• Serve as the single point of contact for all account-related activities, ensuring alignment between customer needs and Promethean solutions. • Develop and execute strategic account plans for assigned key customers, outlining growth opportunities, risk mitigation, and long-term relationship goals. • Maintain a clean, accurate, and up-to-date pipeline in the CRM, with clear forecast categories. • Collaborate with resellers, distributors, and system integrators to execute joint sales strategies and marketing programs. • Build and nurture senior-level relationships with decision-makers, influencers, and technical stakeholders within assigned accounts. • Understand customer goals, budget cycles, procurement processes, and technology roadmaps to position Promethean’s solutions as the preferred choice. • Act as a trusted advisor by providing market insights, funding opportunities (e.g., ESSER, corporate and state budgets), and technology best practices. • Differentiate the company’s offerings from competitors (SMART, Newline, ViewSonic, BenQ, etc.) based on value, TCO, and lifecycle advantages. • Coordinate cross-functional resources (Field engineers, professional development SME’s, product managers, marketing) to support account objectives. • Monitor industry trends, competitive activity, and funding shifts in K-12, higher education, and enterprise verticals. • Participate in trade shows, partner events, and thought-leadership activities to increase visibility and market influence.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage default, banking, vendor management or real estate industry, to join our team as a FHA Team Lead. The ideal candidate will have experience in property management, HUD denials and managing a conveyance timeline. The ideal candidate will also have the ability to provide training and process improvement suggestions to team members, and enjoy auditing processes and employee work to ensure accuracy and efficiency. A DAY IN THE LIFE: In this role, you will… - Manage conveyance timelines - Perform neglect reviews - Request extensions to the conveyance timeline - Act as the SME for asset specialists and asset coordinators - Perform process and production audits - Handle escalations and field calls to and from vendors, clients, third parties and internal departments Qualifications - High School diploma or equivalent preferred. - Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience (Preferred) - Contract Administration, Scope of Work/Service Line Agreement Compliance (Preferred) - Proven customer service/communication skills. Requirements - Management of conveyance timeline - Perform neglect reviews - Extensions requests – conveyance timeline - SME for asset specialists and asset coordinators - Final approval of conveyance condition - Provide reporting on status of properties in pipeline to management - Complete reconciliation audits - Manage and resolve client escalations - Responsible for escalated asset calls - Attend/participate in client calls as requested by Management - Oversee FHA portfolio - Identification and placement of loans in conveyance condition - Field escalated calls and emails from internal and external sources - Assist with the creation of new procedures and training processes - Making and receiving calls to and from vendors, clients, third parties and internal departments - Conduct regular audits to provide necessary and productive feedback to team members - Claims, chargebacks, non-compliance letters, review and assistance when needed - Assistance with any asset specialist and asset coordinator functions as needed - This role is NOT responsible for providing or communicating corrective action to staff - Perform all other duties as assigned. Company Description

• Lead and develop a team of five Renewal Managers focused on AMER (Americas region) accounts, providing coaching and accountability to elevate team performance and drive continuous improvement. • Establish and maintain a strong team culture by fostering collaboration, setting a high bar for excellence, and creating an environment where team members feel supported and empowered to grow. • Drive forecasting accuracy and business visibility by ensuring your team understands renewal methodologies and delivers predictable month-over-month and quarter-over-quarter forecasts within a 5% accuracy range. • Partner closely with cross-functional leaders including Sales AVPs, Regional Directors, Customer Success Managers, and Renewals Operations to align on strategy, identify renewal risks, and execute mitigation plans for at-risk accounts. • Guide your team in leveraging data and tools such as Salesforce and Gainsight to monitor customer health, adoption trends, and revenue impact, enabling data-driven decision-making and strategic account interventions. • Lead your team's engagement in forecasting calls, account reviews, and best practice sessions to share learnings, celebrate wins, and collectively drive renewal KPIs including 70%+ retention rates and strong on-time renewal performance. • Develop product knowledge and business acumen within your team, ensuring they understand GitLab's value proposition, competitive positioning, and how to navigate customer escalations and complex negotiations with confidence. • Model a customer-centric mindset and empathetic approach, demonstrating how to balance business metrics with genuine concern for customer success and long-term relationship building. • Leverage tools daily (such as Gainsight, Gong, and Claude) to generate insights and create compelling reports and presentations that tell the story of your team's performance and inform strategic decisions.

• Gerenciar carteira de clientes com foco no relacionamento com a alta liderança; • Conduzir e gerenciar o processo de vendas ao longo de todas as fases; • Buscar ativamente novas oportunidades de negócio no mercado alvo; • Relacionar-se com parceiros de negócios, fabricantes e distribuidores; • Geração de Plano de Contas, propostas comerciais, apresentações e relatórios de forecast periodicamente.