Job Closed
This listing is no longer active.
Manager, Operations Systems Support
Location
United States
Posted
52 days ago
Salary
$80K - $90K / year
Seniority
Lead
No structured requirement data.
Job Description
Manager, Operations Systems Support
MODERN AVIATION INC
Role Description The Manager of Operations Systems Support is responsible for owning the performance, integrity, and continuous improvement of Modern Aviation’s core operating system (X1 FBO). This role serves as the single point of accountability internally for all system-related execution across operations, finance, and customer experience, including transaction accuracy, pricing, billing, integrations, and issue resolution. In addition, the Manager will act as the primary liaison between Modern Aviation and X1, ensuring issues are escalated, tracked, and resolved while building internal expertise and consistency across the network. This is a remote position. Applicants based in the US will be considered. Qualifications - A high school diploma or GED plus a minimum of two years in a related job is preferred - A valid driver’s license is required - Extensive expertise in X1 FBO (or comparable aviation POS / ERP system) - Strong understanding of: - Transaction-based operating environments - Pricing, billing, and revenue processes - GL integration and financial controls - Highly organized with strong issue management discipline - Ability to operate cross-functionally and drive alignment without authority - Clear communicator with focus on follow-through and accountability Requirements - Own end-to-end performance of the X1 system across all locations - Ensure accuracy and compliance with: - Daily transactions and close processes - Fuel inventory, receiving, and transfers - Customer setup, billing, and invoicing - Monitor system-to-GL integration and resolve discrepancies in partnership with Finance - Establish and enforce standardized operating procedures across all bases - Serve as the central point of contact for all X1-related issues across Modern Aviation - Drive structured issue tracking, prioritization, and resolution: - Triage internal questions and route appropriately - Escalate unresolved issues to X1 support - Own follow-up through resolution (no dropped handoffs) - Lead ongoing coordination with X1 (e.g., recurring check-ins, updates, system enhancements) - Maintain internal visibility on system issues, risks, and resolution timelines - Support and govern execution of: - Fuel pricing updates - Contract pricing and exceptions - Billing accuracy and consistency - Partner with Finance and Commercial teams on pricing structure, reporting, and controls - Ensure pricing and billing processes scale consistently across all locations - Lead X1 system onboarding for new acquisitions and base integrations - Ensure consistent configuration, data integrity, and process adoption across locations - Standardize system setup (products, services, GL mapping, tax structures, etc.) - Identify and eliminate variability across locations - Deliver accurate, timely reporting from X1 to support: - Operations performance - Revenue tracking and pricing visibility - Finance reconciliation - Maintain core system reporting standards (avoid one-off reporting fragmentation) - Partner with stakeholders to improve data visibility and usability - Act as the internal subject matter expert (SME) on X1 - Develop and deploy training for: - CSRs and Customer Service Managers - GMs and operational leaders - Reinforce adoption of standard processes and best practices - Identify system knowledge gaps and proactively address them - Assume additional responsibilities to support Modern Aviation’s evolving business objectives Benefits - $80,000 - $90,000 + bonus + benefits
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Junior Customer Experience Analyst | Support
ChatGuruSomos uma empresa que acredita na potência das conversas e no impacto das conexões humanas — dentro e fora da tela. Se você busca crescer com propósito e construir jornadas que encantam nossos clientes, vem ser Guru!
Role Description Você é do tipo que adora resolver problemas, tem boa comunicação e se sente realizado ao ajudar pessoas? Na ChatGuru, buscamos alguém com foco em qualidade, empatia e agilidade para atuar no primeiro contato com nossos clientes — garantindo um atendimento incrível em cada interação! - Realizar atendimentos de primeiro nível (N1) via chat, e-mail, telefone ou ticket; - Seguir playbooks, scripts e procedimentos para resolver dúvidas e incidentes simples; - Registrar e documentar chamados, soluções e encaminhamentos na base de conhecimento; - Encaminhar (escalar) incidentes e bugs mais complexos para os níveis superiores; - Apoiar clientes na instalação, configuração inicial e orientações básicas sobre o produto; - Garantir cordialidade, clareza e eficiência em todos os atendimentos; - Cumprir SLAs de resposta e resolução, mantendo o cliente sempre informado; - Contribuir para a melhoria contínua do time, trazendo ideias e sugestões para otimizar nossos processos. Qualifications - Boa comunicação escrita e verbal; - Organização e atenção aos detalhes; - Capacidade de seguir processos e trabalhar com metas e indicadores; - Espírito colaborativo e vontade de aprender sempre; - Afinidade com tecnologia e ferramentas digitais. Requirements - Ensino Superior Cursando ou Concluído em áreas correlatas; - Vivência na área de Suporte com ferramentas SaaS, tecnologia ou plataformas digitais; - Conhecimento em chatbot, automação ou WhatsApp Business. Benefits - Ambiente colaborativo, humano e em crescimento acelerado; - Time próximo, com autonomia e espaço para decisões; - Produto com forte aderência ao mercado; - Oportunidade real de desenvolvimento e evolução de carreira; - Impacto direto no sucesso dos clientes e no crescimento do negócio. Company Description Somos uma empresa que acredita na potência das conversas e no impacto das conexões humanas — dentro e fora da tela. Se você busca crescer com propósito e construir jornadas que encantam nossos clientes, vem ser Guru!
Role Description We are currently seeking motivated individuals who succeed with assisting their clientele and managing multiple tasks. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for candidates who are highly organized, attentive to detail, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also strongly recommended) - Must be at least 18 years old Requirements - Assist clients with designing personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Benefits - Fully remote capability - Flexible schedule - Ongoing training - Supportive team
Log Coordinator
Sinclair Broadcast GroupSinclair Broadcast Group, founded in 1986, is a telecommunications company and one of the largest operators of television stations in the nation. Based in Cocke
Role Description Are you organized, detail-oriented, and excited to work in a fast-paced broadcast environment? The Agile Creative Content Engagement Team (ACCET) is looking for motivated team players to join our growing centralized operations team as Log Coordinators. In this role, you’ll support daily log production across multiple markets while working closely with Senior Log Coordinators and leadership to help ensure accuracy, consistency, and on-time delivery. This is a great opportunity for someone who enjoys organization, communication, and working behind the scenes to help keep broadcast operations running smoothly. What You Will Do - Support daily log production and execution across multiple stations and markets. - Assist with maintaining accurate promotion inventory, copy, and scheduling information. - Communicate with stations and internal teams regarding daily log needs and updates. - Help ensure logs are accurate, complete, and delivered on schedule. - Support traffic, reporting, and operational workflows as assigned. - Maintain organization of promotional assets and operational materials. - Assist Senior Log Coordinators with day-to-day operational tasks and coverage needs. - Learn and navigate broadcast traffic systems and workflow processes. - Support additional operational and administrative tasks as needed. This Role Is For You If - You are organized, dependable, and detail-oriented. - You enjoy working in a team-focused environment. - You can manage multiple tasks and deadlines effectively. - You communicate clearly and professionally. - You are comfortable working with computer systems and learning new software. - You thrive in fast-paced environments and enjoy problem-solving. - Broadcast, traffic, radio, television, or media experience is a plus — but not required. Benefits - Opportunity to grow within a centralized multi-market operation. - Collaborative and supportive team environment. - Hands-on experience in broadcast and media operations. - Career development opportunities within ACCET Operations. - Fast-paced work that keeps every day different and engaging. Schedule Monday to Friday | Standard Business Hours Ready to launch your career in broadcast operations and work with a high-performing team? Apply now and become part of ACCET Operations.
Role Description We are expanding our team and are currently looking for driven individuals who enjoy assisting their clientele and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is an ideal fit for candidates who are attentive to detail, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. - Assist clients with completing personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also strongly recommended) - Must be at least 18 years of age Benefits - Fully remote capability - Flexible schedule - Ongoing training - Collaborative team Company Description

