Role Description We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using TeamViewer’s Digital Employee Experience (DEX) solution. - Act as the strategic technical advisor to IT, End User Management, and Digital Workplace teams. - Drive platform adoption, optimize solution performance, and help customers realize measurable business outcomes. - Essential to long-term customer retention and growth, ensuring technology delivers sustained value across large-scale environments. Responsibilities - Lead Technical Strategy and Solution Architecture: - Serve as the primary technical advisor and consultant for enterprise accounts. - Provide architectural guidance, implementation support, and assistance with testing. - Design and document scalable deployments aligned with industry best practices. - Integrate with tools like Intune, SCCM, ServiceNow, and Entra AD. - Identify areas of further system integration (API etc.) and assist with configuration. - Drive Adoption and Technical Enablement: - Build, document, and execute tailored technical onboarding and adoption plans. - Enable customers on advanced DEX platform capabilities. - Coach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence. - Proactively Optimize Performance & Troubleshoot: - Monitor and report on platform usage patterns and performance. - Provide validation and health check reports for existing customer environments. - Lead technical troubleshooting efforts and coordinate resolution of escalated issues. - Translate customer goals into measurable platform outcomes. - Lead and provide data-driven business reviews to showcase value realization. - Support Expansion and Growth Opportunities: - Identify opportunities for feature expansion or additional module adoption. - Collaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth. - Technical Expertise: - Become an expert in the TeamViewer product suite. - Strong knowledge of EUC, DEX, and endpoint technologies. - Familiarity with ITSM platforms and identity providers. - Scripting/automation experience and working knowledge of REST APIs. - Proven ability to communicate effectively with both technical and non-technical stakeholders. - Skilled at driving adoption plans and resolving technical challenges. - Strong troubleshooting, prioritization, and cross-functional coordination skills. Qualifications - Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience). - 5+ years in a customer-facing technical role supporting enterprise on-premise and SaaS deployments. - Experience with ServiceNow, ServiceNow integrations, and API integrations. - Relevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus. - Experience with large-scale environments (10,000+ endpoints) is highly desirable. Benefits - Work location is Remote, USA. - Competitive compensation including stock-based options. - Flexible PTO and paid holidays. - 401(k) with employer matching. - Comprehensive health insurance package including 100% employer-paid medical coverage. - Up to 12 weeks of parental leave. - Basic life insurance, short-term & long-term disability, 100% employer-paid. - Quarterly team-building events, leadership luncheons, and companywide “All Hands” meetings. - Open door policy and casual dress code. Company Description TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving, and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. - We believe that our diverse teams and strong company culture are key to the success of our products and technologies. - Hundreds of millions of users around the world and around 645,000 customers across all industries rely on us. - With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table. - We foster a dynamic work environment where new ideas thrive.

• Own post sales relationship as the main point of contact and technical advisor • Strategize with AEs on upsells, renewals and expansions • Relationship building and executive alignment with our Champions • Conducting Quarterly Business Reviews with strategic customers • Build measurable customer success plans • Lead technical onboarding for new enterprise customers, from initial setup through full integration • Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling • Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value • Investigate and resolve integration, configuration, and compatibility issues • Respond to customer issues in dedicated Slack channels • Use logs and telemetry to identify root causes and document fixes • Escalate to Engineering when needed and follow through to resolution • Run discovery conversations to understand customer goals and use cases • Translate complex product capabilities into practical, developer-friendly guidance • Conduct architecture reviews and security posture assessments • Deliver workshops, office hours, and deep-dives that drive adoption • Bring technical feedback and field intelligence back to Product and Engineering • Surface patterns that inform roadmap priorities • Contribute documentation and internal tooling to scale the Technical Success practice

• In this role, you are the technical partner our customers rely on. This is a post sales role. You'll guide them through their adoption of OnePlan by digging into their business needs, translating those needs into real configurations, and building solutions across OnePlan and the Microsoft ecosystem. • Business Centric Solutions - You discover what customers are trying to achieve, then design structured, scalable solutions in OnePlan, Power BI, Power Apps, and Power Automate that directly support those goals. • Hands On Engagement - You build and configure solutions across OnePlan and the Power Platform. This includes creating workflows in Power Automate, building interfaces or components in Power Apps, and developing or modifying Power BI reports to support data driven decisions. • Customer Advisor and Technical Ally - You support customers with both guidance and hands on configuration. Clients look to you for technical clarity, direction, and a deeper understanding of how to use OnePlan and the Microsoft tools that support it. • Barrier Removal - You identify technical or adoption roadblocks and clear them quickly so customers can keep moving without friction. • Effective Communication - You translate complex technical ideas into clear explanations that help customers feel confident and informed. • Project Management and Collaboration - You manage multiple customer engagements at once, work closely with product and delivery teams, and occasionally join onsite sessions to strengthen relationships and drive adoption.

• Act as the primary point of contact for assigned accounts, building strong, long-term partnerships. • Understand client objectives and ensure they maximise value from our data solutions. • Conduct regular reviews to drive satisfaction and alignment. • Drive growth through upselling, cross-selling, and expansion opportunities. • Proactively manage renewals to ensure high retention. • Develop and execute strategic account plans in collaboration with Sales and Marketing. • Oversee technical onboarding and data setup. • Partner with technical teams to ensure successful implementation. • Translate client needs into tailored reporting and solutions. • Own and resolve client issues, coordinating with internal teams as needed. • Maintain clear documentation and follow-up on action plans. • Monitor account health and data usage to identify optimisation opportunities. • Provide performance insights and KPI reporting. • Support renewals, contract updates, and commercial negotiations. • Ensure accuracy of commercial terms and invoicing. • Act as the voice of the customer internally. • Contribute to account strategy, product feedback, and customer success stories.