• Monitor client usage behavior and act to increase engagement and adoption of our solutions, especially in risk cases caused by low usage; • Assist clients in planning and executing strategies for using RD Station products, aligning them with the client’s business objectives; • Ensure configuration, activation, and adoption of new clients or new accounts within the portfolio; • Organize and conduct webinars and 1:few initiatives for education and scalable value generation, in alignment with the CS Education team; • Act proactively and predictively, identifying and mitigating risks through monitoring of customer usability data.

As a Client Success Manage you will play a key role in delivering our mental health benefits platform to small and mid-sized clients. You will be responsible for building strong client relationships, driving adoption, and ensuring programs are successfully implemented and supported. In addition, you will collaborate with our Enterprise CSMs by providing client success operations support for larger, complex accounts. This is a great opportunity for someone early in their client success career to gain direct account management experience while learning from senior team members. **What You'll Do** - Manage SMB & Mid-Market Accounts - Act as the primary point of contact for your assigned clients, building long-term relationships and ensuring satisfaction. - Coordinate onboarding, delivery, and ongoing support for mental health programs.**Conduct regular check-ins and provide timely updates to clients. - Identify opportunities to improve utilisation and adoption of our platform. - Coordinate Delivery & Internal Collaboration - Work closely with internal teams (clinical, product, sales, marketing) to resolve client issues and support program success. - Ensure projects are delivered on time and to a high standard. - Share feedback from clients to help inform product and service improvements. - Support Enterprise Accounts (CS Ops) - Assist Enterprise CSMs with operational tasks such as: - PollEV setup for webinars. - Inputting client details into collateral and systems. - Preparing client-facing documents and materials. - Supporting live webinars or events. - Track & Report Success - Monitor account health and engagement metrics. - Contribute to insights and reporting that demonstrate ROI to clients.

Role Description When our users have questions, run into issues, or need a hand — you're the person they count on. As a Customer Success Specialist at NoGigiddy, you'll support our community with fast, helpful, and genuine responses across email, chat, and social. No degree required — just strong communication, patience, and a real desire to help people succeed. Responsibilities - Respond to user inquiries via email, chat, and social media channels in a timely and professional manner - Troubleshoot issues related to offers, account access, and platform navigation - Escalate complex issues to the appropriate team with full context and documentation - Maintain detailed records of user interactions in our support CRM - Identify recurring issues and report patterns to the product team - Contribute to the help center by writing and updating FAQ articles - Deliver consistently high CSAT scores through genuine, solution-focused support Qualifications - No degree required - Prior customer support experience preferred but not required — we'll train you - Clear, empathetic written and verbal communication - Patient and calm under pressure — you don't match the energy of an upset user - Organized and able to manage a high volume of tickets without letting things slip - Familiarity with support tools (Zendesk, Intercom, or similar) is a plus Benefits - Hourly pay of $16–$22/hr - Fully remote - Paid training on all systems and product knowledge - Growth path into team lead or operations roles - Access to the full NoGigiddy earning opportunity network

Role Description As our CRM Manager, you will own and evolve the way Patient21 communicates with its customers and leads across the entire lifecycle. You will be responsible for building, managing and optimizing our CRM infrastructure — primarily in HubSpot — while developing content and automated workflows that drive engagement, retention and growth. This is a hands-on role with a high degree of ownership. You will set your own goals, measure your own success and work autonomously to make it happen. Qualifications - 2+ years of experience in a CRM, marketing automation or lifecycle marketing role - Hands-on experience with common CRM tools (workflows, sequences, reporting, pipelines) - Strong content creation skills — you can write clear, engaging copy that converts - Confident and skilled use (of established) AI tools - Fluent in English (written and spoken) - Highly self-directed: you don't wait to be told what to measure — you define it yourself - Analytical mindset with the ability to translate data into actionable decisions Requirements - Experience with HubSpot - Experience with additional automation tools (eg Make, Zapier, n8n, ActiveCampaign, Salesforce) - German language skills — a genuine plus given our market - Background in SaaS, HealthTech or a B2B environment - Experience with A/B testing and conversion optimization Benefits - A meaningful role with real impact in a growing HealthTech company - Fully remote position based in Egypt, with occasional on-site visits to our offices (travel expenses covered) - Flat hierarchies and short decision-making paths - Flexibility in how and where you work - A collaborative, international team - The tools and budget you need to do your best work - Remote work opportunity