• Serve as Vaya’s RHTP liaison with the Department and other awarded ROOTS Hub Lead entities on the RHTP program-related roles and responsibilities • Oversee and ensure the successful implementation and compliance with NC DHHS scope of work and Vaya’s RHTP plan • Coordinate within the organization and with lead anchor partners to ensure all RHTP responsibilities and requirements are met • Oversee the operational administration of the Hub’s intake, screening, merit review, technical advisory review, regional recommendation, and final funding approval processes • Maintain project plan and provide regular updates to supervisor and Vaya leadership regarding RHTP successes and challenges • Execute the Hub Action Plan in NC DHHS’ defined region.

• Start with Merchant Experience and implement continuous improvement initiatives to improve merchants’ experience with ShipBob. • Advise and implement the vision and strategy for the Merchant Ops function in achievement of company goals in partnership with Control Tower stakeholders in the US. • Deliver defined Objectives and Key Results (OKRs) and performance measures against company goals with a hands-on approach to understand gaps and run continuous improvement efforts. • Develop a successful team of Leads & Specialists in a growth environment including developing the team for future changes, managing the team's change resilience, and minimizing performance impacts associated with change. • Work with Finance and be accountable for the maintenance of and adherence to a Merchant Care headcount plan, budget, and cost mitigation and/or investment initiatives. • Guide employee engagement and an inspiring culture ensuring effective performance management, mentoring, and development and crafting an environment where people can excel through accountability, support, and empowerment. • Demonstrate a data driven approach to supervising the function, including establishing effective critical metrics, key performance indicators, and other leading/lagging indicators which provide insight into the efficiency of the function and changes in risk profile. • Consistently improve the merchant experience across our key channels and products by advocating for the voice of the merchant across internal partners, ensuring that resources are invested in improving merchant satisfaction and enabling scale. • Use excellent presentation and interpersonal skills to report findings and recommendations to operations stakeholders. • Identify and implement groundbreaking changes to generate efficiencies and deliver better merchant experiences while ensuring the teams adheres to regulatory and compliance requirements. • Keep ahead of industry developments in the region and apply standard methodologies to areas of improvement. • Additional duties and responsibilities as necessary.

• Lead Coupa’s partner strategy in your region, by driving partner-led pipeline creation, deal execution, and regional alliance growth. • Own and execute the partner-led sales model, driving pipeline and ACV through resellers and strategic alliances • Manage and enable key partners, ensuring consistent pipeline generation and deal progression across existing and new accounts • Build joint account plans with partners and Coupa sales teams, aligned to regional growth priorities • Generate new pipeline through partner-led prospecting, field events, and marketing programs • Lead forecasting, pipeline inspection, and deal reviews, ensuring accuracy in Salesforce and Clari • Support full sales cycle execution, including customer engagement, RFPs, pricing, and pre-sales support • Run Quarterly Business Reviews (QBRs) and partner performance reviews against mutual targets • Drive partner onboarding, enablement, and continuous education to improve selling capability • Act as the primary liaison between partners and Coupa sales teams, ensuring alignment and deal momentum • Lead regional partner events and executive engagement activities • Track and analyse partner performance, pipeline health, and market trends to identify growth opportunities

• Responsible for creating, maintaining, and monitoring the credit risk strategies for Unsecured Installment loans of FNBO • Completing analytical work to determine best in class credit strategies • Moving projects forward through compliance and business review and approval • Managing sound UAT testing and creative problem solving for managing risk while maximizing partner and customer experience • Managing the unsecured loans business within the approved risk appetite • Developing, obtaining approval, implementing, and managing credit strategies for unsecured installment loan products • Independently evaluating and analyzing ongoing performance of portfolio/partners • Understanding of root cause for performance, and effectively managing improvement for underperformance and maximization for high performance • Clear communication of complex analysis and strategy recommendations • Strong collaboration with cross functional stakeholders to move the unsecured installment loan business forward • Working closely with the Product, Technology and Business teams to ensure no issues with quality and or compliance of credit strategies • Supporting on-going internal and external audits by maintaining strong documentation