Role Description Are you passionate about the latest technology and gadgets? Are you fluent in Hebrew? Work in Greece as a customer expert with a Top Tech Leader! What you will do: - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide troubleshooting for mobile devices (mobile phones, tablets & more) - Assist customers to manage/secure their account & passwords - Set-up repairs for hardware-related issues - Escalate unresolved cases by contacting 2nd level support Interaction Experts - Maintain high customer satisfaction Qualifications - Fluency in Hebrew - Advanced English knowledge - Familiarity with iOS and/or MacOS, or comparable technology, is preferred - Great communication skills - Prior customer support experience would be an advantage - Strong troubleshooting skills Requirements Please note that in order for the recruitment process to start, you need to be an EU citizen, or Schengen zone / EU passport holder, or have a Greek residence permit (providing access to work) or a corresponding certificate of electronic submission (formerly known as “blue paper”). Benefits - Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Referral Program: Bring your friends and receive great bonuses! - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity

• Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, reimbursement programs, eligibility, and claims in a confidential, professional, and ethical manner. • Analyze problems and provide information/solutions. • Research and resolve aged Customer Service open calls within company standards. • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information with proficiency and skills. • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. • Be accountable when you uncover an issue or trend by helping to assess and report its impact, making improvements, and course-correcting along the way. • Follow quality guidelines to provide exceptional customer support and ensure scores meet or exceed expectations. • Accurately document database activity and customer interaction for tracking and analysis to identify trends and address operational and service issues. • Research and analyze data to address standard operational challenges and customer service issues. • Provide customers with requested information, including difficult and upset customers. • Meet or exceed all department and performance service metrics. • Communicate with the appropriate departments and identify service issues. • Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses. • Maintain regular attendance per employee handbook guidelines. • Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members.

• Be the first point of contact for German-speaking customers • Handle customer inquiries via phone and email (German) • Process insurance claims and resolve issues efficiently • Escalate complex cases according to internal procedures • Process new vehicle insurance applications • Manage contract changes, conversions, and terminations • Handle correspondence and documentation • Accurate contract logging (business-critical) • Process address changes, account updates, and SEPA mandates • Ensure timely handling of incoming documents (email/post) • Provide insurance advice and prepare tailored offers • Cross-sell additional insurance products (liability, property, legal, etc.) • Support onboarding (e.g., self-service portal registrations) • Schedule pension consultation appointments

• Be the first point of contact for German-speaking customers, handling inbound and outbound communication. • Handle customer inquiries via phone and email (German). • Process insurance claims and resolve issues efficiently. • Escalate complex cases according to internal procedures. • Process new vehicle insurance applications, manage contract changes, conversions, and terminations. • Handle correspondence and documentation with high accuracy required. • Provide insurance advice and prepare tailored offers. • Cross-sell additional insurance products (liability, property, legal, etc.). • Support onboarding (e.g., self-service portal registrations). • Schedule pension consultation appointments.