• Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. • Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya. • Maximize opportunities by driving the customer planning process. • Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction. • Develop accurate forecasts based on short and long-term growth plans. • Maintain long-term strategic partnerships at the executive level. • Serve as the key client contact for all customers. • Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience. • Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

• Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes. • Lead daily, weekly, and monthly partner performance reviews with clear metrics, action plans, owners, timelines, and expected business impact. • Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations. • Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through. • Lead complex, cross-functional initiatives that improve member and service experience, from problem definition and stakeholder alignment through execution, change management, and post-launch measurement. • Partner closely with Disputes Experience, Complaints, Risk, Workforce Management, Quality, Compliance, Product, Finance, Procurement, and Operations Strategy to remove blockers and improve frontline execution. • Develop concise, executive-ready updates that connect frontline performance, member impact, risks, tradeoffs, and recommended next steps.

• Monitor and analyze partner program KPIs such as ARR added, NMRR, NRC, Partner Efficiency and demand generation. • Develop dashboards and reports that turn complex data into actionable insights for leadership and partners. • Design and lead action plans that directly impact partners' performance and revenue. • Orchestrate multiple internal stakeholders to ensure alignment and execution of initiatives. • Contribute to the evolution of processes, methodologies, and governance for the VAR program.

Role Description The GPO Accounts Manager is responsible for maintaining assigned Group Purchasing Organization (GPO) accounts to support effective contract execution, account service, and operational alignment. This role manages day-to-day account needs, contract administration, issue resolution, contract pull-through with sales leaders, GPO scorecard and business review efforts, and cross-functional coordination in support of GPO strategies established by you in partnership with leadership. - Build out a new framework for managing relationships with Tolmar’s GPO partners via a mixture of: - Partner scorecards - Monthly volume reviews with internal stakeholders - Relationship building between mutual customers with GPOs - Management of administrative fee spend - Drive new partnership strategies through thoughtful analysis of current contract utilization by channel. - Manage day-to-day relationships for assigned GPO accounts and serve as the primary contact for routine account support, issue resolution, and follow-up. - Maintain GPO contracts, amendments, and related documentation in partnership with internal stakeholders, ensuring timely execution and compliance with internal requirements. - Support execution of GPO account plans established by leadership by coordinating deliverables, communications, and internal alignment. - Track contract status, membership updates, administrative fees, and other account metrics; prepare reporting and summaries for leadership review. - Coordinate with Sales, Marketing, Market Access, Trade and Distribution, Government Contracts and Pricing, Legal, and other cross-functional teams to address customer requests and support pull-through activities. - Monitor account activity for compliance, operational issues, and service needs, escalating risks and opportunities as appropriate. - Support customer meetings, business reviews, and conference-related activities within approved plans and budgets. - Maintain current knowledge of GPO structures, customer priorities, and market developments relevant to assigned accounts. - Document customer interactions, follow-up items, and account developments to ensure continuity and visibility across the broader Market Access organization. - Perform various other duties as assigned. Qualifications - Analytics: Must be able to prove tenacity in finding datasets and ability to quickly synthesize datasets into insights. - Strategy: Must be comfortable working in a framework in which important decisions can be evaluated against opportunities, risks, and potential mitigating factors to risks. - Account Management: Provides responsive, consistent, and professional support to assigned accounts. - Execution Excellence: Manages details effectively, follows through on commitments, and delivers work accurately and on time. - Collaboration: Works effectively across functions to coordinate activities, solve problems, and support shared objectives. - Business Acumen: Understands GPO, market access, pricing, and distribution dynamics relevant to assigned accounts. - Strong organizational, analytical, and problem-solving skills, with attention to detail and the ability to manage multiple priorities. - Strong written and verbal communication skills, with the ability to interact effectively with internal stakeholders and external customers. - Proficiency in preparing reports, tracking account activity, and supporting business reviews and customer meetings. - Working knowledge of GPOs, healthcare distribution channels, market access, and contract processes within the pharmaceutical or healthcare industry. Requirements - Bachelor’s degree from a four-year, accredited university. - 3+ years of relevant experience in healthcare or a role requiring a combination of analytics, strategy, and customer relationship management. - Experience managing customer accounts, supporting contract administration, and coordinating across cross-functional teams in a regulated environment. Benefits - Competitive and inclusive medical, dental, and vision coverage options - Flexible Spending Accounts for medical expenses and dependent care expenses - HSA through our HDHP - CompleteCare reimburses you and your dependents for eligible health care expenses and premium expenses incurred under alternate group health coverage - Generous 401K match - currently match 100% of your contributions up to the first 6% of compensation and 50% from 7%-12%, but never greater than 9% - Tolmar-paid Life, LTD, and STD insurance coverages, as well as voluntary benefit options - Employee Assistance Plan, Legal Guidance, and Funeral Planning & Concierge Services - Adoption and family-planning benefits - Fertility and Family Forming Benefits - Generous paid time off, including: - Vacation, sick time, and holidays - Volunteer time to participate in your community - Discretionary year-end shutdown