Role Description We’re looking for a detail-oriented, systems-minded Operations & Customer Support Lead to keep our operations running smoothly. This role is the connective tissue between our customers and our internal tools: - Field support inquiries - Build scalable workflows - Ensure nothing falls through the cracks This is not a task-taker role. You’ll own your domain, solve problems independently, and be the first point of contact when a customer needs help or a system needs attention. You’ll thrive here if you love building order out of chaos, find satisfaction in a perfectly organized workflow, and genuinely care about the families we serve. - Experience with HubSpot and Slack is a baseline requirement - Ease learning new technologies is essential - Experience with Stripe and Zapier is a bonus The role is fractional (10 to 20 hours per week) with real potential to expand as we grow. If you’re building a fractional client portfolio and want a meaningful anchor engagement, this is a strong fit. Qualifications - 2+ years in an operations coordinator, admin or customer support role (ideally at a startup tech company) - Comfortable in HubSpot: managing contacts, building workflows, and using it as a real operational hub - Available Monday - Friday, during a consistent daily window for customer support - Hands-on experience with Zapier, Stripe, and Slack (or similar platforms) - Obsessive attention to detail - Strong written communication skills - Genuine care for families Requirements - Tech-forward mindset: quick to pick up new tools - Systems thinking: build processes that prevent recurring issues - Startup scrappiness: comfortable with ambiguity and prioritizing on the fly Benefits - Mission that matters: support families of children with dyslexia, ADHD, and other neurodivergent profiles - Real ownership: own a domain, build systems, and influence customer experience - Fractional flexibility: 10–20 hours per week, remote-first - Room to grow: potential to expand hours and responsibilities - A team worth joining: small, passionate, and direct How to Apply A cover note and resume is required. Tell us who you are, what you’ve been working on, and what draws you to this work. We’re particularly excited to hear from people who have supported early-stage teams, know what it means to build while the plane is flying, and want their work to connect to something that genuinely helps kids. Ready to join our mission? Let’s disrupt learning supports for neurodivergent kids together at Sprout Labs.

Associate Customer Care Representative Location: Liberty Lake United States Hybrid Job Description: Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it! As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office is located in Liberty Lake, WA - just minutes away from Spokane, Post Falls, ID and Coeur d'Alene, ID! We're seeking a Customer Service Representative to join the team! Job Overview: This position involves telephone contact to assist and service policy holders with their insurance needs. Responsibilities: - Conduct professional countrywide telephone conversations in a high call volume environment - Assist customers with various billing and policy change transactions over the phone - Gain customer trust and respect by establishing and maintaining effective relationships - Problem-solve and use time effectively to multitask and prioritize work Salary and Work Schedule: A starting annual salary of $43,105. Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $65,663 annually. In addition, hired applicants will be eligible for the company's annual variable incentive paid based on company performance. Additional commission opportunities may apply to customer facing sales and service representatives. This position is eligible for overtime subject to manager approval. The 37.5-hour schedule will be 5 days per week, with 2 consecutive days off. This is a non-traditional schedule, and working hours will include nights and weekends. A shift differential may apply. A hybrid schedule of three days in office and two days work from home may be available after trained to work independently. Please be advised that should we reach out to you regarding your application, the call will come from 800-242-6422. Total Rewards: - Medical, dental, vision coverage, short- and long-term disability, and life insurance - Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. - Holidays - 14 paid holidays observed - Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment - Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution - Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals - Generous leave programs, including paid parental bonding leave - Student Loan Repayment and Tuition Reimbursement programs - Generous fitness and wellness reimbursement - Employee community involvement - Strong relationships, lifelong friendships - Opportunities for advancement in a successful and growing company Qualifications: - High school diploma or equivalent education required - Excellent interpersonal and communication skills - Good organizational skills and attention to detail - Previous insurance background is a plus, but not required - After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment. About Amica Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

Title: Customer Experience Banker Location: Chardon, OH United States Work Type: Hybrid Job ID: R0072647 (32-35 hrs/wk - Full Benefits Eligibility) Job Description: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Basic Qualifications: - High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: - 1 year or more in customer service in banking, financial services or goal driven retail sales. - Cash handling skills. - Comfort with technology such as mobile services and online banking services. - Hours: 32-35 a week. Ability to work more hours when available and has future opportunity to move into full time.* Full time benefits eligibility Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Title: Customer Experience Banker - Chattanooga Location: Chattanooga United States Job Description: Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Basic Qualifications: - High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: - 1 year or more in customer service in banking, financial services or goal driven retail sales. - Cash handling skills. - Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.