CX Project Manager

Location

Worldwide

Posted

2 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

CX Project Manager

Miratech

Role Description We are seeking a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements. - Coordination of project management activities, resources, budget control, equipment, and information. - Develop and maintain project documentation, invoices, plans, and reports. - Maintain project plans, including schedule and project timeline, team plans, etc. - Meet targets criteria within the project. - Identify and manage risks to ensure delivery is on time. - Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget. - Project cost management. - Develop and maintain strong business relationships. - Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping. - Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle. Qualifications - 3+ years of experience in project management with CCaaS. - Experience with Genesys Cloud transformations is required. - Business analytics skills. - Technical hands-on experience with Genesys Cloud platform is a plus. - In-depth experience with identifying and understanding the user and business needs. - Master's or bachelor's degree, preferably in Technical and/or Economics Science. - Strong knowledge of Microsoft Office, Excel (pivot tables, data analysis, etc.), PowerPoint, and Visio. - Excellent self-management, planning, organizational, presentation, and analytical skills. - Attention to detail. - Perfect communication and interpersonal skills. - Upper-Intermediate or higher English. - Ability to work in a multicultural team. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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