• Collaborate with enterprise customers to design and implement multi-cloud solutions that align with their business goals. • Establish and maintain trusted relationships with key customer stakeholders to ensure a deep understanding of their needs and objectives. • Serve as the main point of contact for customer success initiatives, ensuring the successful delivery of solutions across Salesforce clouds and related technologies. • Drive growth by identifying value driven opportunities within the existing customer base. • Lead the technical discovery process to assess current environments and recommend solutions based on best practices. • Provide consultative guidance on leveraging Salesforce products, including Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and other cloud technologies. • Deliver high-impact presentations to customers, illustrating the business value of the proposed solutions. • Act as a customer advocate within ListEngage, collaborating with internal teams such as Sales and Strategy to ensure customer needs are met. • Support pre/post-project activities, including customer discovery, training, and managed services. • Analyze client data to identify opportunities for further solution enhancement and provide recommendations for future growth. • Stay updated on the latest developments in multi-cloud architectures, Salesforce releases, and digital transformation strategies.

• Unify TechOps Organizations: Consolidate the infrastructure teams across acquired entities into a single global function with consistent processes, tooling, titles, and culture. • Drive Cultural Transformation: Instill a culture of urgency, ownership, and a bias toward action across all infrastructure teams globally, embracing AI-powered agentic workflows to accelerate velocity. • Design Organizational Structure: Implement a structure that streamlines operations and optimizes for velocity, eliminating redundancies and establishing clear ownership, accountability, and escalation paths across approximately 150 employees. • Build Talent Pipeline: Drive workforce planning, skills development, and talent acquisition to ensure the organization has the capabilities required for a modern, cloud-forward infrastructure environment. • Own Core Infrastructure: Operate and optimize on-premises and cloud data centers, networking, server and container virtualization, operating systems, databases, and L3 customer system support. • Drive Cloud Modernization: Lead cloud migration and modernization initiatives, optimizing the balance between on-premises and cloud infrastructure for cost, performance, and reliability. • Establish Operational Excellence: Define and enforce SLAs, incident management, disaster recovery, and business continuity standards across the entire infrastructure estate. • Implement Observability & Automation: Deploy robust monitoring, observability, and automation to improve system reliability and reduce mean time to resolution. • Manage End-User Technology: Oversee employee hardware lifecycle management, productivity software deployment, and L2 internal user support across a global workforce. • Champion AI Adoption: Drive enterprise-wide adoption of AI-powered tools and agentic workflows across the infrastructure organization, creating a culture of velocity through intelligent automation. • Optimize Enterprise Platforms: Manage and optimize the enterprise systems portfolio including NetSuite (Finance), Coupa (Procurement), Workday (HR), and Salesforce (Sales), ensuring alignment with business processes and organizational needs. • Collaborate with Business Leaders: Partner with Finance, Procurement, HR, and Sales leadership to translate operational requirements into system capabilities and drive adoption. • Manage Vendor Relationships: Oversee vendor relationships, contract negotiations, and total cost of ownership for enterprise platforms. • Establish a rigorous quarterly planning process with strong commitment to frequent, predictable releases across all infrastructure services. • Deliver Transparency: Provide real-time visibility to the executive team and organization on work in progress, scheduled release dates, and capacity mapped to strategic initiatives. • Develop and maintain dashboards that give real-time visibility into infrastructure health, project delivery, and resource utilization. • Deliver top-line growth enablement and bottom-line efficiency through infrastructure optimization, cost management, and strategic investment recommendations.

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities. • Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards. • Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process. • Submit Permit Applications State DOT and Railroad crossings. • Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards. • Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards. • Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved. • Process completed permits as required by entity. • Process utility verification requests. • Administrative Contact for Utility Relocations. • Process Easement Encroachments & Vacations.

• Conduct outbound prospecting through cold calling, cold emailing, LinkedIn outreach, and other lead generation channels. • Identify, qualify, and nurture potential customers based on ideal client profiles. • Schedule meetings and demos for Account Executives and sales teams. • Conduct discovery calls to understand a prospect’s tech stack, cloud environment, and business challenges. • Communicate the value of IT and technology solutions including Cloud, SaaS, Networking, Cybersecurity, and AI infrastructure. • Manage and update CRM systems to maintain accurate pipeline tracking and seamless hand-offs. • Stay informed on industry trends such as Hybrid Cloud, Edge Computing, AI infrastructure, and digital transformation. • Meet or exceed KPIs related to outreach, meetings booked, and pipeline generation.