• Serves as a consultant for clients’ Acumatica implementations, leading project teams in defining, planning, and implementing the Acumatica solution with a focus on construction-related functionality. • Have a strong working knowledge of ERP business software, particularly as it applies to construction, project accounting, and job costing. • Have professional exposure in business workflow, including construction project lifecycles from estimate to closeout. • Have experience with product implementations, ideally within construction, project-based, or field service environments. • Project management experience in utilizing appropriate tools and resources to document processes, timelines, and responsibilities, including construction project schedules, budgets, and change orders. • Solid communication skills with good follow-up and follow-through on assigned tasks and responsibilities to timeline. • Provide friendly phone, on-line, and on-site consulting services for our clients using Acumatica software (ERP), including construction firms, contractors, and project-based businesses. • Works with customers to achieve the best solutions to maximize product use, benefits, and functionality, particularly around: • Project accounting and job costing • Budgeting and forecasting • Subcontractor and vendor management • Procurement and materials management • Change order and variance tracking • Field-to-office data integration • Develops and executes a challenging and interesting self-education and professional development plan, including staying current on Acumatica construction and project accounting capabilities. • Perform other duties as assigned. Travel 30% required.

• Triage support requests in the appropriate Request tracking systems • Provide functional application support for Acumatica, and integration and ISV products by working directly with clients to gather replication details. • Own Support Requests until closure and ensure that Clients are receiving regular status updates. • This position requires hands on troubleshooting and resolution of requests. • Deliver exceptional Client service by being responsive and professional in all interactions with clients and coworkers. • Perform all steps relevant to validate the client request and correctly identify the severity of the request. • Properly document support ticket categorizations, descriptions, steps to reproduce, root cause, and resolution. • Review and understand Client contracts as they relate to the signed SLA’s that should be followed to respond to and work support Requests. • Ensure that proper processes are being adhered to and be able to report to the team lead and or team manager when improvements need to be made. • Evaluate the impact of the request on the Client, then be able to prioritize the importance • Create and maintain good relations with Clients to ensure a high level of Client satisfaction. • Analyze and troubleshoot requests before escalating within Support team with the relevant details. • Work with management to document and provide content for a knowledgebase for easier reference on future Requests for all team members. • Any other responsibilities may be assigned from time to time, and you should have the willingness to accept and excel at new responsibilities, • Build relationships with customers and work closely with them to achieve the best solutions to maximize product use, benefits, and functionality.

• Manage Sage Intacct implementations, leading project teams in defining, planning, and implementing the Sage Intacct solution • Assess and develop innovative solutions to solve complex business workflows in their Intacct Instance • Work with customers to understand key objectives / challenges / requirements and map their processes to Sage Intacct • Train customers to most effectively achieve the identified requirements • Specify any custom requirements, such as interfaces, custom functions and custom reports • Align with the customer to deliver the implementation through to handover to support • Build relationships with customers and work closely with them to achieve the best solutions to maximize product use, benefits, and functionality

• Triage support requests in the appropriate Request tracking systems • Provide functional application support for Sage Intacct, and integration and ISV products by working directly with clients to gather replication details • Own Support Requests until closure and ensure that Clients are receiving regular status updates • Deliver exceptional Client service by being responsive and professional in all interactions with clients and coworkers • Perform all steps relevant to validate the client request and correctly identify the severity of the request • Properly document support ticket categorizations, descriptions, steps to reproduce, root cause, and resolution • Review and understand Client contracts as they relate to the signed SLA’s that should be followed to respond to and work support Requests • Ensure that proper processes are being adhered to and be able to report to the team lead and or team manager when improvements need to be made • Evaluate the impact of the request on the Client, then be able to prioritize the importance • Create and maintain good relations with Clients to ensure a high level of Client satisfaction • Analyze and troubleshoot requests before escalating within Support team with the relevant details • Work with management to document and provide content for a knowledgebase for easier reference on future Requests for all team members • Any other responsibilities may be assigned from time to time, and you should have the willingness to accept and excel at new responsibilities • Build relationships with customers and work closely with them to achieve the best solutions to maximize product use, benefits, and functionality.