Role Description We are currently seeking a dependable and detail-oriented Booking & Reservations Coordinator to support scheduling and reservation coordination. This role focuses on assisting with booking requests, organizing details, and ensuring all arrangements are handled accurately and efficiently. This is a fully remote position ideal for individuals who are organized, responsive, and enjoy working in a structured, client-focused environment. - Assist with coordinating bookings, reservations, and scheduling requests - Gather and organize client information and preferences - Review reservation details to ensure accuracy and completeness - Communicate confirmations, updates, and follow-ups in a timely manner - Maintain organized records of bookings and client interactions - Support a smooth and efficient coordination process from start to finish Qualifications - Strong organizational and multitasking skills - Clear and professional communication abilities - Ability to work independently in a remote environment - Detail-oriented with strong follow-through - Comfortable using email, online systems, and scheduling tools Requirements - Experience in customer service, administrative support, or coordination roles (preferred, not required) - Interest in travel, hospitality, or event-related services (preferred, not required) Benefits - Flexible remote work environment - Structured onboarding and ongoing guidance - Opportunities for growth based on performance - Supportive and collaborative team setting Work Environment This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace. Salary $45,000 - $65,000 a year Apply Today If you enjoy coordinating details, assisting with reservations, and working in a flexible remote environment, we encourage you to apply. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description Advanced hands-on knowledge of Microsoft technologies, including: - Active Directory - Exchange - SCCM - SQL failover clustering - SharePoint - Other on-premises Microsoft applications in an enterprise IT environment Strong troubleshooting skills across Windows Server and desktop operating systems. Experience with: - Hyper-V clustering and other virtualization technologies - Backup platforms such as Veeam and Commvault - Azure Local and Linux operating systems (asset) Ability to stay current with Microsoft server tools, technologies, and platform features. Experience maintaining Windows servers through effective patch management using Configuration Manager and related tools. Proven ability to: - Resolve support tickets - Maintain knowledge articles - Contribute to problem management through to full resolution At least 5 years of experience supporting internal or external clients by phone, email, or deskside. Experience with PowerShell. ITIL knowledge or certification (asset). Experience working in a 24x7 technical support environment. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field (preferred) - Windows Server Hybrid Core Infrastructure (AZ-800) - mandatory or highly preferred - Windows Server Hybrid Advanced (AZ-801) - mandatory or highly preferred - Microsoft Certified Systems Engineer (MCSE) certification - mandatory or highly preferred - ITIL Foundation Certification (v4) - nice to have - 8 to 10 years of experience in technical support, system administration, or infrastructure management - Experience in managed services or MSP environments - Experience with Windows and Linux server operating systems - Experience working in a 24x7 technical support environment Requirements - Remote work environment - Participation in a 24x7 support rotation is required Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program - Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement - Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

• Handle incoming tickets and manage daily operational support • Collaborate with other administrators to ensure smooth platform operations • Create documentation for existing infrastructure and update as needed • Provide ongoing technical and operational support • Identify opportunities for automation and process optimization

• Providing dedicated executive assistant support to the CEO, including diary and inbox management, travel coordination, stakeholder meeting management, and researching and preparing briefings and documentation for executive activities • Supporting the CEO with governance-related administration and communication with the Board and key stakeholders • Coordinating Board and sub-committee meetings, including preparing agendas, booking venues and travel, and providing secretariat support • Coordinating domestic travel for staff, associates, and participants, liaising with Corporate Traveller as required • Overseeing general office services and supplier relationships, including monitoring the AIGI inbox and phone line, and managing stationery, couriers, and workspace maintenance • Managing IT equipment provisioning and maintaining the internal equipment register • Assisting the Finance and Administration Manager with financial administration tasks, including drafting bills and coding expenses • Administering WHS compliance activities, including onboarding and refresher training, maintaining registers, managing contractor documentation, and coordinating remote work check-in systems • Organising logistics for in-person Board meetings and biannual staff offsites, including venue hire, catering, travel, and scheduling, ensuring WHS and accessibility requirements are met • Any additional tasks that align with your role and responsibilities as directed by the CEO or leadership team