Role Description This role is part of a strategic initiative in the pharmaceutical diagnostics sector, focused on delivering IT solutions to support platforms that help diagnose and monitor a range of diseases. The project involves building, implementing, and maintaining digital systems that integrate clinical data, streamline diagnostic processes, and ensure regulatory compliance. We are looking for an IT Project Manager to oversee the planning, execution, and delivery of IT initiatives within the diagnostics sector. You will work closely with technical teams, business stakeholders, architects, QA teams, and external partners to ensure successful project delivery, alignment with strategic objectives, and regulatory compliance. Your main responsibilities will include: - Manage the full lifecycle of IT projects, including planning, execution, monitoring, and closure. - Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders. - Develop detailed project plans, timelines, and milestones, ensuring all tasks are completed on schedule. - Monitor project budgets, track expenses, and manage resource allocation effectively. - Identify risks and issues, propose mitigation strategies, and escalate as necessary. - Ensure adherence to quality standards, regulatory requirements, and internal governance processes. - Facilitate communication between technical teams, business stakeholders, and external partners. - Report project status, progress, and key metrics to senior management and stakeholders. - Support agile practices, including sprint planning, retrospectives, and backlog prioritization, where applicable. Qualifications - 3+ years of experience managing IT projects, preferably in pharmaceuticals, healthcare, or diagnostics. - Strong skills in budget control, resource management, timeline tracking, risk management, and project reporting. - Familiarity with IT systems, cloud-based solutions, software development lifecycles, and integration patterns. - Hands-on experience with Agile (Scrum, Kanban) and traditional project management approaches. - Excellent oral and written English; ability to communicate with technical and non-technical stakeholders. - Proven ability to lead cross-functional teams and coordinate multiple stakeholders. - Positive, proactive attitude in fast-paced environments. Benefits - People-First Culture – We care about our team, support each other, and celebrate successes together. - 100% remote work, based in Spain, with flexible collaboration across international teams. - Continuous Learning – Access to training programs, mentorship, career development opportunities, and an annual professional development budget. - Health and Wellness Perks – Private health insurance and gym subsidy. - Great Company Culture – Team events, knowledge-sharing sessions, and fun activities throughout the year. Hiring Process - HR Interview – A friendly conversation to understand your background and career aspirations. - Practical Exercise – A short case to assess your project management and organizational skills, which you’ll present in the next stage. - Technical Interview – Meet the team and discuss the vision and your potential role in it. Equal Opportunity Statement Nuvolar Works is an equal-opportunity employer. We welcome and encourage applications from all backgrounds. We do not discriminate based on age, sex, gender, gender identity or expression, sexual orientation, family or marital status, disability, national origin, race, ethnicity, religion, or any other protected characteristic. Candidates with disabilities are encouraged to apply, and we are committed to providing an inclusive and accessible recruitment process. If you require any adjustments during the hiring process, please let us know.

• Lead the day-to-day execution of a massive mobile and device deployment program, coordinating technical activities across multiple geographies. • Collaborate closely with Principal Engineers, Architects, and regional/local leads to ensure total technical alignment and seamless delivery. • Plan detailed schedules, manage project conflicts, navigate changing business requirements, and aggressively eliminate roadblocks. • Facilitate time-estimation practices, track dependencies, manage risks, and organize Agile ceremonies (Scrum/Kanban). • Deliver crisp project status reports to stakeholders and management, and lead post-mortems to drive continuous improvement.

DescriptionEmpathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. In this role you willThe Technical Implementation Manager serves as the primary technical partner for US clients, guiding them on platform setup, integrations, and customizations. Acting as the face of technical client success in client conversations, this role closely partners with Product and Tech teams to translate client needs into feasible solutions. The Technical Implementation Manager also supports the Client Success team with reporting, process improvements, and operational guidance to optimize outcomes. - Serve as the main technical contact for US clients, providing guidance on product capabilities, integrations, and customization options. - Act as the face of technical client success during client discussions about setup, workflows, and customizations. - Partner closely with Product and Tech to ensure client needs are feasible and clearly communicated, without owning ideation or feature design. - Support Client Success team operations by providing insights from reporting, analyzing data to identify trends, and improving processes. - Educate clients and internal teams on best practices, platform functionality, APIs, integrations, and workflows. - Represent the client perspective internally to help guide Product and Tech priorities, ensuring alignment between client expectations and technical feasibility. Requirements - Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (Master’s preferred)or equivalent experience demonstrating strong technical and analytical skills. - 5+ years in a client-facing technical role such as Solutions Architect, Technical Account Manager, Client Success Engineer, Product Specialist, or Technical Trainer / Instructional Designer - Ability to translate technical solutions into clear, actionable guidance for clients. - Strong understanding of cloud technologies, SaaS platforms, APIs, integrations, and data management frameworks. - Excellent problem-solving, communication, and stakeholder management skills. - Comfortable partnering with remote Product and Tech teams while serving US clients during US business hours - Comfort with ambiguity and a proactive approach to navigating evolving priorities Preferred Skills - Experience working with enterprise clients in high-scale, mission-critical environments. - Familiarity with frameworks such as TOGAF, ITIL, or DevOps methodologies. - Experience delivering technical presentations and guiding discussions on customization or integrations with executive and technical stakeholders. The salary for this position is approximately $145,000 base salary plus equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

• Lead enterprise integration projects end-to-end, aligning customer requirements, technical delivery, and post-launch support. • Serve as the primary liaison between customers, engineering, and stakeholders, driving cross-functional collaboration across APIs, mobile, and infrastructure. • Manage project scope, timelines, risks, and dependencies across multiple initiatives. • Facilitate technical discussions and support architecture, API design, and integration decisions (including OpenAPI). • Oversee testing, release coordination, and troubleshooting across application, integration, and network layers. • Communicate status, risks, and escalations clearly while promoting Agile best practices and strong team collaboration.