• Criar relacionamento amigável e profissional com os clientes; • Alinhar expectativas junto aos clientes de sua carteira, identificar oportunidades e demonstrar resultados (QBR); • Identificar e criar oportunidades de negócio e expansão; • Será responsável pela estratégia e atendimento aos clientes buscando atingir alto nível de NPS (e suas tratativas). Por isso é importante zelar pelo ótimo atendimento e aprimorar seus conhecimentos durante os contatos, gerando máximo de valor aos clientes; • Desenvolver atuação estratégica para engajamento da carteira de clientes sob sua responsabilidade; • Desenvolver um relacionamento sólido com cada cliente e trabalhar para manter a saúde deste contratos estáveis, abrindo possibilidades de expansão; • Monitorar, tratar e reverter Churn; • Fidelizar o cliente através de um relacionamento amistoso e produtivo;

Role Description BJC is hiring for an Application Configuration Support II. This is a remote position, but preference is given to local candidates. We are looking for applicants with 1-3 years of ServiceNow experience, with healthcare experience preferred. Under moderate direction, supports overall tasks related to technology software products to support a defined group of stakeholders. Responsibilities include: - Defining business requirements for enhancements to technology products and external integrations. - Configuring, documenting, modifying, testing, supporting, and maintaining software application products. - Building collaborative relationships with stakeholders to facilitate usage and acceptance of products or product enhancements. - Investigating and resolving issues relating to technology software products or applications. - Performing product/application maintenance tasks, coordinating with vendors, business stakeholders, and other Technology groups as appropriate. - Designing, verifying, documenting, amending, and refactoring moderately complex technology software products configurations for deployment. - Developing and executing test plans and test cases. - Defining and managing scoping, requirements definition, and prioritization activities for initiatives of medium size and complexity. - Translating concepts into outputs and prototypes and capturing user feedback or evaluation to improve designs. - May be part of an after-hours on-call rotation. Qualifications - High School Diploma or GED. - 2-5 years of experience. - No supervisory experience required. Requirements - Bachelor's Degree preferred. - 5-10 years of experience preferred. Benefits - Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date. - Disability insurance paid for by BJC. - Annual 4% BJC Automatic Retirement Contribution. - 401(k) plan with BJC match. - Tuition Assistance available on first day. - BJC Institute for Learning and Development. - Health Care and Dependent Care Flexible Spending Accounts. - Paid Time Off benefit combines vacation, sick days, holidays, and personal time. - Adoption assistance.

• Deliver clear, testable, and developer-ready requirements artifacts — including user stories, epics, acceptance criteria, functional specifications, and data mapping documentation — that enable engineering teams to implement with minimal ambiguity • Lead weekly requirements calls with cross-functional stakeholders to advance, iterate, and align requirements across concurrent initiatives • Define and document complex GIS data workflows including spatial editing, topology validation, geometry handling, and ETL transformation processes • Design and document system integration workflows involving REST APIs, file-based data exchange, and cross-platform data synchronization to ensure data integrity and traceability • Develop wireframes and mockups for GIS-centric user interfaces including map-based editing tools, attribute management panels, and workflow-driven UI states that translate technical requirements into intuitive user experiences • Execute requirements gathering sessions with product managers, business development stakeholders, and external clients to capture, refine, and validate functional and system-level requirements • Mentor and coach team members on requirements development best practices, contributing to improved consistency and quality across the product team • Maintain and evolve internal requirements standards and governance practices to support scalable, high-quality SaaS product delivery

• Diseñar y gestionar estrategias de cobranza diferenciadas por tramo de mora (temprana, media, tardía) y segmento de cliente, ajustando ante desvíos y adoptando mejores prácticas de la industria. • Implementar y evaluar herramientas tecnológicas de apoyo a la cobranza (dialers, bots de contacto, plataformas de gestión), asegurando su correcta operación y evaluando continuamente su efectividad. • Analizar el desempeño y desvíos de las empresas externas de cobranza mediante KPIs y tableros de control, proveyendo información clave para asegurar el cumplimiento de los acuerdos de nivel de servicio (SLAs) y los estándares de calidad de Tenpo. • Monitorear y optimizar continuamente los gastos de cobranza y los ratios de recuperación, aportando directamente a la mejora del P&L mediante propuestas de eficiencia operativa. • Analizar los resultados de cobranza por segmento, canal y tramo de mora, identificando desviaciones y proponiendo ajustes estratégicos con base en evidencia cuantitativa. • Elaborar y mantener dashboards e informes periódicos de desempeño de cobranza, asegurando visibilidad oportuna para la jefatura y las áreas de negocio. • Trabajar con las áreas de Riesgo de Crédito, Producto y Operaciones para asegurar que las estrategias de cobranza sean consistentes con las políticas de crédito y la experiencia del cliente.