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CVS Health

Bringing our heart to every moment of your health.

Call Center Pharmacy Technician – Level 1

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteJuniorTeam 10,001+Since 1963H1B No SponsorCompany SiteLinkedIn

Location

Illinois + 1 moreAll locations: Illinois | North Carolina

Posted

9 days ago

Salary

$17 - $31 / hour

Seniority

Junior

High School1 yr expEnglishSpanish

Job Description

Call Center Pharmacy Technician – Level 1

CVS Health

• Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated • Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy. • Make outbound calls to pharmacies on behalf of the patient when needed • Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound • Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills • Utilize electronic medical record platform to send requests and updates to field care teams • Document clear and precise information into applicable electronic platforms • Capture and document all patient requests prior to ending the call • Monitor the CareReq queue to ensure the completion of any open requisitions • Arrange transportation for center visits • Schedule off-cadence or requested patient appointments • Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns • Execute prescription requests according to up-to-date process standards and policies • Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected • Meet and exceed departmental metrics; stay informed of changes and updates to department metrics • Responsible for maintaining licensure and certification • Complete all Continuing Education expectations • Other duties as assigned

Job Requirements

  • Minimum 1 year of retail pharmacy experience required
  • Active Pharmacy Technician License in the state of residence
  • Certified Pharmacy Technician (CPhT) certification required
  • High school diploma or equivalent required
  • Bilingual Spanish preferred, medical Spanish a plus
  • Strong working knowledge of MS Office and Google Suite preferred
  • Ability to execute daily responsibilities with minimal supervision
  • Demonstrated ability to deliver high-quality customer service
  • Deliver confident and professional service to Oak Street Health patients and internal partners
  • US work authorization

Benefits

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • other resources, based on eligibility

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