church and Community Engagement, Transformational Development) to ensure coordinated and effective donor engagement. - Identify, qualify, and cultivate prospective major and planned gift donors. - Strategic Fundraising & Portfolio Growth - Develop and implement Moves Management strategies to advance donor relationships toward increased giving. - Establish and track individual and portfolio fundraising goals aligned with regional and organizational targets. - Prepare and present proposals, case statements, and funding opportunities tailored to donor interests. - Provide regular updates and impact reports to donors to strengthen engagement and trust. - Ensure timely, personalized, and meaningful donor stewardship, including acknowledgments and follow-up communications. - Planned Giving & Campaign Participation - Promote planned giving opportunities in collaboration with the broader Donor Relations team and external partners. - Support and participate in comprehensive fundraising campaigns and related initiatives. - Donor Engagement & Communication - Share relevant program updates, reports, and stories to connect donors with World Renew's mission and impact. - Stay informed about global programs and priorities to effectively align donor interests with funding opportunities. - Travel & Events - Conduct regular in-person donor visits and participate in regional donor engagement and fundraising events. - Represent World Renew at events, churches, and partner gatherings within the assigned region. - Accompany donors on international exposure trips, as appropriate. - Data Management & Reporting - Maintain accurate donor records and ensure data integrity within the CRM system. - Track donor engagement activities and contribute to reporting on fundraising performance and outcomes. - Representation - Serve as a professional and faith-aligned ambassador of World Renew in all donor interactions. - Uphold and reflect World Renew's mission, values, and commitment to stewardship and accountability. - Other Duties - Perform additional responsibilities as assigned. Qualifications - Bachelor's degree required; preferred fields include nonprofit management, business, marketing, communications, or related disciplines. - Minimum of three (3) years of experience in fundraising, donor relations, sales, or customer service. - Experience with major gift fundraising and donor portfolio management preferred. - CFRE (Certified Fund-Raising Executive) or CCNL (Credentialed Christian Non-Profit Leader) certification is considered an asset or willingness to pursue certification. - Commitment to Christ and ability to recognize fund development as a Kingdom vocation that contributes to the ministry of World Renew. - Alignment with and commitment to World Renew's mission, vision, and values. - Demonstrated commitment to fostering a diverse, equitable, and inclusive work environment. - Commitment to advancing gender equality, equity, and justice across programs and organizational practices. - Ability to articulate a biblical worldview and effectively communicate World Renew's mission and impact. - Working knowledge of the Christian Reformed Church (CRC) is an asset. - Proven experience in major gift fundraising, donor relations, or relationship-based sales. - Strong interpersonal and communication skills, with the ability to engage diverse audiences. - Ability to develop and execute strategic engagement plans and achieve measurable goals. - Proficiency in CRM systems (e.g., Salesforce) and donor data management. - Strong organizational and time management skills, with the ability to manage multiple priorities. - Ability to handle confidential donor information with discretion and integrity. - Willingness and ability to travel regionally and internationally as required. Requirements - Fluency in English, with strong verbal and written communication skills. - Ability to communicate effectively and persuasively with a variety of audiences. Physical Demands & Work Environment - Ability to travel within the assigned region approximately 25–30% of the time. - Occasional travel within the United States and to Canada. - Periodic international travel may be required. - Extended time spent in front of a computer screen using electronic mail, writing proposals, reviewing data, and reports, and meeting teams virtually. - This position is fully remote but, candidate must be located in Alberta (ideally in the Edmonton or Calgary region). - Work may include evenings and weekends to accommodate donor schedules and events. - Occasional international travel to environments with limited infrastructure, including variable access to water, electricity, and healthcare resources.

Role Description As a Mid-Market Customer Success Manager (CSM) at our SaaS company, you will play a vital role in ensuring our customers succeed and derive maximum value from our product. You will guide customers through their entire journey, from onboarding to adoption and value realization phases. By understanding their needs, you will act as a trusted advisor, ensuring they fully leverage our platform's capabilities to meet their marketing objectives. Responsibilities - Develop an intimate understanding of your customers’ businesses, conduct health checks. - Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews. - Enlighten our customers with insights gleaned from their own data and industry trends. - Ensure customers get maximum value from Aprimo by leveraging full platform functionality. - Liaison between your customers and all the internal teams. - Handle customer concerns with confidence, putting them at ease. - Develop a network of champions within each account through education, coaching, and strong influencing skills. - Own the customer journey through various stages: - Onboarding Phase: - Work closely with the Onboarding Specialist and lead the onboarding process for new customers, ensuring our platform's smooth and efficient implementation into their marketing ecosystem. - Work closely with the Account Executive (AE) to ensure a seamless handoff from the sales process to post-sales onboarding. - Adoption Phase: - Monitor and analyze customer usage patterns and behavior to identify increased adoption and engagement opportunities with our product. - Proactively provide guidance and support to customers to drive adoption and help them integrate our solution into their marketing strategies. - Value Realization Phase: - Collaborate with customers to understand their business goals and provide strategic insights to help them achieve measurable results using our product. - Conduct regular business reviews with key stakeholders, highlighting the value and ROI delivered by our solution. - Additional responsibilities and duties as required. Qualifications - Ability and willingness to work a permanent night shift schedule of 8 PM to 5 AM PST is required. - Four-year degree required. - Minimum of 4 years of professional experience in a CSM role in a B2B SaaS Company. - Excellent verbal and written communication skills (English) is required. - Solid understanding of marketing technology and SaaS products. - Excellent communication and interpersonal skills to build strong relationships with customers. - Proven experience working with US-based customers is highly desired. - Analytical mindset to interpret data and provide actionable insights. - Proven ability to foster internal/external relationships, overcome objections and motivate clients. - Strong problem-solving, communication and client management skills. Additional Successful Qualities - Willingness to be on camera. - Excellent organization, planning and project management skills. - Ability to schedule, manage and liaise daily touchpoints with Customer and Internal resources on a US/EMEA work schedule. - Must be an independent self-starter possessing excellent time management skills and be able to manage multiple clients simultaneously. - Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations. - Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment. - Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative. - Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others. Benefits - Generous leave options: Annual, Sick, & Special Leaves such as Marriage, Paternity, Maternity, and Bereavement. - Medical and Dental Insurance; Eye Refraction; Outpatient medicine coverage. - Employee Assistance Program. - Rice Allowance. - Life and Accident Insurance.

• Build and own day-to-day health plan relationships to proactively manage product delivery and service expectations. • Partner with Transcarent teams to represent the voice of the Health Plan and ensure we are delivering on our strategic partnership requirements, as well as member and group satisfaction with Transcarent services. • Responsible for, along with the Sr, Director, overall, Health Plan Partnership and end group performance, using influence and action to drive results. Strive for 100% partnership and group retention. • Support Sr. Director, to develop an Annual Strategic Account Plan and successfully execute for each assigned partnership. • Support Sr. Director in ensuring key stakeholders across our organization have accountability for, and visibility into, Transcarent’s results against key metrics and priorities; ensure they have a solid understanding of overall ROI. • Partner with Transcarent’s Health Plan Partnership Optimization leader to identify and drive internal cross-functional initiatives that result in improved service delivery, partnership and member outcomes. • Manage Health Plan partnership reporting delivery and ongoing reporting deliverables. • Deliver Health Plan performance reports on time with suggestions or insights on trends, opportunities, and values being created through our strategic partnerships. • Participate in analyzing results or service delivery issues and assisting in identifying the appropriate administrative solution. • Partner with Activation and Implementation teams on new partnership onboarding and training on Transcarent’s processes such as reporting and ZenDesk (ticketing platform). • Partner with Health Plan Optimization Leader to influence Operations to address areas of opportunity, drive process innovation and improvement to meet/exceed partnership objectives and maintain contract adherence. • In partnership with Sr. Director and Health Plan Optimization lead, support cross-functional teams when managing partnership opportunities. Provide support in managing all partnership focused activities to completion across the organization (Product, BI/Reporting, Operational Meetings, Member Engagement, Clinical, Marketing, etc.). • Plan and execute external status meetings (including agenda development, cross-functional facilitation, and meeting action item follow-up) that are productive and result in moving open items forward to closure in a timely manner. • Provide partnership support on meeting preparation including logistics, agenda development, meeting notes and follow-up. When appropriate, execute on these items completely and independently. • Partner with Customer Support team to understand and respond to customer escalated issues, customer specific and business-wide trends.