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Elsevier logo
Elsevier

To benefit humanity, Elsevier helps professionals and institutions advance healthcare, improve performance, and progress science. Elsevier employs approximately

Head of Content Process

Location

United States

Posted

14 days ago

Salary

$109.5K - $230.7K / year

Seniority

Lead

No structured requirement data.

Job Description

Head of Content Process

Elsevier

Role Description Are you excited by the challenge of transforming complex content operations at global scale? Do you want to lead change that strengthens research integrity and accelerates the dissemination of trusted science? The Head of Content Process leads the transformation of SSRN’s end-to-end content processing into a scalable, controlled, analytics-driven, and highly automated operating model. This role shapes how submissions move from intake to publication, strengthening efficiency, quality, and research integrity. You will play a central role in enabling SSRN’s growth while protecting trust in its world-class preprint platform. Responsibilities - Design and implement a scalable, technology-enabled end-to-end paper processing model supporting current and future growth. - Redesign submission and processing workflows across intake, triage, integrity checks, routing, editing support, and communications. - Establish governance, controls, and escalation paths to reduce research integrity and fraud risk. - Define and oversee quality and fraud detection processes, including plagiarism, citation anomalies, and emerging integrity signals. - Build and manage operational dashboards and KPIs to drive performance, transparency, and continuous improvement. - Identify and deliver automation and outsourcing opportunities to improve efficiency and cost control. - Manage external partners, vendors, and classification activities, including taxonomy ownership and optimization. - Lead change management, documentation, training, and adoption of new workflows and controls across teams. - Be a member of the SSRN Leadership Team, reporting to the Director of SSRN, while managing a team of 6 processors. Qualifications - Experience designing and leading complex operational workflows in content, publishing, or knowledge-based environments. - Demonstrated ability to use data, analytics, and KPIs to drive operational decisions and continuous improvement. - Experience managing vendors, external partners, and distributed teams. - Proven change leadership skills, including stakeholder engagement and adoption of new ways of working. - Ability to balance strategic vision with hands-on operational execution. - Strong communication and collaboration skills across technical, product, and operational teams. - Prefer an understanding of research integrity, quality assurance, risk management, or fraud control frameworks. Requirements - Work in a Way That Works for You: We promote a healthy work/life balance across the organisation. - Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Benefits - Numerous wellbeing initiatives. - Shared parental leave. - Study assistance. - Sabbaticals. - Annual incentive bonus eligibility. Company Description A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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