Fivetran is the leader in automated data integration, delivering ready-to-use connectors that adapt to change.
Customer Solutions Architect
Location
Japan
Posted
56 days ago
Salary
0
Seniority
Senior
Job Description
Customer Solutions Architect
Fivetran
• Own post-sales technical engagement across assigned Enterprise accounts • Drive adoption, optimisation and ongoing usage of Fivetran • Deliver enablement sessions, workshops and best-practice guidance • Monitor account health signals (usage, performance, support trends) and proactively intervene where needed • Ensure customers move from initial deployment to sustained, scalable success • Identify, validate and execute expansion opportunities across business units, regions and use-cases • Partner with AEs to drive incremental ARR through structured expansion plays • Act as the chief technical stakeholder for assigned accounts post-go-live • Guide customers on best practices for data pipelines, automation, and platform adoption • Build and maintain relationships with technical, operational and executive stakeholders
Job Requirements
- Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role
- Strong ability to own and drive customer outcomes post-sale, including adoption and expansion
- Experience designing scalable data architectures and working within modern data ecosystems
- Ability to translate business objectives into technical solutions and measurable outcomes
- Strong stakeholder management skills across technical and non-technical audiences
- Proactive, self-sufficient and highly organised approach to managing multiple accounts
- Comfortable operating strategically while also engaging in deep technical discussions.
Benefits
- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
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