Title: Faculty, Full Time Tenure Track, Addictions Counseling - Monroe Community College Location: Rochester United States Job Description: Job Description: Tenure-track faculty in Addictions Counseling are responsible for preparing and teaching courses in the Department of Education and Human Services and may be assigned to courses at the Brighton and/or Downtown Campus. Tenure-track faculty maintain accurate student records, develop new educational materials, assist with curriculum review and assessment, engage with students outside of class, and hold office hours. Tenure-track faculty perform professional duties and participate in departmental and institutional functions, including departmental meetings and committee work. Tenure-track faculty may be expected to teach at another campus, extension site, or in an online, remote, and/or hybrid modality. Tenure-track faculty report to the chairperson of the Department of Education and Human Services. Examples of Duties & Responsibilities: - Demonstrates and maintains current subject area knowledge in the field of addictions counseling. - Interacts with the Office of Alcohol and Substance Abuse Services so as to maintain approval of courses and program. - Teaches courses and evaluates student performance as per guidelines set by the department and Monroe Community College. - Teaches multiple courses/sections each term, as outlined by the contract. - Prepares lesson plans and creates instructional materials and activities for student engagement. - Prepares Course Information Sheet/Syllabus/Outlines in accordance with department and College guidelines. - Establishes and maintains an engaging and supportive classroom environment. - Maintains student attendance records, grades, and other records according to department and College guidelines and submits them in a timely manner. - Maintains office hours according to contractual guidelines in order to support student learning. - Advises students concerning academic, career, and related issues according to contractual guidelines. - Assists the department with student recruitment, enrollment, and placement. - Assists the department with student retention and completion initiatives. - Assists with development, review, and revision of department curriculum, including assessment of student learning and program review. - Develops innovative teaching pedagogies to facilitate learning. - Incorporates high-impact teaching practices into course design. - Attends department meetings as a contributing member. - Adheres to all College and departmental policies. - Provides timely submission of all required paperwork/information as required by the department or the College. - Contributes to the College through Division, department, and College committees. - Actively engages in pedagogical and academic discipline professional development. - Assists the department in faculty recruitment and peer evaluation. - Assists in the development of grant proposals and implementation of grant projects. - Works independently and in a team setting, demonstrating excellent time management skills to prioritize workflow and multitask. - Performs other duties and responsibilities assigned by the department chair and may be assigned courses at any MCC campus or extension site location. MCC Expectations: - Adheres to the College Code of Conduct. - Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment. - Maintains technological competencies utilized by the College. - Commits to the philosophy of a comprehensive community college. - Commits to professional growth, which includes seeking ongoing training in diversity, equity, and inclusion to better serve students. Requirements: Required Qualifications: - Master's degree from an accredited institution in Social Work, Counseling, or related field - Ability to teach both addiction counseling and human services courses - Credentialed Alcohol and Substance Abuse Counselor (CASAC) - Five years of clinical experience in a human service agency, three of which were spent working in the field of Addictions Counseling - Evidence of respect for and understanding of people with diverse backgrounds, abilities, and needs Preferred Qualifications: - Ph.D. or Ed.D. from an accredited institution in Social Work, Counseling, or related field. - Experience teaching at the college level. - CASAC Gambling Specialty Designation (CASAC-G). - Administrative/supervisory experience in a human service agency. - Experience with grant management. - Experience with developing and/or teaching online courses. - Bilingual and able to read, write, and speak Spanish or other languages proficiently. Additional Information: Salary: Salary is determined based on experience, internal equity, and college budget. This position has a range of $52,000 to $60,000 and is based on the mentioned factors. MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedules. The availability of flexible work arrangements varies by division, department, and position, based on business and operational needs. Limitations to flexible work arrangements are outlined in the official policy. Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis. Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College. Notice of Non-Discrimination Annual Campus Security & Fire Safety Report Application Instructions: Interested applicants must apply online and create an account by clicking on the APPLY NOW tab below. Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ page for guidance using our online system. Please contact us if you need assistance applying through this website. Applicants MUST submit the following documents* to be considered for this position: - Resume/CV - Cover Letter - Unofficial Transcripts* - Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing their foreign academic accomplishments to standards in the U.S. Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.

Role Description The Virtual Care Technician will act as the direct contact for clients seeking advice and guidance through the “live chat” function within the myVCA mobile application. Virtual Care Technicians are responsible for providing an excellent experience to clients, making them feel valued and affirmed, and providing sound and relevant medical guidance. The position is full-time (40 hours) and available to credentialed veterinary technicians who have the ability to engage with clients, virtually, from home. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Receives and responds to live chats from VCA clients with questions or concerns about their pet. - Determines responses based on inquiries regarding the client concern or patient issue utilizing established decision support models. - Obtains brief patient history and gathers triage information to determine and deliver appropriate medical guidance. - Makes recommendations on education or potential home care and timeframe on when/if an appointment should be made at a VCA hospital. - Documents client/patient needs and medical considerations regarding the conversation to provide best-quality care if patient requires an in-hospital visit. - Helps to field administrative client chats and responds to queries related to billing/invoicing, CareClub, and other administrative topics when necessary. - Utilizes professional, accurate, and appropriate terminology when conversing with clients over live chat. - Seeks and communicates opportunities to provide better client service via live chat. - Required to attend team meetings or review the team meeting recording. - Required to read emails pertaining to live chat protocols, scheduling, updates, etc. daily. - Other job duties as necessary. Qualifications - Current and unrestricted license to practice as a credentialed veterinary technician in their state of residence. - At least 3 years’ experience working as a credentialed veterinary technician in a clinical setting. - Strong written communication skills. - Ability to demonstrate empathy for and patience and understanding with clients under difficult circumstances. - Comfort using technology and communicating clearly via text/chat messaging. - Demonstrated passion for excellent client service and accurate, quality medical outcomes. - Availability to work 40 hours per week. - Nights, weekends/holiday coverage is required. - Ability to work different shifts to ensure live chat coverage 24/7. - Ability to make decisions independently, problem solve, and take the initiative. - Comfort with autonomy. - Ability to exercise self-discipline and accountability. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more. Company Description Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet.

Role Description The Virtual Care Technician will act as the direct contact for clients seeking advice and guidance through the “live chat” function within the myVCA mobile application. Virtual Care Technicians are responsible for providing an excellent experience to clients, making them feel valued and affirmed, and providing sound and relevant medical guidance. The position is full-time (40 hours) and available to credentialed veterinary technicians who have the ability to engage with clients, virtually, from home. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Receives and responds to live chats from VCA clients with questions or concerns about their pet. - Determines responses based on inquiries regarding the client concern or patient issue utilizing established decision support models. - Obtains brief patient history and gathers triage information to determine and deliver appropriate medical guidance. - Makes recommendations on education or potential home care and timeframe on when/if an appointment should be made at a VCA hospital. - Documents client/patient needs and medical considerations regarding the conversation to provide best-quality care if patient requires an in-hospital visit. - Helps to field administrative client chats and responds to queries related to billing/invoicing, CareClub, and other administrative topics. - Utilizes professional, accurate, and appropriate terminology when conversing with clients over live chat. - Seeks and communicates opportunities to provide better client service via live chat. - Required to attend team meetings or review the team meeting recording. - Required to read emails pertaining to live chat protocols, scheduling, updates, etc. daily. - Other job duties as necessary. Qualifications - Current and unrestricted license to practice as a credentialed veterinary technician in their state of residence. - At least 3 years’ experience working as a credentialed veterinary technician in a clinical setting. - Strong written communication skills. - Ability to demonstrate empathy for and patience and understanding with clients under difficult circumstances. - Comfort using technology and communicating clearly via text/chat messaging. - Demonstrated passion for excellent client service and accurate, quality medical outcomes. - Availability to work 40 hours per week. - Nights, weekends/holiday coverage is required. - Ability to work different shifts to ensure live chat coverage 24/7. - Ability to make decisions independently, problem solve, and take the initiative. - Comfort with autonomy. - Ability to exercise self-discipline and accountability. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

• Analyzing denials data, creating metrics, tracking and trending denials and results for the Central Auth Unit • Performing appeals, correcting bill hold edits, identifying and trending root causes • Reporting out findings, assisting in mapping out process improvement opportunities • Coordinating payor denials and audit activities for timely response • Communicating and coordinating with various individuals/distributions related to CAU claims denials and edits • Participating in internal and SHC system-wide revenue cycle meetings to improve processes • Analyzing KPI data and coordinating revenue cycle analytics for the CAU