• Atención al cliente en sector de Call Center. • Agendamiento de citas medicas. • Trabajo 100% remoto.

• Make high-volume outbound calls to qualified kratom-aware retail leads — convenience stores, smoke shops, and head shops — and close first orders through the B2B Shopify portal. • Manage every lead from first contact through close, logging all activity in CRM with accuracy and discipline. Your pipeline is your business. • Execute consistent, high-output daily dial activity. This is a results-through-volume role — you must be comfortable making 80–100+ calls per day. • When a prospect says call back next week — call back next week. Consistent follow-through is the difference between a good rep and a great one. • Introduce new accounts to the full VivaZen product line. Closing on one SKU is the floor, not the ceiling. • Maintain 90%+ CRM accuracy on all call activity, lead stages, and order entries. Your data is your book of business. • Work with Coral and Colin to improve your close rate, refine your pitch, and accelerate your path to the Order Desk.

• Serve as the central telephonic point of contact for prospective participants, caregivers, and referral partners, building trust-based relationships from the very first conversation. • Make outbound follow-up calls to prospects who have expressed interest in learning more about Habitat Health PACE, including those from our partner organizations, such as Kaiser Permanente. • Support inbound campaigns by answering questions, surfacing underlying needs, and educating prospects about PACE services, eligibility, and how Habitat Health can support their care. • Understand the needs and requirements of prospective participants and their families, and clearly articulate Habitat Health's unique value proposition in the PACE landscape. • Apply strong phone engagement skills including rapport building, active listening, qualification questioning, addressing objections and concerns, and guiding prospects to a confident next step. • Assess preliminary PACE eligibility and guide qualifying seniors through early steps of the enrollment process, including support with the Medi-Cal application where appropriate. • Coordinate the warm handoff to on-the-ground Enrollment Specialists, Outreach Specialists, and Intake Coordinators — ensuring a seamless transition from central touchpoint to local engagement. • Perform service recovery, address prospect concerns, and de-escalate callers when needed. • Manage time effectively and prioritize tasks across a high volume of inbound and outbound activity. • Meet or exceed personal and team targets for call volume, conversion, and warm-handoff goals. • Maintain accurate record of all prospective participant communication and activity using a Customer Relationship Management (CRM) system and Contact Center system. • Maintain compliance with all CMS, DHCS, and Habitat Health policies — including TPMO recording obligations and all federal and state marketing requirements. • Other duties as assigned.

Role Description The RN, Triage provides telephonic support to patients and families. The RN, Triage will establish and maintain positive relationships with team members, patients/families, and referral resources. Schedule: - Sunday 11p – 11a - Thursday 3a – 11a - Friday 3a – 11a - Saturday 11p – 11a Qualifications - Licensure requirements for this role may vary based on state or local regulations. - Minimum of one (1) year nursing experience; hospice or hospital experience preferred. - Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system. - Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred. - Excellent critical decision making and problem-solving skills. - Excellent clinical and assessment skills. - Ability to use equipment with visual and auditory mechanisms. - Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines. - Ability to effectively handle stressful situations professionally and calmly with exceptional customer service. - Strong patient service skills. - Information seeking / probing skills. - Accurate knowledge transfer. - Listening, understanding, and responding. - Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits. - Ability to work in a cooperative team environment. - Able to exhibit a sense of urgency in daily work activities. - Skilled in computer operations; proficiency in MS Office software applications, online research, and proven data entry and navigation skills. - Available to work shifts to accommodate extended hours of operation as scheduled. - Ability to perform sedentary work with frequent interruptions. - Ability to manage the emotional stress of working with and caring for terminally ill patients and their families. - Ability to perform the essential functions and physical requirements of the job with or without reasonable accommodations. Requirements - Satisfactorily complete competency requirements for this position. Responsibilities of all employees: - Represent the Company professionally at all times through care delivered and/or services provided to all clients. - Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse. - Comply with Company policies, procedures and standard practices. - Observe the Company's health, safety and security practices. - Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. - Use resources in a fiscally responsible manner. - Promote the Company through participation in community and professional organizations. - Participate proactively in improving performance at the organizational, departmental and individual levels. - Improve own professional knowledge and skill level. - Advance electronic media skills. - Support Company research and educational activities. - Share expertise with coworkers both formally and informally. - Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: - Triages phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills. - Provides telephone advice and education for patient needs. - Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services. - Positively promotes and clearly explains benefits of Chapters Health System’s services. - Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data. - Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). - Provides reassurance on the phone to patients and families. - Assists in finding solutions to their questions and/or recognizes the need for an in-person visit. - Coordinates in-person visit when needed/or requested. - Assists the patient and family to achieve the desired comfort levels. - Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations. - Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG). - Triage RN's who experience technical issues not caused by the company equipment or network are required to report the situation to leadership immediately. - During times of emergencies, the Triage RN may be required to report to work at a location designated by the company. - Performs other duties as assigned. Compensation Pay Range: $67,976.53 - $106,213.33 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as ongoing compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.