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Go Beyond POS to a Unified Commerce Platform.
Senior Project Manager
Location
United States
Posted
105 days ago
Salary
0
Seniority
Senior
Job Description
Senior Project Manager
Qu POS
• Provide the resources for implementation of Qu solution, including but not limited to new POS systems, add-on installations, software and hardware installation, 3rd party integration, networking, customer training, and live support. • Responsible for executing a project plan and guiding project pilot acceptance, and then giving oversight through deployment. • Providing guidance, coaching and mentoring for other Project Managers and members of the Implementation team. • Overseeing direct reports IE: Project Managers. • Manage day to day operational aspects for multiple unit Hospitality deployments. • Work with our Product and Development teams to ensure customer requirements are delivered in time as part of the project plan. • Provide clear communication with restaurant, corporate, franchise and operations on all details pertaining to each aspect of the project. • Develop project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology. • Keep projects in scope, and help maintaining timelines. • Coordinate activities of multiple Product and/or IT service vendors. • Work with Procurement on coordinating equipment shipping and arriving to site on time. • Conduct project meetings with team lead and Implementation. • Work with the Implementation team to ensure that projects provide the correct documentation and are clearly documented for the technicians. • Create and deliver client communications for dispatched work daily. • Ensure that projects are clearly documented. • Analyze and understand client’s information and processes to implement proper software and hardware requirements. • Analyze and recommend various configurations to meet client’s needs regarding menu items, 3rd party delivery and hospitality enterprise solutions during implementation. • Resolve all customer complaints and disputes to ensure maximum customer satisfaction during implementation and deployment of the solution. • Performs any work-related duties or special projects as assigned by management. • Provides regular status reports to management. • Contribute to process enhancements/changes/developments.
Job Requirements
- Excellent customer service skills
- Good analytical and problem-solving skills
- Able to work with a rapidly changing environment
- Strong verbal and written communication skills while providing good follow-up abilities
- Experience with Procurement and Vendor Management
- Project Tracking software (Jira, Smartsheet, Sales Force)
- Smart sheet experience desired
- Detail oriented, organized with desire to make a major impact to a rapidly changing industry
- Ability to work independently under tight deadlines
- Previous experience working in or with restaurants
- Ability to maintain composure under stress or with emotional clients.
- Two (2) years relevant experience in the Information or POS Technology field.
- Possess a proven ability to troubleshoot complex problems and provide solutions.
- Self-starter, able to effectively triage issues to determine if escalation is required.
- Background in IT infrastructure, Restaurant/Hospitality, POS implementation, procurement and sales ordering.
- Willing to travel and work necessary hours to meet the customers’ needs.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
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