• Serve as the central telephonic point of contact for prospective participants, caregivers, and referral partners, building trust-based relationships from the very first conversation. • Make outbound follow-up calls to prospects who have expressed interest in learning more about Habitat Health PACE, including those from our partner organizations, such as Kaiser Permanente. • Support inbound campaigns by answering questions, surfacing underlying needs, and educating prospects about PACE services, eligibility, and how Habitat Health can support their care. • Understand the needs and requirements of prospective participants and their families, and clearly articulate Habitat Health's unique value proposition in the PACE landscape. • Apply strong phone engagement skills including rapport building, active listening, qualification questioning, addressing objections and concerns, and guiding prospects to a confident next step. • Assess preliminary PACE eligibility and guide qualifying seniors through early steps of the enrollment process, including support with the Medi-Cal application where appropriate. • Coordinate the warm handoff to on-the-ground Enrollment Specialists, Outreach Specialists, and Intake Coordinators — ensuring a seamless transition from central touchpoint to local engagement. • Perform service recovery, address prospect concerns, and de-escalate callers when needed. • Manage time effectively and prioritize tasks across a high volume of inbound and outbound activity. • Meet or exceed personal and team targets for call volume, conversion, and warm-handoff goals. • Maintain accurate record of all prospective participant communication and activity using a Customer Relationship Management (CRM) system and Contact Center system. • Maintain compliance with all CMS, DHCS, and Habitat Health policies — including TPMO recording obligations and all federal and state marketing requirements. • Other duties as assigned.

Role Description The RN, Triage provides telephonic support to patients and families. The RN, Triage will establish and maintain positive relationships with team members, patients/families, and referral resources. Schedule: - Sunday 11p – 11a - Thursday 3a – 11a - Friday 3a – 11a - Saturday 11p – 11a Qualifications - Licensure requirements for this role may vary based on state or local regulations. - Minimum of one (1) year nursing experience; hospice or hospital experience preferred. - Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system. - Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred. - Excellent critical decision making and problem-solving skills. - Excellent clinical and assessment skills. - Ability to use equipment with visual and auditory mechanisms. - Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines. - Ability to effectively handle stressful situations professionally and calmly with exceptional customer service. - Strong patient service skills. - Information seeking / probing skills. - Accurate knowledge transfer. - Listening, understanding, and responding. - Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits. - Ability to work in a cooperative team environment. - Able to exhibit a sense of urgency in daily work activities. - Skilled in computer operations; proficiency in MS Office software applications, online research, and proven data entry and navigation skills. - Available to work shifts to accommodate extended hours of operation as scheduled. - Ability to perform sedentary work with frequent interruptions. - Ability to manage the emotional stress of working with and caring for terminally ill patients and their families. - Ability to perform the essential functions and physical requirements of the job with or without reasonable accommodations. Requirements - Satisfactorily complete competency requirements for this position. Responsibilities of all employees: - Represent the Company professionally at all times through care delivered and/or services provided to all clients. - Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse. - Comply with Company policies, procedures and standard practices. - Observe the Company's health, safety and security practices. - Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. - Use resources in a fiscally responsible manner. - Promote the Company through participation in community and professional organizations. - Participate proactively in improving performance at the organizational, departmental and individual levels. - Improve own professional knowledge and skill level. - Advance electronic media skills. - Support Company research and educational activities. - Share expertise with coworkers both formally and informally. - Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: - Triages phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills. - Provides telephone advice and education for patient needs. - Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services. - Positively promotes and clearly explains benefits of Chapters Health System’s services. - Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data. - Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). - Provides reassurance on the phone to patients and families. - Assists in finding solutions to their questions and/or recognizes the need for an in-person visit. - Coordinates in-person visit when needed/or requested. - Assists the patient and family to achieve the desired comfort levels. - Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations. - Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG). - Triage RN's who experience technical issues not caused by the company equipment or network are required to report the situation to leadership immediately. - During times of emergencies, the Triage RN may be required to report to work at a location designated by the company. - Performs other duties as assigned. Compensation Pay Range: $67,976.53 - $106,213.33 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as ongoing compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.

Role Description Du telefonierst gerne, hast Freude daran Menschen zu überzeugen und möchtest flexibel in einem professionellen Remote-Projekt arbeiten? Dann könnte dieses Projekt sehr gut zu dir passen. Für ein spannendes Outbound-Sales-Projekt im Verlags- und Fachinformationsumfeld suchen wir für deutschsprachige Freelancer, die Kunden telefonisch beraten, Produkte vorstellen und Verkaufschancen aktiv nutzen. - telefonische Ansprache von Kunden und Interessenten im Outbound Sales - Vorstellung von Produkten und Dienstleistungen aus dem Verlags- und Fachinformationsumfeld - aktive Bedarfsermittlung und professionelle Gesprächsführung - Nachverfolgung von Leads und Verkaufschancen - Dokumentation von Kundenkontakten und Ergebnissen im CRM-System - Nutzung moderner Systeme, Tools und Wissensdatenbanken Qualifications - sehr gute Deutschkenntnisse (C2-Niveau) in Wort und Schrift - erste Erfahrung im telefonischen Vertrieb, Outbound Sales oder Customer Service – idealerweise im Contact-Center-Umfeld von Vorteil - ausgeprägte Kommunikationsstärke und Freude am aktiven Verkauf - Eigenmotivation, Disziplin und eine zuverlässige, selbstständige Arbeitsweise (Freelancer-Modell) - sicherer Umgang mit gängigen CRM- und Telefonie-Tools oder hohe technische Affinität - stabile Internetverbindung und ruhiger Arbeitsplatz im Homeoffice Requirements - 100 % Remote als Freelancer – du arbeitest von dort, wo du am produktivsten bist - Projektstart am 01.06.2026 - leistungsbasierte Vergütung: Bezahlung pro Produktivminute + Provision für erfolgreiche Verkäufe - strukturierte Schulung vor Projektbeginn - klare Prozesse, Systeme und Ansprechpartner - planbarer Projektumfang von ca. 25 Stunden pro Woche - eigenständige Einteilung deiner Einsatzzeiten innerhalb der Projektzeiten Important Information Die Zusammenarbeit erfolgt auf Freelancer-Basis. Klingt nach dir? Dann bewirb dich jetzt als Call Center Agent Outbound Sales (Deutsch) – Verlagswesen (m/w/d) – unkompliziert und direkt. Wir freuen uns auf dich! Sämtliche Bezeichnungen richten sich an alle Geschlechter.

Role Description The Consumer Lending Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 IKEA-RBFCU Pkwy., Live Oak, Texas 78233. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas. - Must have access to a minimum internet connection as noted by RBFCU. - Must have a reliable home internet provider to hard wire a connection (Ethernet cable provided). - Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction-free environment. - Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. As a Consumer Lending Representative, you will be the dedicated professional assisting members and prospective members who are seeking consumer loans through primarily inbound channels (phone and video chat). You’ll provide exceptional service while you process and finalize a variety of consumer loans, and you’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll have the opportunity to demonstrate your initiative and learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others, a career with RBFCU may be just for you. - Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans. - Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate. - Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU. - Process paperwork, and collect fees required to complete title work. - Inform members of loan decisions and provide information for ancillary loan products. - Maintain current working knowledge of RBFCU policies and procedures and regulatory laws. - Include appropriate people in decision-making process and make timely and informed decisions. - Accept responsibility, follow through on commitment, and react well under pressure. - Strive to meet or exceed department standards. - All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). Qualifications - High School Diploma or G.E.D. - A minimum of 9 months financial institution experience or 2 years customer service experience. - Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch). - Possess excellent organizational, time management, and interpersonal skills. - Ability and desire to work well in a team environment and develop strong working relationships with external parties. - Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.). Preferred - Bilingual (English/Spanish). Requirements - All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.