• Critically review environmental reports to assess properties environmental conditions • Develop environmental investigation and remediation work scopes with environmental consultants • Support property transaction decisions with environmental inputs • Interface with regulatory agencies, attorneys, and property stakeholders • Advise construction teams on protocols and permit-compliance requirements • Assist in developing budgetary estimates of environmental-related costs

• Critically review environmental reports to assess properties environmental conditions, regulatory compliance status and go-forward requirements, as well as gaps in site conceptual models to be addressed by additional investigation and remediation. • Develop environmental investigation and remediation work scopes with environmental consultants, manage their performance, and interpret findings. • Support property transaction decisions with inputs regarding environmental liabilities and risks, development restrictions, and construction requirements and costs. • Interface with regulatory agencies, attorneys and property sellers, buyers, investors and lenders regarding NorthPoints environmental investigations, remediation, reporting and compliance. • Advise construction teams and contractors on appropriate protocols for earthwork, managing impacted materials, site-worker safety, permit-compliance requirements and soil management plans. • Assist in developing budgetary estimates of environmental-related costs in overall redevelopment project proformas.

• Critically review environmental reports to assess properties environmental conditions, regulatory compliance status and go-forward requirements, as well as gaps in site conceptual models to be addressed by additional investigation and remediation. • Develop environmental investigation and remediation work scopes with environmental consultants, manage their performance, and interpret findings. • Support property transaction decisions with inputs regarding environmental liabilities and risks, development restrictions, and construction requirements and costs. • Interface with regulatory agencies, attorneys and property sellers, buyers, investors and lenders regarding NorthPoints environmental investigations, remediation, reporting and compliance. • Advise construction teams and contractors on appropriate protocols for earthwork, managing impacted materials, site-worker safety, permit-compliance requirements and soil management plans. • Assist in developing budgetary estimates of environmental-related costs in overall redevelopment project proformas.

• Build and maintain relationships with a portfolio of clients and ensure customers needs are the driving force behind every priority, decision, and activity • Responsible for a full and/or complex account load • Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues • Execute monthly reporting with your customer to ensure a healthy and satisfied relationship. Reporting capabilities include, KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer • Assess, prioritize, and present new feature requests received from your customers to leadership • Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for • Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency • Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer • Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio • Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer • Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more