Role Description The Financial Management Analyst- Budget Operations position provides functional technical advice and assistance to the Defense Health Agency Financial Operations Division financial and budget analysts and financial support personnel. Specifically: - Leverage extensive GFEBS (General Fund Enterprise Business Systems) experience to perform the following duties: - Develop and maintain annual and multi-year spend plans. - Track commitments, obligations, expenses, and disbursements for daily/weekly/monthly reporting requirements. - Extract, analyze, and distribute status of funds (SOF) reports, open commitments, and open obligations reports on current and prior fiscal year financial data for assigned program/project and organizational funds. - Assist with Funding and Creating DRCH/WBS/Funded Programs and prepare SOF. - Leverage Microsoft Excel to perform the following duties: - Create a detailed analysis to assist with budget formulation, execution, current status of the spend plan. - Conduct data analysis, reviewing and thoroughly analyzing requests for funding, preparing graphs and reports for executive level briefings, and managing assigned project resources successfully to completion. - Develop and maintain spreadsheets, leveraging advanced techniques such as pivot tables and VLOOKUPs for periodic research and reporting. - Analyze and report planned vs. actual financial performance, tailoring recommended solutions to meet obligation and disbursement goals. - Negotiate, advise, and coordinate closely with internal and external customers to problem solve and efficiently manage client financial resources. - Build professional relationships with internal and external customers as it relates to budget operations. - Assist with other budget reporting activities as directed. Routine reports or documents to be prepared/submitted include daily/weekly/monthly budget execution reports, Unfunded Requirements Reports, POM Submission Documents, Monthly Execution Statuses, etc. - Work in a collaborative team environment, multi-tasking across numerous projects necessitating organizational, problem solving, and communication skills. - Participate in Monthly Budget Execution Team Reviews to proactively manage financial resources across competing client priorities. - Perform other related budget and finance administrative management functions and tasks as required. - Build and maintain practical knowledge of the client’s mission, goals, and objectives. - Ability to do client travel as needed. Qualifications - Bachelor’s Degree in Financial Management, Financial Analysis, Managerial Finance, Accounting, Business or other related/allied discipline, or other relevant experience. - Extensive experience with General Fund Enterprise Business Systems (GFEBS) required. - MS Office Suite - Word, PowerPoint, Visio, Outlook, and Excel (Pivot Tables). - Utilize various automated systems to perform research, review, & report client financial data such as DAI, PBAS, CAPS-W, MOCAS, IPAC, EDA, EDM, WAAS, and WAWF. Requirements - 5-year minimum experience in DoD budget and program development, execution and management or other relevant experience. - 3-year minimum total direct experience with Defense Health Program operations or other relevant experience. - Demonstrated knowledge of commonly used DoD, Defense Health Program, and Federal budgetary and accounting methods, regulations, laws, and policies. - Demonstrated knowledge of the Federal Planning, Programming, Budgeting and Execution Process (PPBE) to advise on and/or properly execute, record and report obligations, expenditures, transfer of funds, allotments, year-end close out, etc. - Knowledge of automated budget and financial systems and capabilities. - Strong communication skills, both written and oral. - U.S. Citizenship required. Must be able to complete and pass a National Agency Clearance Investigation (NACI) background check for system access and credentials. Company Description Redhawk Administrative Services, LLC is an equal opportunity employer. Redhawk Administrative Services, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.

Role Description - Review and assess domain-specific documents for quality, accuracy, and relevance. - Provide structured feedback to enhance document evaluation processes. - Utilize MS Excel and Google Slides to perform detailed analyses. - Ensure adherence to structured guidelines and maintain attention to detail. - Work independently and asynchronously to meet project deadlines. Qualifications - Must-Have: - Bachelor's degree (minimum). - 3+ years of professional experience in a relevant domain. - Strong analytical and written communication skills. - Proficiency in MS Excel and Google Slides. - Strong document analysis and review skills. - Preferred: - Experience with MS/Google Docs and Slides. Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Role Description The Sr. Analyst, Workforce Analytics is a data-driven analytics expert responsible for delivering advanced reporting, predictive insights, and operational intelligence across Alignment Health's contact center — a 24/7/365 operation supporting approximately 300 agents and 250,000 members. This role serves as the analytical backbone of contact center performance, transforming complex data from telephony, CRM, WFM, and compliance systems into actionable intelligence that enables leadership to drive service excellence, regulatory compliance, and member experience outcomes. The Sr. Analyst operates with a high degree of independence, translates data into compelling narratives for all levels of the organization, and partners cross-functionally to build scalable, automated analytic solutions aligned with CMS standards and Alignment's Caring Connections mission. Duties/Responsibilities - Core Analytical & Reporting Responsibilities - Develop, maintain, and continuously improve daily, weekly, and intraday performance reports for contact center operations, including service level, AHT, adherence, abandonment, and occupancy metrics. - Design and deliver executive-ready dashboards and operational summaries, providing leadership with near real-time visibility into performance against KPIs and CMS expectations. - Conduct advanced analysis of contact drivers (e.g., benefits, enrollment, claims, billing) to identify trends, root causes, and opportunities to improve member experience and operational efficiency. - Build and maintain ad hoc and recurring analytical models to support operational decision-making, workforce planning, and transformation initiatives aligned with Caring Connections. - Partner with Data Engineering and Data Science teams to design and deploy scalable, automated analytic solutions and optimize data pipelines. - Validate and ensure data accuracy and integrity across telephony (ACD), CRM, Payroll, and WFM platforms. - Automate reporting processes to reduce manual effort, increase consistency, and enable faster decision cycles. - Monitor and report on KPIs tied to member experience, operational performance, and regulatory compliance. - Compliance & Audit Support - Ensure all reporting aligns with CMS guidelines, HIPAA standards, and internal compliance requirements. - Support internal and external audit requests, including call handling metrics, timeliness, accessibility, and regulatory performance data. - Maintain heightened data accuracy standards in support of ongoing audit and compliance exposure. - Annual Enrollment Period (AEP) — Heightened Support - Provide intraday reporting (hourly or near real-time) throughout AEP to support rapid operational decision-making. - Track and communicate emerging volume trends tied to marketing campaigns, plan changes, and regulatory updates. - Identify early warning signals (e.g., queue backlogs, staffing gaps, system latency) and escalate with data-backed recommendations. - Support decisions around overtime, re-skilling, and vendor capacity adjustments. - Deliver end-of-day executive summaries comparing performance against CMS expectations. Qualifications - 5+ years of progressively responsible experience in contact center analytics, reporting, or workforce management, preferably within healthcare, Medicare Advantage, or a highly regulated industry. - Demonstrated experience translating complex operational data into actionable insights and executive-level reporting. - Experience supporting CMS-regulated environments with performance reporting, compliance documentation, and audit readiness. - Experience designing and maintaining BI dashboards (Power BI, Tableau, or equivalent) for operational or executive audiences. - Demonstrated ability to work cross-functionally with Data Engineering, Data Science, or IT to build scalable analytic solutions. - Ability to work extended hours and weekends during AEP and peak enrollment periods. Requirements - Preferred: - Experience supporting Medicare Advantage, Part D, or Dual Eligible operations. - Familiarity with HIPAA data governance and PHI handling requirements. - Working knowledge of CMS call center performance standards and audit processes. - Experience supporting Board-level or executive leadership reporting requests. Education - Required: Bachelor's degree in Data Analytics, Business Intelligence, Information Systems, Healthcare Administration, or a related field — or equivalent combination of education and demonstrated work experience (7+ years). - Preferred: Master's degree (MBA, MS in Analytics/Data Science, or equivalent). Specialized Skills - Technical Skills (Required): - SQL — Advanced proficiency; ability to independently query, validate, join, and analyze large, complex datasets across multiple systems. - Excel — Expert-level speed and efficiency with complex data modeling, pivot tables, lookups, and reporting automation. - Power BI or Tableau — Ability to independently design, build, and maintain executive-ready dashboards and operational visualizations. - Python — Proficiency sufficient to automate reporting, build data pipelines, and scale analytical operations beyond manual processes. - Contact Center Platform Literacy — Working knowledge of ACD/telephony platforms (e.g., Talkdesk, Genesys, NICE, Five9, or AWS Connect) and WFM systems. - WFM Concepts — Solid understanding of forecasting, scheduling, schedule adherence, shrinkage, occupancy, service level, ASA, and AHT. - Professional Skills (Required): - Data storytelling: ability to translate complex data into clear, compelling narratives for audiences at all levels of the organization, from frontline operations to the Board. - Proactive problem identification and independent solutioning in ambiguous, high-pressure, or time-sensitive environments. - High attention to detail with a compliance-first mindset appropriate for regulated healthcare environments. - Strong written and verbal communication with both technical and non-technical stakeholders. Essential Physical Functions - While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. - The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range $77,905.00 - $116,858.00. Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Equal Opportunity Statement Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. Disclaimer Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com .

Role Description Responsible for facilitating and performing complex research and analysis to support business operations. Discerns business needs, elicits, documents, and manages requirements, and develops business and functional requirements to solve larger and/or more complex business problems through enabling technology and/or improved business processes. Work completed would be focused on broader business unit, process or other solution context (domain) but also involves working with technical partners to communicate business requirements. - Elicit, analyze, document and manage requirements for changes to business processes, policies, information, and information systems for larger and/or more complex business problems. - Develop and elicit requirements for departmental and corporate projects that are more complex in nature as requested by internal/external customers; prepare business and functional requirements. - Communicate and validate requirements with stakeholders and identified SMEs. - Ensure creation of and adherence to requirements approach and management plan in alignment with an overall project plan. - Collaborate with project teams to adhere to solution scope and create and maintain requirements traceability. - Drive and execute business readiness activities including the communication plan to support changes to technology, processes and people. - Support training and conduct focused analysis to ensure efficiency of project implementations and ensure desired results. - Develop new procedures, specifications for systems changes or other solution recommendations for more complex product and/or process changes. - Work with cross functional management and staff to implement changes. - Design and conduct post implementation audits and create customer feedback mechanisms to gather ongoing information about business processes. - Analyze results and create plans to address weaknesses. - Identify the business process and organizational impact of solutions; conduct analysis of workflow process and designs, test and implement solutions. - Ensure managed requirements change request process and documentation throughout project lifecycle. - Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management. - Provide timely and accurate access to data, distribute reports and present/explain results to business area supported as well as to other BCBSNC areas. - Work with trainers to develop training programs that target problem areas. - Use and promote industry standard analysis techniques, such as data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis and/or financial ROI modeling for larger and more complex initiatives. - Independently create effective presentations for review by varied levels of leadership; thoroughly document all analysis assumptions, procedures and results in a manner appropriate for both senior executive and management review. - Proactively identify areas of potential business risk, on projects both within and outside of control, make recommendations related to mitigation and escalate as necessary. - Build and support strong business vendor relationships by documenting business issues, determining project needs, and supporting training as needed. - Provide oversight and regularly perform peer reviews for less experienced analysts. Qualifications - Bachelor's degree or advanced degree (where required). - 5+ years of experience in related field. - In lieu of degree, 7+ years of experience in related field. Requirements - Business Analysis - Business Process Analysis - Business Process Improvements - Business Requirements - Business Requirements Analysis - Process Improvements - Requirements Development - Requirements Gathering - Requirements Management - Solution Requirements Benefits - Annual Incentive Bonus* - 401(k) with employer match - Paid Time Off (PTO) - Competitive health benefits and wellness programs Salary Range $81,068.00 - $129,708.00 Job Alert Fraud We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC . If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com .