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Bringing our heart to every moment of your health.
Senior Analyst, Process
Location
Illinois
Posted
8 days ago
Salary
$47.0K - $112.2K / year
Seniority
Senior
Job Description
Senior Analyst, Process
CVS Health
• Act as the Subject Matter Expert (SME) for Service Operation’s Call Analytics platform • Analyze call transcripts, sentiment data, and trend reports, and established KPI’s to identify specific process gaps, compliance risks, and operational inefficiencies • Lead and coordinate more complex, cross-functional analysis and project work • Develop and maintain reports for leadership; respond to ad hoc data requests • Maintain the analytics knowledgebase; provide continuous recommendations for updating process steps • Translate complex call data into actionable process improvement roadmaps • Investigate and resolve data discrepancies between the call analytics software and other reporting tools • Manage platform access, license rosters, and vendor relationship
Job Requirements
- 3 to 5+ years of experience in data analysis, reporting, or business intelligence roles
- Demonstrated proficiency with reporting tools
- Preferred experience leveraging generative AI tools to accelerate data analysis, automate documentation, or streamline process mapping
- Experience working with cross-functional teams and senior leadership
- Solid background in project management
- Strong communication and stakeholder engagement skills
- Analytical and strategic thinker who is intellectually curious
- Strong written and verbal communication skills
- Self-starter, able to drive initiatives with multiple stakeholders from beginning to end
- Demonstrated attention to detail and experience leveraging problem solving
- Quick learner comfortable with a high level of ambiguity
- Strong accountability and discipline against timelines and deliverables
- Interest, experience, and/or passion for healthcare and value-based care
- US work authorization
Benefits
- Health insurance
- 401(k) matching with immediate vesting
- Paid time off
- Sick time
- Wellness programs
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