Role Description As a Senior Product Manager at CharterUP, you’ll join a lean, high-impact team driving the next evolution of products powering our marketplace business. In this role, you’ll take ownership of advancing our current product suite — from refining strategy to delivering new capabilities that strengthen and scale the future of group transportation. - Lead the product function for our go-to-market efforts. - Prioritize the highest-impact opportunities and guide enhancements through the full development lifecycle. - Collaborate closely with passionate teams across sales, engineering, and design. - Drive measurable revenue growth and deepen trust with our clients. Qualifications - 4+ years of experience in product management, with a proven track record of delivering successful digital products. - Large-scale deployments, B2C, Marketplace background, transit and/or mobility experience is a strong plus. - Bias for action and ability to operate in an environment of extreme agility and high ambiguity. - Excellent verbal and written communication skills. - Familiarity with software development processes, Agile, Scrum, and technology concepts. - Strong analytical and problem-solving skills. - Proficiency in using data to inform product decisions and measure success. - Strong strategic mindset with the ability to translate high-level goals into actionable plans and deliverables. - A passion for understanding user needs and delivering exceptional user experiences. Requirements - Accelerate and manage the marketplace roadmap that outlines go-to-market capabilities. - Drive the evolution of CharterUP’s customer-facing marketplace. - Understand user needs through direct feedback, data analysis, and user session recording capabilities. - Translate high-level concepts into detailed product requirements, user stories, and specifications. - Drive Agile scrum development processes, collaborating with dedicated teams. - Define KPIs and success metrics to measure the impact of new features and improvements. - Foster strong relationships with stakeholders and communicate product advancements effectively. Benefits - Flexible Work Model: Remote-first company with select roles requiring in-office presence. - Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, and family-building benefits. - Time Off to Recharge: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. - Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance. - Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team. - Referral Rewards: Earn bonuses for bringing top talent to the team. - Planning for the Future: Long-term financial planning support, including a 401(k) plan. - Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse.

• Monitor and set standards for the installation quality of Smart Meter components. • Build and actively lead a cross-site installer community. • Create technical training materials and information resources for installers. • Evaluate new components and installation procedures for rollout. • Responsible for ensuring compliance with regulatory requirements.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Product Strategy team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences. What you'll do Airwallex is looking to grow our Global Product Strategy and Operations team to play a pivotal role in bridging the gap between our customers, commercial and product teams. As a core member of the team, you will get to directly contribute to the direction of Airwallex's product strategy, proposition and to scale this function. This role is based in SF Responsibilities: - Develop a thorough 'customer needs' understanding across customer segments, regions and propositions through direct customer interviews, competitor analysis and deep data analysis - Collaborate directly with the product and strategic partnership teams to translate 'customer needs' into an effective and market-leading product and commercial strategy - Deliver great product and experiences to market in close collaboration with sales, marketing, operations, legal, pricing with the right feedback loops to learn and pivot our product - Leverage first principles problem solving skills to develop Airwallex's strategic 'big product bets' that is required to grow our business and unlock additional use cases - Embed robust ways of working, best practices and capabilities across product, commercial and strategy teams to deliver on initiatives effectively - Communicate key recommendations to senior stakeholders including the CEO, VP Global head of product and other key product leaders - Drive new initiatives and ideas from zero to one and work with the cross-functional stakeholders to deliver high quality product outcomes Who you are - 8+ years of experience in either a top-tier strategy consulting firm or a product strategy function at a fast growing tech company - Self-starter that can identify and prioritise opportunities to focus on - You are willing to roll up sleeves and go deep into the assigned problem - Track record of collaborating across teams - You can effectively partner with sales, operations, design, marketing, product and data analytics - Strong written and spoken communication skills - you're able to articulate complex concepts in a simple way - Strong analytical and first principles-led problem solving skills - Technology, financial services and experience in a high growth environment is good to have - Bachelor's degree or equivalent, with demonstrated academic achievement Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. What you'll do At Airwallex, trust is foundational to every customer relationship. Before a business can move money, issue cards, manage spend, or scale globally, we need to know who they are, help the right people access the right capabilities, and protect their accounts from fraud, abuse, and accidental misuse. The Identity & User Security team owns some of the most critical moments in the customer journey: onboarding decisioning, identity verification, user authentication, account recovery, roles & permissions, and customer notifications. These products sit at the intersection of customer experience, compliance, risk, platform scalability, and account security. As a Senior Product Manager on the team, you will define and scale the systems that help legitimate customers get onboarded and stay secure - while making it harder for bad actors to exploit the platform. You'll work across Product, Engineering, Design, Risk, Compliance, Operations, Security, and Data Science to build global capabilities that are simple for customers, powerful for internal teams, and resilient enough for a fast-growing financial platform. This is a high-ownership role for a product manager who enjoys complex systems, regulated environments, customer journey design, and building platform capabilities with real-world business impact. This role will be based in Singapore or Sydney. Your Impact - Own and evolve core identity and user security journeys across onboarding, identity verification, user authentication, account recovery, authorization, and customer/security notifications. - Define the product strategy and roadmap for how Airwallex verifies users, grants access, protects accounts, and communicates with customers during high-trust moments. - Improve customer experience while strengthening trust and risk controls, balancing onboarding conversion, account security, fraud prevention, compliance requirements, and operational efficiency. - Design scalable identity, access, and recovery capabilities that work across different customer types, business structures, regions, products, and regulatory requirements. - Shape Airwallex's customer notification strategy across the entire user lifecycle, including when to notify, what channel to use, how to drive action, and how to manage growth, trust, fatigue, deliverability, cost, and abuse. Requirements - Strategic Tech PM Leadership: 6+ years of experience owning complex, scalable platform/B2B products (SaaS, payments, infra) from discovery to rollout, with proven technical fluency to debate architecture, APIs, and data pipelines with engineering. - Risk & Compliance Navigation: Strong track record in regulated, policy-heavy environments (fintech, banking, security), successfully leading cross-functional alignment across Engineering, Risk, Compliance, and Legal. - Data-Driven & Execution-Focused: Expert at defining product metrics, running self-serve analyses (SQL/dashboards), and distilling complex technical or risk-related concepts into clear communication for both engineers and executives. Preferred Qualifications - Platform & Identity Expertise: Proven experience building scalable platform capabilities (APIs, SDKs, services) consumed by multiple teams, with specific expertise in IAM, authN/authZ, policy engines, or global notification systems. - Security, Fraud & Risk Mitigation: Strong background in fraud prevention, security engineering, and account abuse, including designing cost-effective mitigations against vectors like phishing and SMS pumping. - Global Scale & Operations: Track record of shipping features across multiple countries, navigating diverse regulatory regimes, and managing platform versioning, SLAs, and technical documentation at scale. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.