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Jamf

The Standard in Apple Enterprise Management

Senior Site Reliability Engineer

DevOps EngineerDevOps EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2002H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$113.3K - $205.5K / year

Seniority

Senior

Associate Degree5 yrs expExperience acceptedEnglishAWSEC2GrafanaJavaJenkinsPrometheusPythonSQLGo

Job Description

Senior Site Reliability Engineer

Jamf

• Partner with engineering teams to define service-level objectives, error budgets, and supporting indicators for their services, and help them use those measures to inform prioritization and reliability investment. • Investigate complex production issues end-to-end across application, data, infrastructure, and network layers, using AI to correlate logs, metrics, and code and to pressure-test hypotheses before acting. • Produce clear technical documentation, runbooks, architecture notes, postmortems and proofs of concept for both technical and non-technical audiences, in a form that engineers and AI tools can re-use. • Identify systemic sources of toil and lead the work to eliminate them through automation, AI agents, tooling, and process change. • Set the conditions for AI agents to do reliable work in our environment, including repository context, well-specified tasks, integrations such as MCP servers that give AI safe access to the systems it needs, and the tests and guardrails needed for AI-authored change to be trusted. • Participate in team ceremonies to identify and refine work, communicate findings, and drive opportunities to collaborate. • Drive cross-team and cross-department collaboration on reliability initiatives, including reviewing designs, influencing roadmaps, and mentoring engineers on SRE practices, including effective AI use in their reliability work. • Advise senior leadership and stakeholders during critical customer escalations, translating between technical reality and business impact. • Contribute to scaling the SRE practice itself: improving our standards, our tooling, and how we partner with product engineering teams.

Job Requirements

  • Minimum of 5 years experience in software engineering, SRE or production operations roles. (Required)
  • Strong production troubleshooting skills across the stack. Ability to diagnose issues from first principles using the tools available (profilers, heap and thread dumps, query plans, traces, logs, metrics). (Required)
  • Experience working within a form of the Agile development framework process. (Required)
  • Hands-on experience operating production services on AWS (e.g. EC2, S3, EKS, RDS/Aurora, CloudFront). (Required)
  • Experience utilizing observability tools (i.e. Grafana, Prometheus, LogicMonitor). (Required)
  • Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences. (Required)
  • Experience writing infrastructure as a code. (Required)
  • Experience writing automation in a general-purpose language (e.g. Python, Go, Java, or similar) to a production standard. (Required)
  • Strong judgement about how to apply AI effectively across the full range of SRE work, including high-stakes areas such as production access and sensitive data, knowing how to scope and verify work to make it safe. (Required)
  • Hands-on experience using agentic development tools (e.g. Claude Code, Cursor, Copilot) to deliver engineering and operational work, scoping and delegating bounded tasks, verifying the output, and shipping with confidence. (Required)
  • Experience improving how a team works with AI, for example authoring reusable skills, repository context files, or prompt patterns that others adopt. (Required)
  • Experience optimizing SQL queries and database engine tuning. (Preferred)
  • Experience with CI/CD Tooling (e.g. Github Actions, Jenkins). (Preferred)
  • Exposure to chaos engineering, fault injection and disaster recovery exercises. (Preferred)
  • Familiar with FinOps practices. (Preferred)
  • 2 year / Associates (Required)
  • 4 year / Bachelor's Degree (Preferred)
  • A combination of relevant experience and education may be considered

Benefits

  • Named a 2025 Best Companies to Work For by U.S. News
  • Named a 2024 Best Technology Company to Work For by U.S. News
  • Named one of Forbes Most Trusted Companies in 2024
  • Named a 2024 Best Companies to Work For by U.S. News
  • Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings.
  • You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
  • We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
  • Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
  • You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
  • We offer a clear career path that enables you to grow under supportive leadership and management
  • Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering
  • 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

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