• Drive performance in top headache centers and neurology accounts • Develop and maintain relationships with key stakeholders • Achieve territory product sales goals through company defined metrics • Professionally represent Impel Pharmaceuticals and ensure customer satisfaction • Oversee proper utilization of corporate resources and assets

• Field 30-40 inbound calls per day requiring active listening and documenting customer details • Quickly understand and analyze customer needs to provide logical solutions • Explain DDC’s products and services in a professional manner via phone, email, text message, or chat • Utilize consultative sales techniques to overcome objections and close sales • Maintain a high level of professionalism and sensitivity when handling confidential or emotional inquiries • Achieve or exceed performance goals including Closing %, Revenue Per Call, and Calls Per Day • Escalate customer needs that require additional knowledge or ability to leadership • Research required information using available resources • Attend training and coaching sessions to develop relevant knowledge and skills • Able to document information in an application while on an active call • Able to learn other database and communication software, as applicable • Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements

• Field 30-40 inbound calls per day requiring active listening and documenting customer details • Quickly understand and analyze customer needs to provide logical solutions • Explain DDC’s products and services in a professional manner via phone, email, text message, or chat • Utilize consultative sales techniques to overcome objections and close sales • Maintain a high level of professionalism and sensitivity when handling confidential or emotional inquiries • Achieve or exceed performance goals including Closing %, Revenue Per Call, and Calls Per Day • Escalate customer needs that require additional knowledge or ability to leadership • Research required information using available resources • Attend training and coaching sessions to develop relevant knowledge and skills • Able to document information in an application while on an active call • Able to learn other database and communication software, as applicable • Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements • Other duties as assigned or become evident

• Manage the complex sales process of da Vinci® Surgical Systems into new hospitals and upgrades into existing hospitals • Build support from surgeons and administration for da Vinci® Surgery • Identify key institutions, generate market awareness, and drive sales of the da Vinci® Surgical System within an assigned sales territory • Effectively manage transition of initial sale and installation to the sales team to drive procedural volume and growth • Achieve quarterly sales targets • Partner with the da Vinci® Area Sales Director to develop a sales plan for their local territory • Build surgical advocacy teams at each hospital • Develop initial contact and relationship with CEO and senior hospital administrators • Organize and manage the sales process • Make business case for system purchase • Resolve contractual issues and coordinate system installation upon purchase approval • Handle all communications and administrative follow-up