• Define and maintain enterprise target-state architecture across application, technology, data, and integration domains. • Translate business capabilities and strategic objectives into architecture blueprints, modernization strategies, and multi-year transformation roadmaps. • Establish and sequence enterprise architectural initiatives to support business priorities and technology execution. • Drive alignment of enterprise architecture strategies with cloud-based, SaaS-first, and modern technology ecosystems. • Lead and govern domain-oriented architecture practices, including domain boundaries, ownership models, and interaction patterns. • Partner with data and business architecture teams to support scalable, governed, and high-quality enterprise data architecture. • Define and support enterprise integration strategies, including API-first, event-driven, and messaging-based integration patterns. • Ensure consistent application of architectural principles, policies, standards, and guardrails across initiatives and portfolios.

• The Consulting Unit Manager leads a team of 8 to 15 consultants, ensuring customer satisfaction, team success in billable services and delivering quality M-Files solutions. • Key responsibilities include leading the team, achieving growth targets, managing the unit, handling administrative tasks, attending the Sales process, customer calls supporting team, and improving operations. • Achieving billable utilization and employee satisfaction goals. • Demonstrating a customer-first attitude and fast reaction time to any customer query. • Exhibiting team leadership. • Being accountable for on-time and on-budget project delivery, owning the team's service deliveries, and tracking data with a goal of quick time to value. • Handling escalations related to services engagements. • Partnering with Sales to participate in the actual bidding process, with ownership of the Statement of Work and Level of Effort (LoE) estimates for sales opportunities. • Leading, managing, and mentoring the Services team (including technical consultants, business consultants, solution architects, enablement and training, project managers, and services managers) to achieve world-class delivery standards. • Collaborating with Services colleagues and Sales to capture market feedback on how Services can be packaged to help sell value to customers. • Ensuring timely and effective communications to stakeholders on Services delivery, customer pains, and opportunities. • Collaborating with the Global Services organization to create and maintain scalable Services offerings. • Partnering with Customer Success Management to identify Services opportunities to support customer adoption goals post-onboarding. • Providing technical guidance and best practices to improve the efficiency and effectiveness of the Services team. • Managing the consulting unit, including goal management, recruitment, resourcing, coordination, bookings, billing, vacation planning, and agreed cooperation with Product Development and Sales departments. • Leading team members' wellbeing, support, induction, development, and appraisal. • Developing the unit, including consulting solution quality, relevant processes, and competence development. • Contributing to Services department processes, such as onboarding, resourcing, and competence development processes.

• Design, develop, and maintain integrations between internal platforms, SaaS applications, identity systems, HRIS, communication tools, and other enterprise systems using REST APIs, webhooks, and middleware solutions. • Serve as the organization's subject matter expert for API-based connectivity, owning the integration architecture and ensuring scalability, reliability, and security of all integration points. • Administer and optimize core IT systems including Microsoft 365 (Azure AD/Entra ID, Exchange Online, SharePoint, Intune), Okta or equivalent SSO/IdP platforms, AWS, and other enterprise applications. • Build and maintain automated workflows and data pipelines to reduce manual effort, improve consistency, and enable real-time data sharing across business units. • Collaborate with Engineering, Security, and Operations teams to ensure integrations adhere to security best practices. • Monitor integration health, proactively troubleshoot failures, and maintain alerting and logging for all critical integration workflows. • Create and maintain comprehensive technical documentation including integration maps, API inventories, runbooks, and architecture diagrams. • Mentor junior IT staff, providing technical oversight and sharing best practices in integration design and system administration. • Ensure compliance with relevant regulations and standards (e.g., GDPR, ISO-27001, PCI-DSS) across all systems and integrations. • Act as an escalation point for complex cross-system technical issues, taking ownership through to resolution. • Ensure consistent availability of IT services, with flexibility to support internal business partners across multiple time zones.

• Provide high-level architectural expertise to managers and technical staff across the organization • Develop and maintain architectural products and deliverables for enterprise and operational business lines • Advise leadership on technology selection, including processing, data storage, data access, and application development solutions • Establish and enforce functional and technical standards for effective IT and operations management • Assess the feasibility of future initiatives and provide recommendations to leadership • Research and analyze API capabilities, specifically related to ServiceNow and SAP • Demonstrate successful testing of data exchanges between the Enterprise Architecture (EA) repository and ServiceNow using system APIs • Support integration and optimization of enterprise systems aligned with DLA mission requirements