Role Description As a Customer Support Specialist, you’ll be responsible for responding to Simplesat customers and delivering a consultative and FUN support experience. The role requires creative problem-solving and a thorough knowledge of how Simplesat works in different helpdesk and messaging systems. - Provide chat, email, and video-call screen share support to our users - Assist customers with troubleshooting and implementation - Work closely with the product team to stay knowledgeable about the product, and provide feedback about what our customers need - Help build our growing knowledge base Qualifications - A great troubleshooter - Ability to solve problems logically and methodically to find the best resolution and document the results - An effective English-speaking communicator - English fluency is a must to ensure effective communication. We want people who can communicate and connect with other people naturally - Responsive - Cut down on frustrating waiting time and provide value up-front and be transparent - Good at digesting technical information and making it simple - Our goal is to make complex solutions seem simple and easy to understand - Someone who loves helping others - Your goal is not to close as many tickets as possible, it’s to help other human beings - Weird - Because normal is boring Requirements - Available to work on day-shift and night-shift depending on demand - Day shift is 1pm - 10pm (Philippines time) - Night shift is 9pm - 6am (Philippines time) - English fluency, fluent in technical jargon - Either: A university degree related to information technology OR at least 3 years of experience in a technical support role - Experience with customer support systems (Zendesk, Salesforce, Intercom, Freshdesk, etc.) - Technical troubleshooting experience Benefits - Competitive salary - Flexibility in work set-up - Comprehensive health insurance and a self-improvement fund to support your growth - Work with a friendly, quirky team of geeks

Role Description We are growing and are seeking qualified individuals who enjoy assisting their clientele and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for candidates who are highly organized, attentive to detail, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also strongly recommended) - Must be a minimum of 18 years old Benefits - Fully remote setting - Flexible scheduling - Ongoing training and professional development - Collaborative team culture Company Description

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the RoleBrainPOP is seeking a Head of Customer Experience & Engagement to design and lead the company’s end-to-end educator experience strategy. This leader will build the systems, programs, and cross-functional alignment that ensure every educator, from first interaction to power user, can successfully integrate BrainPOP into their classroom and realize its full value. This is not a traditional customer success or support role. On Day 1, this leader drives BrainPOP's Activation & Utilization, Customer & Implementation, Customer Support, and Community Engagement teams, uniting them as one proactive, strategic engine that drives activation, rostering adoption, meaningful classroom integration, and educator advocacy. Customer Support serves as the fastest line of response to educators and as strategic load relief for Customer Success. Working in close partnership with the Head of Implementation Strategy, who defines BrainPOP's evidence-based implementation models, this role builds the systems, programs, and cross-functional alignment that bring those models to life for every educator. You will operate at the intersection of Product, Marketing, Sales, Customer Success, Professional Development, and Community, creating a connected experience that drives adoption, engagement, retention, and advocacy. At its core, this role exists to ensure BrainPOP doesn’t just deliver content, it delivers confidence, impact, and momentum for every educator. What You’ll Do1. Educator Journey & Experience DesignFrom First Click to Classroom Confidence Design and continuously improve the end-to-end educator journey, ensuring teachers, instructional coaches, and administrators know what to do next, and feel confident doing it. - Define and operationalize role-based educator journeys (Teacher, Admin, Coach) across the full lifecycle. - Design and accelerate “first win” moments to drive early classroom success and adoption. - Identify and eliminate friction across onboarding and key lifecycle touchpoints (product, PD, and communication). - Lead the strategy to dramatically expand school rostering and integration adoption, eliminating one of the largest technical friction points between purchase and activation. 2. Enablement & Adoption SystemsTurning Content into Instruction Build scalable systems that help educators translate BrainPOP into real classroom instruction, not just logins or clicks. - Partner with the Head of Implementation Strategy to operationalize and scale BrainPOP's implementation models, translating defined best practices into the playbooks, in-product guidance, and educator-facing programs that bring them to life across diverse classrooms. - Design and deliver scalable professional learning experiences (live and on-demand) that reinforce implementation fidelity and accelerate classroom confidence. - Build differentiated engagement for educators at every point in their BrainPOP journey, with the right resources at the right time for new teachers, growing users, and experienced champions. 3. Community, Advocacy & InfluencePeer-Led Growth Engine Build the most engaged and influential educator community in K-8 EdTech. BrainPOP starts with a rare advantage in deep, authentic teacher affinity, and this role exists to turn that advantage into a peer-led growth engine that drives adoption, advocacy, and influence at scale. - Evolve and grow the Certified BrainPOP Educator (CBE) program as the flagship vehicle for educator community, with a clear progression from new educator to active member to ambassador to community leader. - Design and activate teacher-to-teacher learning ecosystems (events, showcases, communities of practice) that drive peer-led adoption and classroom integration. - Capture and amplify authentic educator stories, classroom artifacts, and best practices in close partnership with Marketing. - Identify educators well-positioned for research and efficacy studies, building a pipeline of classrooms ready to participate in BrainPOP's evidence base. - 4. Customer Intelligence & Learning InsightsWhat’s Actually Working in Classrooms Establish a system to capture and translate real educator usage, feedback, and engagement into strategic insight. - Build and scale Voice of Educator (VoE) systems across qualitative and quantitative insights, with structured feedback loops into Product, Content, and Implementation. - Identify early signals of engagement, risk, and retention across the lifecycle. - Translate educator usage and feedback into product, content, and strategic decisions in partnership with leadership. 5. Experience Governance & Cross-Functional AlignmentOne Simple, Clear, and Connected Experience Ensure every team touching the customer delivers a consistent, coordinated experience. - Define lifecycle ownership and cross-functional roles across the educator journey. - Align Marketing, Product, C&I, and Community around shared experience metrics and outcomes. - Establish governance frameworks to eliminate fragmentation and ensure a consistent, connected experience. - Partner closely with Customer Success leadership to align activation, engagement, and retention playbooks, with Customer Support absorbing transactional load so CSMs can focus on high-value district and renewal work. - Partner closely with the Head of Implementation Strategy and the Product organization on implementation models, product roadmap, and educator experience 6. Team Leadership & DevelopmentBuilding the Team Behind the Experience Engine Build and lead a high-performing team responsible for delivering a cohesive, scalable educator experience across the full lifecycle. - Lead BrainPOP's Activation & Utilization, Customer & Implementation, Customer Support, and Community Engagement teams, evolving the structure and operating model so they deliver as one integrated experience function. - Hire, develop, and lead a high-performing, multidisciplinary team. - Set clear goals and performance metrics while fostering a culture of ownership, collaboration, and leadership development. - Lead an AI-native function. Embed AI throughout how the team operates, from scaling personalized educator experiences, to analyzing Voice of Educator data at depth, to automating routine work so the team's energy goes to the highest-leverage strategic activities. You Are - A systems thinker. You see how journeys, content, community, and communication connect before deciding what to build. - Convinced it’s never just a product problem. You instinctively look for the experience gaps that shape adoption and engagement. - Deeply empathetic to educators. You understand the realities of classrooms and design with their time, constraints, and impact in mind. - A translator of complexity into clarity. Whether it’s a lifecycle, a message, or a strategy, you make it simple, actionable, and usable. - Both a builder and a scaler. You can go from 0→1, but you also know how to create systems that operate without constant oversight. - A leader through influence as much as authority. You align teams, build trust, and move work forward across functions. - Data-informed, but not data-limited. You use insights to guide decisions, and you also trust patterns, intuition, and experience. - A believer that community is more than a channel. You see it as a strategic layer that drives learning, trust, and growth. - Always designing for momentum. You’re thinking about what helps a customer take the next step, not just the current one. - Energized by building something new. Ambiguity doesn’t slow you down, it sharpens your thinking. - Intentional about people development. You create environments where teams grow, lead, and take ownership. - AI-native in how you lead. You see AI as a force multiplier for understanding educators, personalizing experiences at scale, and freeing your team to focus on the work that matters most. How You'll Be MeasuredSuccess in this role will be defined by the educator experience we create and the business outcomes it drives, including: - Percentage of schools activated by the end of the 2026–27 academic year (August 1, 2026 to July 31, 2027). - Significant year-over-year growth in schools with active rostering and integration, removing the largest technical friction between purchase and classroom use. - A modernized, growing Certified BrainPOP Educator (CBE) program, with significant growth in active educator participation as the leading indicator of community health. - The most engaged and influential educator community in K-8 EdTech, measured by ambassador participation, peer-led events, educator-generated content, and community-sourced advocacy. - Faster time-to-first-win for new educators and stronger early adoption signals. - Increased meaningful classroom usage, depth and frequency of use, not just logins or access. - A more connected experience across every educator touchpoint, with reduced surprise non-renewals and stronger renewal readiness. On Your Resume - Significant K-12 EdTech industry experience is required - 10–15+ years of experience across customer experience, customer marketing, community, or customer lifecycle strategy and operations. - Proven success designing strategy & systems that drive adoption, engagement, and retention at scale. - Experience working cross-functionally across Product, Marketing, and Customer teams to design end-to-end customer journeys. - Strong understanding of educator workflows, classroom dynamics, or EdTech environments (preferred). - Demonstrated ability to translate customer insight into strategic action. - Senior leadership presence with the ability to influence across all levels of the organization. - Direct experience evolving a customer-facing organization (success, support, activation, or community) into a more proactive, strategic function. - Proven track record of building and growing Educator community at scale to drive measurable impact on customer retention - Hands-on experience activating teacher-powered ecosystems - including ambassador programs, peer to peer learning communities and educator story amplification. Location:The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states. States not listed below may be considered based on factors including the needs of the specific role. - Arizona - California - Connecticut - Florida - Georgia - Illinois - Massachusetts - Minnesota - Missouri - New Jersey - New York - North Carolina - Ohio - Oregon - Pennsylvania - South Carolina - Tennessee - Texas - Washington #LI-DNI We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate. USA Pay Scale $170,000—$200,000 USD Life at BrainPOPAt BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).

About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. What You'll Do: - Run the post-sales operating rhythm: OKR and goal planning, weekly priorities, quarterly planning, business reviews, and leadership follow-through across onboarding, scaled CS, mid-market CS, enterprise CS, renewals, technical support, and CS operations - Drive cross-functional programs from idea to adoption: partner with CS, Product, Engineering, RevOps, Finance, and Sales on initiatives tied to onboarding, retention, renewal execution, expansion readiness, and customer experience - Turn signals into action: work with CS Ops to convert health, renewal, and adoption signals into programs, manager routines, field motions, and team workflows - Build AI into core CS workflows: create agents, templates, lightweight tools, and workflow improvements that reduce manual work across meeting prep, account handoffs, risk reviews, customer follow-up, internal reporting, and process QA - Operationalize playbooks that stick: partner with CS Ops and team leads on process design, then own rollout, training, adoption tracking, and continuous improvement - Own executive program visibility: maintain clear milestones, owners, blockers, decisions, risks, and updates for the VP of Customer Success and senior cross-functional partners - Remove operational drag: find the recurring work slowing the team down, then simplify it, automate it, or turn it into a clear process What We're Looking For: - 6-8+ years in technical program management, business operations, customer operations, strategy and operations, or a similar operator role with direct ownership of complex cross-functional programs - Experience running operational programs across senior stakeholders in Product, Engineering, GTM, Finance, or executive operations - Experience owning OKR, goal-planning, or operating cadence for a team or function, with a track record of making planning translate into execution - Hands-on AI fluency. You use AI tools daily, have built agentic workflows or lightweight internal tools, and know how to turn manual processes into systems that save teams real time - Strong operator judgment. You can take an ambiguous problem, identify the real decision, sequence the work, and keep the right people moving - Influence without authority. You bring teams along, drive adoption, and make new processes stick across people who do not report to you - Clear executive communication: crisp docs, tight updates, clean decision logs, and the ability to tell leadership what is happening, why it matters, and what needs to happen next Preferred Qualifications: - Experience in BizOps, Strategy and Operations, technical program management, executive operations, or another operating role where breadth and ownership mattered - Experience in high-growth SaaS, especially a consumption-based or usage-based business where adoption depth drives revenue - Background supporting Customer Success, Support, Onboarding, Renewals, or post-sales operations - Background in legal technology, AI products, or professional services SaaS - Experience building internal AI tools, agents, automations, or operating systems for a team - Comfort operating close to an executive without waiting for detailed instructions Benefits 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter Benefits* 🧑‍💻 Autonomous Work Environment 🖥️ Workplace Setup Reimbursement 🏠 Telecomm Stipend 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office Perks* *In office employees only Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.