• Partner with engineering teams to define service-level objectives, error budgets, and supporting indicators for their services, and help them use those measures to inform prioritization and reliability investment. • Investigate complex production issues end-to-end across application, data, infrastructure, and network layers, using AI to correlate logs, metrics, and code and to pressure-test hypotheses before acting. • Produce clear technical documentation, runbooks, architecture notes, postmortems and proofs of concept for both technical and non-technical audiences, in a form that engineers and AI tools can re-use. • Identify systemic sources of toil and lead the work to eliminate them through automation, AI agents, tooling, and process change. • Set the conditions for AI agents to do reliable work in our environment, including repository context, well-specified tasks, integrations such as MCP servers that give AI safe access to the systems it needs, and the tests and guardrails needed for AI-authored change to be trusted. • Participate in team ceremonies to identify and refine work, communicate findings, and drive opportunities to collaborate. • Drive cross-team and cross-department collaboration on reliability initiatives, including reviewing designs, influencing roadmaps, and mentoring engineers on SRE practices, including effective AI use in their reliability work. • Advise senior leadership and stakeholders during critical customer escalations, translating between technical reality and business impact. • Contribute to scaling the SRE practice itself: improving our standards, our tooling, and how we partner with product engineering teams.

• Support and automate CI/CD infrastructure for hosted agents across Linux, Windows, and macOS • Help maintain and improve pipeline and workflow automation • Troubleshoot build, deployment, and infrastructure issues and drive long-term fixes • Collaborate with cross-functional teams to improve reliability, scalability, and operational quality • Maintain automation scripts and operational documentation for the environment.

• Support and automate CI/CD infrastructure for hosted agents across Linux, Windows, and macOS • Help maintain and improve pipeline and workflow automation • Troubleshoot build, deployment, and infrastructure issues and drive long-term fixes • Collaborate with cross-functional teams to improve reliability, scalability, and operational quality • Maintain automation scripts and operational documentation for the environment

Role Description We are seeking a Quality & DevOps Engineer to own the reliability, quality, and delivery pipeline of our platform. This is a hands-on role responsible for ensuring that what we build is correct, testable, deployable, and observable. You will work across the stack to implement testing strategies, build CI/CD pipelines, and manage infrastructure that supports a high-quality, high-velocity engineering team. This role sits at the intersection of engineering, quality assurance, and platform operations. This is an ideal role for someone who enjoys breaking systems, improving them, and automating everything in between. This position will report to the Chief Product and Technology Officer and will be fully remote. Travel is expected to be up to 5%. Responsibilities: - Quality Engineering (QE) - Contribute to automated testing efforts across unit, integration, and end-to-end testing. - Support and enhance test frameworks for backend APIs and front-end applications. - Partner with engineers to ensure testability and quality are built into features from the start. - Identify gaps in test coverage and contribute to improvements in reliability and correctness. - Support quality standards and release readiness processes. - DevOps & Infrastructure - Support CI/CD pipelines and deployment processes to improve reliability and consistency. - Assist with cloud infrastructure and deployment processes in AWS or similar environments. - Support monitoring, logging, and alerting processes to improve system visibility and reliability. - Support incident response and root cause analysis for production issues. - Release & Environment Management - Support application releases across development, staging, and production environments. - Help maintain consistent and stable deployment processes across environments. - Contribute to improving deployment efficiency while maintaining quality standards. - Automation & Tooling - Support automation efforts across testing, deployment, and infrastructure. - Contribute to tooling and automation efforts that improve developer productivity and system reliability. - Assist in improving workflows and reducing friction in development and release processes. - Collaboration - Work closely with backend and frontend engineers to improve system quality. - Partner with product and engineering leadership to align on quality expectations. - Contribute to a culture of accountability around reliability and performance. Qualifications - Bachelor’s degree plus minimum one year of relevant experience, or equivalent combination of education and practical experience. - Exposure to software development, quality assurance, DevOps, cloud infrastructure, or technical operations environments. - Familiarity with software testing, debugging, automation, or web/API testing concepts. - Exposure to automated testing tools, scripting, or programming languages such as Python or JavaScript. - Basic understanding of cloud platforms such as AWS, CI/CD pipelines, deployment workflows, or containerization concepts. - Familiarity with technical tools such as Git, Docker, or monitoring and logging platforms. - Interest in automation, infrastructure, system reliability, or platform engineering principles. Requirements - Strong problem-solving and troubleshooting skills. - Strong attention to detail and interest in system reliability and quality. - Ability to learn quickly and adapt in a fast-paced technical environment. - Effective communication and collaboration skills. - Understanding of security and data privacy best practices. Benefits - Competitive salary and benefits (Health, Dental, Vision, Basic Life, SDBL). - 401K Plan. - Flexible PTO, sick leave, and paid holidays. - Cell phone reimbursement. Application Timeline We anticipate the application window for this opening will close on: June 5th, 2026. Submission does not guarantee selection, and three+one reserves the right to modify or cancel the hiring process at any time. Only shortlisted candidates will be contacted. We’ll retain all applications for future consideration. Selected candidates will be asked to participate in a technical coding exercise as part of the interview process to demonstrate technical proficiency and reasoning. Equal Opportunity & Fair Chance Hiring three+one is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the California Fair Chance Act. ADA Accommodation Statement three+one is committed to providing reasonable accommodations throughout the hiring process. If you require an accommodation, please indicate this in your application or reach out through our general contact form.