• Research and identify potential business content creators who align with HubSpot’s brand, audiences, and marketing goals. • Build and maintain creator shortlists for YouTube collaborations and future creator initiatives • Support and progressively own creator integrations end-to-end, from sourcing to creative briefing to performance reporting • Analyze and help calculate the value and impact of creator collaborations. • By the end of this co-op, you'll independently manage a portfolio of creator integrations from brief to delivery.

• Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. • Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya. • Maximize opportunities by driving the customer planning process. • Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction. • Develop accurate forecasts based on short and long-term growth plans. • Maintain long-term strategic partnerships at the executive level. • Serve as the key client contact for all customers. • Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience. • Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

• Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes. • Lead daily, weekly, and monthly partner performance reviews with clear metrics, action plans, owners, timelines, and expected business impact. • Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations. • Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through. • Lead complex, cross-functional initiatives that improve member and service experience, from problem definition and stakeholder alignment through execution, change management, and post-launch measurement. • Partner closely with Disputes Experience, Complaints, Risk, Workforce Management, Quality, Compliance, Product, Finance, Procurement, and Operations Strategy to remove blockers and improve frontline execution. • Develop concise, executive-ready updates that connect frontline performance, member impact, risks, tradeoffs, and recommended next steps.

• Monitor and analyze partner program KPIs such as ARR added, NMRR, NRC, Partner Efficiency and demand generation. • Develop dashboards and reports that turn complex data into actionable insights for leadership and partners. • Design and lead action plans that directly impact partners' performance and revenue. • Orchestrate multiple internal stakeholders to ensure alignment and execution of initiatives. • Contribute to the evolution of processes, methodologies, and governance for the VAR program.