• Implementing best practices for monitoring, alerting, and incident response using DataDog and other tools. • Designing, building, and maintaining cost-effective, reliable, and scalable AWS infrastructure. • Collaborating with cross-functional teams to identify and address performance bottlenecks and reliability issues. • Conducting post-incident reviews to analyse root causes and implement preventive measures. • Automating routine tasks and processes to improve efficiency and reduce manual intervention. • Participating in an on-call rotation to respond to system outages and emergencies.

• Design, build, and own CI/CD pipelines for all new products and greenfield builds • Define pipeline standards that support parallel release streams and implement merge-blocking gates that prevent new high-severity security findings from reaching production • Design deployments for forward progression: feature flags, canary releases, and automated validation gates that make every release safe to ship without relying on rollback • Manage GitOps workflows using ArgoCD or equivalent • Automate vulnerability detection and remediation workflows at the pipeline level • Generate and maintain SBOMs for all containerized workloads • Maintain continuous audit evidence trails across all products • Enforce secrets management, access controls, and HIPAA-compliant infrastructure configurations • Architect and maintain the infrastructure that supports AI-assisted development • Build and maintain the full observability stack

• Own the full lifecycle of our Azure production environment and provide expert support to our development teams. • Design, build, and operate a secure, scalable infrastructure using Bicep for IaC. • Manage complex services like AKS, APIM, and Event Hubs. • Ensure operational excellence, high availability, and seamless CI/CD integration for fast and safe application delivery. • Implement and manage Azure API Management (APIM), Azure App Gateway, and Azure Front Door. • Deploy and operate containerized workloads on Azure Kubernetes Service (AKS). • Support and manage Azure Event Hubs for real-time data streaming. • Own the reliability of the Azure environment by monitoring health via Azure Monitor and Application Insights. • Enforce Azure Security services, including Entra ID RBAC, Managed Identities, Azure Key Vault, and Azure Policy.

• Work collaboratively with software engineering, QA, solutions delivery, engineering, sales, and product management to coordinate, automate, and govern the end-to-end release lifecycle. • Plan release cadences, managing branching and merge strategies, orchestrating deployments across environments, and ensuring quality gates are met before code reaches production. • Assist with design, coding, testing, debugging, and documentation of proprietary build, packaging, and deployment automation used to improve software delivery operations. • Own and drive execution of the IntelliVIEW software release checklist end-to-end, holding accountable parties on schedule across pre-code-cutoff, beta, code-freeze, pre-release, release, and post-release phases for each major version. • Drive release planning by finalizing scope with the Portfolio Manager and development managers, maintaining fix versions in JIRA, setting and communicating realistic target release dates, and coordinating code cutoff and the creation of the release branch. • Own source control branching, merging, tagging, and versioning strategies; develop, test, and debug code and scripts used to build, package, and deploy both Desktop and Server-based applications, and post install files to ShareFile for distribution. • Drive quality gates to closure, working with the QA Manager to confirm Zephyr Scale test plan execution before code freeze and release, enforcing JIRA hygiene so all version issues are resolved or rescheduled, and chairing the formal go/no-go meeting with sign-off from Management, Engineering, and Product. • Own release communication across Software Development, Solutions Delivery, Marketing, Sales, Support, and Engineering, issuing code cutoff notifications, beta availability announcements, stakeholder release updates, and scheduling release review meetings. • Design, implement, and monitor build, deployment, and configuration pipelines and standards; maintain release documentation, runbooks, and audit-ready records of all production changes; track post-release KPIs (adoption rate, customer-reported bugs, reported vs. resolved) with QA; and chair the lessons-learned retrospective with Sales, Support, Development, and Engineering.