• Ser responsável pelas jornadas end-to-end dos produtos de capitalização, incluindo descoberta e localização do produto, experiência de compra, gamificação e pós-venda; • Conduzir processos contínuos de discovery junto à squad, equilibrando objetivos de negócio, experiência do usuário, restrições técnicas e exigências regulatórias; • Gerenciar a esteira de delivery de ponta a ponta, garantindo previsibilidade, qualidade e impacto das entregas; • Atuar em conjunto com times internos e parceiros externos, gerenciando dependências técnicas e negociando prazos, escopo e prioridades; • Negociar prioridades e trade-offs com diferentes stakeholders, assegurando alinhamento estratégico e foco nos resultados; • Acompanhar métricas de funil, conversão, retenção e recorrência, utilizando dados para direcionar decisões e evolução do produto; • Garantir aderência às diretrizes de Design System, promovendo consistência e qualidade da experiência; • Atuar como ponto focal das jornadas sob sua responsabilidade, mantendo comunicação clara e estruturada com todas as áreas envolvidas; • Evoluir continuamente o produto com base em dados, feedbacks de usuários, aprendizados e mudanças regulatórias.

• Support the strategy, planning, and execution of the Veracross global payments roadmap across the US, UK, ANZ, and other markets • Conduct market research, customer discovery, and competitive analysis to inform payments product decisions • Partner with payment processors, gateways, and banking partners to evaluate capabilities, negotiate features, and manage day-to-day relationships • Collaborate with UX, engineering, compliance, and GTM teams to deliver intuitive, secure, and scalable payment experiences for schools and families • Translate business and customer needs into clear product requirements, user stories, and acceptance criteria • Help ensure compliance with PCI DSS, NACHA, card network rules, and regional payment regulations (e.g., PSD2/Strong Customer Authentication in the UK/EU, ATO/AusPayNet standards in Australia) • Analyze payment performance data — authorization rates, decline reasons, settlement timing, chargebacks, and fees — to identify opportunities for improvement • Support GTM, customer success, and support teams with training, documentation, and enablement on payments features • Track KPIs, report on product performance, and adapt the roadmap based on measurable impact

• End-to-end admissions flow. Inquiry, application, review and decisioning, enrollment contracts, and re-enrollment through financial aid decisions— owned as a single connected journey, not a set of disconnected forms. • Integrations and handoffs. Clean connections between admissions, enrollment, financial aid, billing, and the student record — so a family is one family, not five. • Discovery and roadmap. Spend time with admissions directors, business managers, and enrollment teams to understand the work, define the problems worth solving, and ship in priority order. • Metrics that matter. Funnel conversion, application completion, time-to-decision, financial aid turnaround, re-enrollment yield — and the operational metrics that tell us our product is actually saving schools time. • Cross-functional partnership. Day-to-day work with engineering and design on your squad, plus close partnership with customer success, support, implementation, sales, and marketing.

• Manage insurance product offerings for each market and customer need • Provide strategic guidance to functional team(s) • Translate strategy into execution — supporting the design, implementation, optimization, and governance of the hearing benefit across its full lifecycle • Operate with a high degree of autonomy, leading complex bodies of work and influencing cross-functional teams • Serve as a recognized subject-matter expert • Collaborate with product development, operations, technology, compliance, finance, analytics, and external vendors to ensure benefit solutions are compliant, operationally sound, scalable, and continuously improving.