Role Description As a Processor at Splitero, you will support homeowners who have applied for our Home Equity Investment (HEI), a modern alternative to traditional financing with no income requirements or monthly payments, by preparing files for underwriter review. In this fast-paced, performance-driven role, you’ll take ownership of your pipeline and consistently work to meet and exceed production targets. This position blends traditional processing with elements of underwriting and sales, requiring a proactive, detail-oriented, tech-savvy professional with title curative knowledge who can multitask effectively while delivering a stellar experience to the homeowners you help. - Reviewing applications and supporting documentation to ensure completeness and accuracy - Proactively communicating with homeowners, teammates, and third-party vendors to discuss file-related items, set expectations, and obtain missing or incomplete documentation - Ordering and reviewing information from various third-party vendors, including title reports, valuations, and credit reports - Thoroughly processing and preparing files for underwriter review, ensuring each submission is clean, complete, and accurate - Proactively driving UW-conditioned items forward through to closing in compliance with Splitero guidelines, policies, and procedures - Working cross-functionally with team members to deliver a seamless homeowner experience from file submission through closing - Managing and prioritizing a pipeline of homeowners in various stages of the approval and funding process - Meeting or exceeding established production goals, Key Performance Metrics, and standards Qualifications - 3+ years of experience in loan processing - Familiarity with home equity investments is a plus - Experience using a robust CRM such as Salesforce - Experience working with mortgage and real estate third-party vendors including title, valuation, and credit - Experience working in a service-oriented role with high-volume customer contact - Strong verbal and written customer service skills - Communication skills that go beyond the basics, including active listening and the ability to convey complex information clearly - Strong ability to independently problem solve, prioritize, and manage your workload to meet deadlines - A team-first mentality with a genuine enthusiasm for fast-paced environments Benefits - Comprehensive healthcare plans for you and your family, eligible from the first day - Flexible PTO and a generous parental leave policy - Monthly cell and internet stipend - Access to any WeWork location Company Description Millions of homeowners in today’s economy are sitting on substantial home equity that they are unable to access due to rising interest rates and strict qualification requirements of traditional lenders. Splitero was created to help those homeowners access their home equity without making monthly payments like traditional financing options. - We foster a culture of transparency, innovation, and inclusivity - We believe in celebrating our successes and helping each other grow as a team and as individuals - We are committed to inclusion and providing reasonable accommodations for individuals with disabilities

Role Description Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. These roles are challenging, demanding attention to detail and a strong client focus, a keen sense of risk and an awareness of the regulations. At mthree, we can provide you with the professional training to embark on your career within banking and open doors to world leading financial institutions. - Trade Support (Securities, Treasury, Transaction Management) - Risk, Regulation and Compliance (Credit Risk, Market Risk, Controls, Reporting) - Client Lifecycle Management (KYC/AML, CDD, Risk Assessment) - Regulatory Transformation (Business Analysis, Project Management, Client Outreach) - Data (Governance, Management, Remediation, Analysis) How the Alumni program works: - Apply via this job advert. - Complete our assessment process. - Get trained remotely. You’ll learn everything you need to start your career in banking services. Learning from experts from mthree who have decades of experience, you'll be taught the technical and soft skills that organizations really need. Training is completely free and there are no hidden costs or catches. - Join a mthree client for 12-24 months while receiving support and salary increases every 12 months. - The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: - Knowledge of financial markets, trading and financial regulations. - The inner workings of investment banks, from sales to back office processes. - The full trade lifecycle; risk; regulation and compliance. - Business analysis, data analytics and project skills. - How to recognize and combat the exploitation of financial services companies as a vehicle for specific types of financial crime. Qualifications - Bachelor’s degree in Finance, Economics or other related field of study - 1 to 3 years of experience in KYC/Quality Control, Due Diligence, Client Onboarding, Compliance or a similar field - Understanding of relevant AML/KYC documentation requirements, bank policies, and regulatory requirements - Knowledge of requirement applicable to KYC, including The USA PATRIOT ACT, OFAC, and FinCEN regulations - Have a control mindset, detailed orientated, and a desire to take ownership of objectives and drive results - Proficient in MS Office (Word, Excel, PowerPoint) - VBA and PowerBI a strong plus. - Knowledge of the English is required. French and Spanish are a plus. Benefits - In-depth interactive training in small classes with graduates like you, created and delivered by industry experts. - A generous graduate salary with pay rises every 12 months to reflect your progress. - A flexible benefit package. - Ongoing training, support and social events throughout your placement. - An opportunity to kickstart your career and gain valuable experience in an attractive and exciting industry.

• Act as a trusted advisor to the SVP of Global Operations and Service, providing strategic counsel and operational support on critical business decisions and goals. • Manage the Global Operations and Service SVP’s office, including prioritizing operational topics, preparing briefing materials, and coordinating high-level meetings. • Manage weekly GO&S leadership staff meetings including, but not limited to, setting the agenda, providing insights and analysis to inform strategic conversations and tracking follow through to increase accountability • Support key strategic initiatives including board materials, investor presentations, town hall presentations, leadership meetings, and annual planning • Work cross-functionally with departmental leaders and stakeholders to kick-off, actionize, and provide support across key company initiatives • Oversee our goal-setting process, working with our management team to set, align and track company goals • Drive and lead critical strategic operational projects to deliver results

Role Description We are seeking a Contact Center Operations & Optimization Consultant to lead the next phase of transformation by defining and driving the operational strategy that converts our contact center investment into measurable business outcomes. This is a strategic, business-facing role rather than a technical implementation position. You will not be responsible for platform configuration. Instead, you will: - Assess current operations - Define the future-state operating model - Build a roadmap of process, workforce, and capability improvements - Own the operational vision, business case development, stakeholder alignment, and adoption strategy The ideal candidate is an experienced contact center operations leader with strong knowledge of modern CCaaS platforms - particularly Genesys Cloud - and a proven ability to translate platform capabilities into operational strategy, measurable value, and executive-level recommendations. - Lead a comprehensive operational assessment across people, processes, performance management, and customer experience, independent of the current platform configuration. - Define the future-state contact center operating model, including workforce deployment, routing strategy, customer engagement, and performance management across 12-, 24-, and 36-month horizons. - Develop a prioritized optimization roadmap with clear business cases, expected outcomes, implementation priorities, and ROI metrics. - Identify operational and customer experience improvement opportunities leveraging Genesys Cloud capabilities, including: - AI and self-service solutions - Intelligent routing - Workforce engagement management - Analytics and reporting - Omnichannel customer engagement - Translate business opportunities into clear operational and business requirements for technical delivery teams. - Establish KPI frameworks, governance models, and performance management processes, including ownership, reporting cadence, and operational review structures. - Partner with operations leadership, supervisors, and frontline teams to redesign workflows, remove operational friction, and embed continuous improvement practices. - Lead change management and user adoption initiatives, including communication planning, training strategy, leadership coaching, and operational enablement. - Coach contact center leadership teams on best practices in workforce management, quality assurance, coaching, operational governance, and customer experience optimization. - Serve as a trusted advisor to executive stakeholders by providing regular updates on progress, risks, priorities, and business outcomes. Qualifications - 10+ years of progressive experience in contact center operations, including senior leadership, operational strategy, or transformation roles. - Deep expertise in contact center operating models, including: - Routing strategies - Workforce management - Self-service and channel strategy - Quality assurance and coaching - Customer journey design - Performance management - Operational governance - Strong working knowledge of Contact Center solutions capabilities sufficient to identify business opportunities, define requirements, and collaborate effectively with technical teams. Hands-on platform configuration experience is not required. - Proven ability to translate business strategy into operational transformation and measurable business outcomes. - Strong analytical, problem-solving, and storytelling skills with the ability to synthesize data into actionable executive recommendations. - Demonstrated success leading operational transformation and process improvement initiatives, delivering measurable improvements in efficiency, customer experience, employee experience, or cost optimization. - Excellent stakeholder management and executive communication skills. - Experience leading change management and organizational adoption initiatives. - Familiarity with continuous improvement methodologies such as Lean, Six Sigma, Kaizen, or equivalent frameworks. Requirements - Professional working proficiency in Spanish, including the ability to facilitate workshops, interview stakeholders, and prepare documentation. - Experience leading post-migration optimization initiatives following like-for-like CCaaS implementations. - Exposure to multiple CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, or Amazon Connect. - Experience building or maturing workforce management, quality management, or performance management practices. - Familiarity with conversational AI, self-service automation, and customer journey orchestration strategies. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.