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The intelligent heart of customer experience.
Staff Frontend Software Engineer – AI Copilot
Location
Portugal
Posted
11 days ago
Salary
0
Seniority
Lead
Job Description
Staff Frontend Software Engineer – AI Copilot
Zendesk
• Own and deliver end-to-end frontend features — from technical design through implementation, testing, release, and iteration. • Provide technical leadership across multiple teams, setting architectural direction and raising the bar for engineering quality and delivery practices. • Build polished, performant, and accessible user interfaces that surface AI-powered capabilities to customer service agents and administrators. • Work closely with Product Management and Design to turn product requirements into well-scoped, high-quality user experiences. • Collaborate with ML Engineers and backend engineers to integrate AI-powered features seamlessly into the frontend. • Contribute to technical design discussions and architecture decisions within your team, with growing influence across teams. • Improve the performance, reliability, and maintainability of the frontend systems you work on — proactively identifying and addressing technical debt. • Contribute to our design system adoption and component library, ensuring consistency across the product. • Mentor more junior engineers through code review, pairing, and knowledge sharing.
Job Requirements
- 10+ years of experience in software engineering, with a strong focus on frontend development.
- Fluent in TypeScript and React; working proficiency in Ruby (Rails) is a plus.
- Solid experience with modern frontend architecture: component-based design, state management, and responsive, accessible interfaces.
- Strong understanding of web fundamentals: browser APIs, performance, accessibility, and cross-browser compatibility.
- Experience with frontend testing: unit and integration testing with Jest, React Testing Library, or equivalent.
- A track record of owning features end-to-end and delivering them to production with high quality.
- Ability to work with uncertainty and the flexibility to pivot with changing priorities.
- Strong collaboration skills — you work effectively with designers, backend engineers, and product managers.
Benefits
- Flexible work arrangements
- Professional development opportunities
- Health insurance
- Retirement plans
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