Vice President – Technical Services
Location
United States
Posted
9 days ago
Salary
0
Seniority
Lead
Job Description
Vice President – Technical Services
Black Duck
• Define and own the operating model for the unified Technical Services organization. • Lead all phases of the customer technical journey: onboarding, implementation, adoption, value realization, and continuous advisory services. • Build and execute a scalable, repeatable delivery methodology across customer segments (SMB, Commercial, Enterprise, Strategic/Federal). • Establish clear role boundaries, handoff protocols, and engagement models between Technical Services, Customer Success, and Support. • Champion a "get the job done for our customers" mindset across the entire organization. • Ensure rapid, high-quality technical onboarding that accelerates time-to-value and drives long-term product adoption. • Oversee project management, regional services management, and program services functions responsible for implementation of Black Duck's AppSec platform. • Drive engineering-led delivery standards, solution architecture guidance, and integration best practices across CI/CD pipelines, cloud platforms, and developer tooling. • Lead the Technical Account Manager (TAM) function responsible for sustained product adoption, health management, and renewal readiness across the customer base. • Own adoption frameworks that translate product deployment into measurable business outcomes and security posture improvements. • Establish a rigorous, outcome-based services model that connects technical delivery to customer-defined business objectives.
Job Requirements
- 12+ years in professional services, technical services, or customer delivery, with at least 5 years in a senior leadership role (Director or above) managing global teams.
- Demonstrated success building or transforming a technical services or professional services organization — including integration of previously separate delivery and advisory functions.
- Meaningful experience in Application Security, Cybersecurity, DevSecOps, or enterprise SaaS — with a working understanding of AppSec tooling (SCA, SAST, DAST, vulnerability management) and developer ecosystems (CI/CD, cloud platforms, API integration).
- Proven track record of owning a services P&L, including revenue and margin accountability, services packaging, and attach-rate growth.
- Experience leading Technical Account Management or post-sale technical advisory functions at scale, with a clear philosophy on how technical engagement drives retention and expansion.
- Strong executive presence with the ability to engage confidently with C-level stakeholders, present to boards and investors, and represent the company at customer and industry forums.
- Data-driven leadership style: comfortable defining metrics frameworks, operating cadences, and performance dashboards for a complex, multi-functional team.
Benefits
- Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity.
- Provide SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior.
- This is a high-impact, newly created VP role chartered to lead that transformation.
- Own the full post-sale technical journey: from onboarding and implementation through adoption, value realization, and ongoing advisory engagement.
- Hold direct accountability for services monetization and margin contribution — making this both a customer-facing and a commercially driven role.
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