Amica Insurance

Title: Director - Home Rating Plan Location: Lincoln, RI, United States Description Director- Home Rating Plan Actuarial Department Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company’s mission and broaden our vision of what’s possible. We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it! As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Job Overview: Step into a leadership role where your expertise directly shapes the future of home insurance pricing. As Director – Home Rating Plan, you’ll lead a high-performing team of actuaries, analysts, and emerging data scientists to drive smarter, more innovative pricing strategies. In this role, you’ll own the end-to-end evaluation and evolution of the home rating plan, analyzing data, identifying opportunities, and translating insights into impactful recommendations that support profitable growth. You’ll play a critical role in advancing pricing initiatives, championing innovation, and guiding continuous improvement through research, iteration, and forward-thinking solutions. This is an opportunity to influence strategy, develop top talent, and make a measurable impact on the company’s performance, all while working at the intersection of data, technology, and business results. Responsibilities: - Oversee and guide the development of innovative pricing strategies for the home line of business. - Collaborate with data scientists, state management, and rating and implementation teams to develop and implement enhancements to the home rating plan - Monitor and analyze market trends and competitor pricing systems and strategies to aid in the development of new rating elements - Identify and work with third-party vendors to enhance data available for pricing accuracy. - Monitor impact of implemented initiatives to ensure accuracy of implementation and achievement of desired business outcomes. - Lead and motivate a team of actuaries, analysts and junior data scientists to accomplish company strategies and goals. - Present findings and recommendations to Actuarial and State Management leadership and other stakeholders. - Provide guidance and statistical support for rate filings associated with recommendations, including the incorporation of state restrictions into new features and supporting communication with Departments of Insurance to gain state approval. This role is open to full-time remote work, or hybrid onsite in our Lincoln, RI office. Our normal business hours are 8am – 5pm Eastern Time. This role does not currently offer employment visa sponsorship. The salary range for this position is $149,000-$229,000. All offers are based on both education and experience. This is a full-time position based on a 37.5 hour work week. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance. Total Rewards: - Medical, dental, vision coverage, short- and long-term disability, and life insurance - Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly - Holidays - 14 paid holidays observed - Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment - Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution - Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals - Generous leave programs, including paid parental bonding leave - Student Loan Repayment and Tuition Reimbursement programs - Generous fitness and wellness reimbursement - Employee community involvement - Strong relationships, lifelong friendships - Opportunities for advancement in a successful and growing company Qualifications: - Credentialed Member of the Casualty Actuarial Society (ACAS or FCAS) or Charted Property Casualty Underwriter (CPCU) designation preferred - 7-10 years of progressive experience in property casualty personal lines insurance (Home preferred) pricing/product analytical areas. - Strong proficiency in actuarial software and tools. - Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. - Strong communication and presentation skills, with the ability to convey technical information to various stakeholders. - Proven leadership experience, with the ability to manage and develop a team of actuaries and analysts. - Ability to work collaboratively in a fast-paced and dynamic environment. - Experience with rating plan development, analysis, and implementation. - Strong project management skills, with the ability to lead large-scale projects and manage multiple projects simultaneously. Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment. About Amica: Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

Title: Associate Customer Care Representative - Service Center Location: Lincoln United States Job Description: Description Associate Customer Care Representative Service Center Operations - East 20 Blackstone Valley Pl, Lincoln, RI 02865 Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We're focused on creating a workplace that works for all. We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it! As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Lincoln, RI is seeking an Associate Customer Care Representative to join the team! Job Overview This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills. Responsibilities - Conduct professional telephone conversations to service customer accounts in a high call volume environment - Problem-solve and use time effectively to multitask and prioritize work - Assist customers with various billing and policy change transactions over the phone - Gain customer trust and respect by establishing and maintaining effective relationships - Demonstrate a high standard of customer service - Collaborate with others in a team setting Salary and Work Schedule A starting annual salary of $43,105. The 37.5-hour work schedule will be non-traditional hours. Weekdays 1:30pm-9:00pm with two consecutive weekdays off and every Saturday and Sunday 10:00am - 5:30pm. Training hours may vary. A shift differential of 15% may apply. A hybrid schedule of three days in office and two days work from home may be available once trained to work independently. Total Rewards - Medical, dental, vision coverage, short- and long-term disability, and life insurance - Paid Vacation - you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. - Holidays - 14 paid holidays observed - Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment - Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution - Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals - Generous leave programs, including paid parental bonding leave - Student Loan Repayment and Tuition Reimbursement programs - Generous fitness and wellness reimbursement - Employee community involvement - Strong relationships, lifelong friendships - Opportunities for advancement in a successful and growing company Qualifications - High school diploma or equivalent education required - Previous customer service and sales experience - Excellent interpersonal and communication skills - Computer keyboard and processing skills - Previous insurance background is a plus, but not required - After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment. About Amica Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act. Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the "Is Amica hiring?" section of our FAQ. hp