• Collaborate with multidisciplinary teams to solve problems through design. You will use design thinking and user research to help identify unmet needs or untapped opportunities—and turn them into strategic visions for clients and internal teams. • Create wireframes, user flows, sitemaps, specifications and other UX design deliverables. • Design intuitive interfaces through high-fidelity designs and prototypes. • Create and expand design systems and style guides. • Document specifications for handoff • Visual design support on client requests.

• Shape the right problems • Partner with Product, Engineering, Operations, Customer Success, and Sales to clarify the customer problem, business goal, user workflow, technical constraints, and success metrics before jumping to solutions. • Turn complex workflows into trusted product experiences • Design end-to-end workflows for healthcare operations, including intake, routing, task management, provider actions, admin review, exception handling, and decision support. • Design automation and AI users can understand • Create experiences that help users understand what the system did, why it happened, what needs review, and what action to take next. • Own quality through production • Stay close to Engineering through build and QA to ensure the shipped product matches the intended experience across states, edge cases, permissions, errors, and interaction details. • Create reusable product patterns • Contribute patterns for common workflow needs like queues, task lists, status tracking, bulk actions, review flows, alerts, audit trails, and data confidence. • Move the team forward • Use clear artifacts, prototypes, tradeoff framing, and direct communication to align stakeholders, make decisions, and keep high-impact work moving.

• Define the overarching UX vision and UI design language for our omnichannel ecosystem, ensuring a seamless transition for users moving between web, mobile, and voice/AI touchpoints. • Architect sophisticated, user-facing analytics tools. • Lead the design strategy for AI-driven features. • Oversee and evolve a scalable Design System that maintains brand integrity while supporting data-heavy components across all platforms. • Serve as the bridge between Product, Engineering, and Stakeholders, translating complex business requirements into high-level user flows and intuitive wireframes. • Direct usability testing and competitive analysis to ensure our AI and analytics implementations solve real user pain points rather than just adding "tech for tech’s sake."

• As a Senior Product Designer, you'll independently drive and elevate the UX for critical and strategic features, often across multiple product areas or complex initiatives. • Collaborate cross-functionally to proactively identify systemic problems, define visionary solutions, and deliver user-centered design strategies that drive significant, measurable business and user impact. • Mentor and guide less experienced designers. • Play a pivotal role in shaping and optimizing the end-to-end user experience within our products. • Craft intuitive and scalable user flows, design highly functional and elegant interfaces, and establish consistent design patterns across all product touchpoints. • Lead collaboration with Product Managers, Engineers, User Researchers, Content Designers, and Key Stakeholders. • Translate complex user insights and ambiguous product requirements into innovative design solutions that align with user needs and business goals.