• The Consulting Unit Manager leads a team of 8 to 15 consultants, ensuring customer satisfaction, team success in billable services and delivering quality M-Files solutions. • Key responsibilities include leading the team, achieving growth targets, managing the unit, handling administrative tasks, attending the Sales process, customer calls supporting team, and improving operations. • Achieving billable utilization and employee satisfaction goals. • Demonstrating a customer-first attitude and fast reaction time to any customer query. • Exhibiting team leadership. • Being accountable for on-time and on-budget project delivery, owning the team's service deliveries, and tracking data with a goal of quick time to value. • Handling escalations related to services engagements. • Partnering with Sales to participate in the actual bidding process, with ownership of the Statement of Work and Level of Effort (LoE) estimates for sales opportunities. • Leading, managing, and mentoring the Services team (including technical consultants, business consultants, solution architects, enablement and training, project managers, and services managers) to achieve world-class delivery standards. • Collaborating with Services colleagues and Sales to capture market feedback on how Services can be packaged to help sell value to customers. • Ensuring timely and effective communications to stakeholders on Services delivery, customer pains, and opportunities. • Collaborating with the Global Services organization to create and maintain scalable Services offerings. • Partnering with Customer Success Management to identify Services opportunities to support customer adoption goals post-onboarding. • Providing technical guidance and best practices to improve the efficiency and effectiveness of the Services team. • Managing the consulting unit, including goal management, recruitment, resourcing, coordination, bookings, billing, vacation planning, and agreed cooperation with Product Development and Sales departments. • Leading team members' wellbeing, support, induction, development, and appraisal. • Developing the unit, including consulting solution quality, relevant processes, and competence development. • Contributing to Services department processes, such as onboarding, resourcing, and competence development processes.

• Design, develop, and maintain integrations between internal platforms, SaaS applications, identity systems, HRIS, communication tools, and other enterprise systems using REST APIs, webhooks, and middleware solutions. • Serve as the organization's subject matter expert for API-based connectivity, owning the integration architecture and ensuring scalability, reliability, and security of all integration points. • Administer and optimize core IT systems including Microsoft 365 (Azure AD/Entra ID, Exchange Online, SharePoint, Intune), Okta or equivalent SSO/IdP platforms, AWS, and other enterprise applications. • Build and maintain automated workflows and data pipelines to reduce manual effort, improve consistency, and enable real-time data sharing across business units. • Collaborate with Engineering, Security, and Operations teams to ensure integrations adhere to security best practices. • Monitor integration health, proactively troubleshoot failures, and maintain alerting and logging for all critical integration workflows. • Create and maintain comprehensive technical documentation including integration maps, API inventories, runbooks, and architecture diagrams. • Mentor junior IT staff, providing technical oversight and sharing best practices in integration design and system administration. • Ensure compliance with relevant regulations and standards (e.g., GDPR, ISO-27001, PCI-DSS) across all systems and integrations. • Act as an escalation point for complex cross-system technical issues, taking ownership through to resolution. • Ensure consistent availability of IT services, with flexibility to support internal business partners across multiple time zones.

• Provide high-level architectural expertise to managers and technical staff across the organization • Develop and maintain architectural products and deliverables for enterprise and operational business lines • Advise leadership on technology selection, including processing, data storage, data access, and application development solutions • Establish and enforce functional and technical standards for effective IT and operations management • Assess the feasibility of future initiatives and provide recommendations to leadership • Research and analyze API capabilities, specifically related to ServiceNow and SAP • Demonstrate successful testing of data exchanges between the Enterprise Architecture (EA) repository and ServiceNow using system APIs • Support integration and optimization of enterprise systems aligned with DLA mission requirements

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. What You’ll Be Doing: We are looking for a Senior IT Engineer to help us scale and transform the IT processes for Grow Therapy, and who will work on systems integration, scalable infrastructure improvements, and workflow automation. You’ll be part of a team of six IT professionals reporting directly into the Director of IT. Your responsibilities will include: - Design, implement, and maintain core IT infrastructure systems, ensuring reliability, scalability, and security across identity, device, network, and SaaS environments. - Lead cross-functional technical initiatives by gathering requirements from IT Support, Security, HR, and business stakeholders to deliver solutions that reduce operational overhead and improve overall system performance and consistency. - Evaluate, select, and apply appropriate technologies – such as scripting, configuration management, cloud services, integration tools, and emerging automation platforms – to solve infrastructure and business process challenges. - Own technical documentation, change management processes, and rollout planning to ensure systems are well-documented, auditable, and aligned with IT governance and compliance expectations. Strong project leadership and communication skills are essential. - Continuously monitor and improve the IT environment by identifying bottlenecks, reliability issues, and opportunities to enhance scalability, standardization, and operational efficiency. You’ll Be a Good Fit If: - You have proven hands-on experience managing and improving core IT infrastructure – Okta, MDMs, Google, Slack, and other SaaS platforms – with an emphasis on reliability, scalability, and security. - You have a strong track record of leading technical projects end-to-end, from requirements gathering through implementation, rollout, and long-term maintenance, preferably in fast-moving or high-growth environments. - You’re proficient with modern tools and technologies that enhance IT operations (e.g., AI and automation tools, scripting, cloud services), and you know how to apply them pragmatically to reduce repetitive work and improve system performance. - You bring solid scripting or programming skills (Python or similar), especially for integrating systems via APIs, streamlining workflows, and enabling better visibility, control, and consistency across the IT stack. Role Details: - Employment Type: Full-Time, Exempt - Base Compensation: The base compensation range for this position is - - Hybrid Commitment: $133,000–$180,000 USD Annually This role will be hybrid (onsite from our San Francisco hub location three days per week: Tuesday, Wednesday, Thursday) . This include travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. Full Time Employee Benefits: - Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. - Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. - Financial Wellness: 401(k) program and equity opportunities. - Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. - Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. - Wellness & Development: Annual stipends to put towards personal & professional growth. - Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). - Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.