Centric Software is a merchandise planning software company whose services support clients across the consumer goods and fashion industry sectors. As an employe
Technical Support Consultant
Location
Germany
Posted
10 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Technical Support Consultant
Centric Software
Role Description We are seeking a meticulous and seasoned Technical Support Consultant to join our growing European team. In this pivotal role, you'll be instrumental in delivering exceptional customer support and technical guidance. With a primary focus on our German customers, you'll swiftly address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Customer Support Manager, you will have ample opportunities to contribute to our team's success. Responsibilities: - Resolve customer queries and issues promptly, adhering to SLAs. - Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines. - Manage complex customer accounts and understand their hardware and software setups. - React quickly to major customer issues. - Communicate effectively with senior management and other teams. - Foster productive relationships across teams. - Ensure system availability and functionality for customers. - Maintain high customer satisfaction. - Create knowledgebase articles and document issue resolutions. - Analyse complex problems and propose solutions. - Establish credibility with internal and external customers. - Achieve proficiency in Centric 8 software installation and functionality. Qualifications - Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field. - Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry. - Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable. Requirements - Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills. - Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud). - Fluency in both German and English is essential, with additional proficiency in other languages considered a plus. - Good time management skills. - Ability to work under pressure. Benefits - Competitive salary and comprehensive benefits package. - A dynamic and collaborative work environment within an international team. - Opportunities for professional growth and skill development in a rapidly evolving industry.
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