• Atención al cliente en sector de Call Center. • Agendamiento de citas medicas. • Trabajo 100% remoto.

• Make high-volume outbound calls to qualified kratom-aware retail leads — convenience stores, smoke shops, and head shops — and close first orders through the B2B Shopify portal. • Manage every lead from first contact through close, logging all activity in CRM with accuracy and discipline. Your pipeline is your business. • Execute consistent, high-output daily dial activity. This is a results-through-volume role — you must be comfortable making 80–100+ calls per day. • When a prospect says call back next week — call back next week. Consistent follow-through is the difference between a good rep and a great one. • Introduce new accounts to the full VivaZen product line. Closing on one SKU is the floor, not the ceiling. • Maintain 90%+ CRM accuracy on all call activity, lead stages, and order entries. Your data is your book of business. • Work with Coral and Colin to improve your close rate, refine your pitch, and accelerate your path to the Order Desk.

• Serve as the central telephonic point of contact for prospective participants, caregivers, and referral partners, building trust-based relationships from the very first conversation. • Make outbound follow-up calls to prospects who have expressed interest in learning more about Habitat Health PACE, including those from our partner organizations, such as Kaiser Permanente. • Support inbound campaigns by answering questions, surfacing underlying needs, and educating prospects about PACE services, eligibility, and how Habitat Health can support their care. • Understand the needs and requirements of prospective participants and their families, and clearly articulate Habitat Health's unique value proposition in the PACE landscape. • Apply strong phone engagement skills including rapport building, active listening, qualification questioning, addressing objections and concerns, and guiding prospects to a confident next step. • Assess preliminary PACE eligibility and guide qualifying seniors through early steps of the enrollment process, including support with the Medi-Cal application where appropriate. • Coordinate the warm handoff to on-the-ground Enrollment Specialists, Outreach Specialists, and Intake Coordinators — ensuring a seamless transition from central touchpoint to local engagement. • Perform service recovery, address prospect concerns, and de-escalate callers when needed. • Manage time effectively and prioritize tasks across a high volume of inbound and outbound activity. • Meet or exceed personal and team targets for call volume, conversion, and warm-handoff goals. • Maintain accurate record of all prospective participant communication and activity using a Customer Relationship Management (CRM) system and Contact Center system. • Maintain compliance with all CMS, DHCS, and Habitat Health policies — including TPMO recording obligations and all federal and state marketing requirements. • Other duties as assigned.

Role Description Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information. - Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel. - Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs). - Documents call in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation. - Interfaces with team personnel, management, and customers in reference to customer service issues. - Conducts outbound calls to members in response to customer direction or other business needs. Qualifications - High school diploma or G.E.D. - 6 months minimum, prefer one or more years of customer service or other telephone experience. - Dental experience preferred. - Bilingual (Spanish/English) required. - Experience working with organizational functions and personnel. - Experience working with computer software and telephone technology and skilled in the use of help desk software. Requirements - As part of our interview process, all candidates must complete the Harver Assessment to evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities. - Business and analytical critical thinking skills. - Communication skills both written and oral. - Ability to work independently. - Ability to follow oral and written directions. - Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers. Benefits - Hourly rate: $25/hour Bilingual, $23/hour Not Bilingual. - Remote schedule: 8:00am to 5:00pm PST zone. - Must reside in CA. - Pay range: $31,200.00 - $44,500.00 per year, depending on geographic region, internal equity, job-related knowledge, skills, and experience. - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build skills and capabilities.