• Become a Marqeta product expert • Provide high-quality support, and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels • Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues • Work cross-functionally to resolve issues and provide customer care • Provide on-call support for rotations and escalations • Assist in monitoring production transaction volume, functionality, capacity, and performance • Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning • Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support related issues and improvements • Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve

• Own and evolve production operations strategy for AI/ML platforms and services • Define SLOs, SLIs, and error budgets for AI systems • Lead root cause analysis (RCA) and drive systemic improvements post-incident • Establish operational readiness standards for launching new AI capabilities • Build frameworks for on-call excellence , incident response, and escalation • Design and implement end-to-end observability systems across AI workloads • Implement model observability (drift detection, data skew, performance degradation) • Build internal platforms and tooling for automated incident detection and response • Mentor senior engineers and influence cross-team architectural decisions

• Lead a team of software and production engineers building and operating DGX Cloud infrastructure • Drive execution across cluster operations, Kubernetes operability, automation, GitOps, observability, and incident response • Help define team priorities, roadmap, staffing, and operational ownership • Partner with platform, workload, storage, networking, security, and TPM teams to improve production readiness • Build a healthy on-call and incident review culture focused on learning, ownership, and durable fixes • Coach engineers, grow technical leaders, and create clear ownership across ambiguous problem spaces

Title: Sr AV Production Specialist - Live Events Location: Austin, TX United States Full time job requisition id R2278 Job Description: At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY The Audio-Visual Production Specialist serves as the technical lead for live production in high-profile boardroom environments. This individual manages all audiovisual elements in real time including PTZ camera operation, live switching, and audio engineering, ensuring every meeting is delivered with precision and professionalism. The primary mission of this role is to create a seamless, broadcast-quality experience for executives and stakeholders. Additional post-production support may be required on an as-needed basis. JOB DUTIES - Career level position that applies advanced and specialized expertise of an administrative or technical nature. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. - Works on assignments that are moderately difficult, requiring judgment in resolving issues and/or in making recommendations. - Receives little instruction on daily work and general instructions on newly introduced and/or more complex assignments. - Typically acts as an informal resource for colleagues with less experience. May assign tasks and provide guidance to lower level colleagues. ADDITIONAL JOB DUTIES - Oversees production of live audiovisual production for high-profile boardroom meetings, executive sessions, and other events as assigned - Collaborates with leadership on design of A/V production environment and selection of equipment and digital tools. - Stays current with emerging AV technologies, tools, and industry best practices to consistently enhance and evolve internal A/V production at ERCOT - Exercises discretion in build out of video production systems, workflows, and processes - Partners with corporate communications on other creative productions such as podcasts and videos - Operates remote PTZ cameras, video switchers, audio consoles, and signal processing equipment to deliver broadcast-quality output - Monitors and maintains consistent, professional-quality audio and video throughout all live sessions - Troubleshoots and resolves technical issues in real time with minimal disruption to meetings - Manages live graphics, lower thirds, and presentation content during productions - Prepares, tests, and verifies all equipment, cabling, and signal flow prior to every live event - Conducts pre-show walkthroughs and technical rehearsals to confirm system readiness - Configures and maintains AV equipment including displays, projectors, microphones, and conferencing systems - Coordinates with IT and facilities teams to ensure network and infrastructure compatibility - Partners with stakeholders, executives, and meeting facilitators to understand technical needs and production requirements - Communicates clearly with on-site and remote team members during live productions - Provides technical guidance and recommendations as needed to leadership team - Assists with post-production tasks including video editing, file management, and content archiving as needed - Performs routine maintenance, inspections, and inventory management of AV equipment - Documents technical configurations, equipment settings, and event rundowns for future reference - Maintains a clean, organized, and professional technical workspace EXPERIENCE - Requires minimum 5 years job related work experience in excess of degree requirements - Requires proven experience in live event or broadcast production environments - Requires strong expertise in remote PTZ camera systems, live switching, and audio workflows - Requires ability to lift 25 pounds - Prefer experience of Technical Directing with Blackmagic ATEM switchers - Required to work on-site 3-4 times/week EDUCATION - Requires associate's degree in Audio/Visual Technology, Broadcasting, Film/Media Production, or related field - or a combination of education and experience that provides equivalent knowledge to a major in such fields is required CERTIFICATION - N/A The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law. Expected Salary Range: $93,000 - $127,000