• Develop and maintain relationships with existing accounts through personal visits and follow-up on a regular basis, with an eye toward account retention and growth. • Secure account penetration and loyalty, by adding overall value to customer accounts; improving current programs, and introducing new innovations and reporting. • Drive engagement with customers at all levels to ensure needs are met, apprise customers of mutual performance, new products, programs and market trends through periodic and formal Business Reviews. • Develop and qualify leads within respective geography to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns, and social selling techniques. • Present and create multi-product solution opportunities through presentations, training, and demonstrations. • Provide customer training and support as needed across the customer's entire enterprise. • Accurately complete administrative duties; budgeting, forecasting and expenses.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square's most valuable and engaged sellers. You will work with business owners and c-level executives to find creative ways for Square's first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify "mutual win" opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments. You Will - Manage a book of 150 - 175 Strategic Food & Beverage Sellers - Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences - Serve as the voice of the upmarket seller with Product Teams - Act as a consultant and partner to high value restaurant sellers to accomplish their goals - Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams - Partner with Strategic Account Executives on high-growth deals - Negotiate pricing for use-case expansion and retention of your sellers - Provide white glove client service and troubleshooting to ensure resolution of seller issues - Inform operations and program design for this segment at scale - Conduct quarterly business reviews with various stakeholders You Have - 5+ years of relevant Account Management experience - Experience Managing, retaining and growing a book of business - Consistent over-performance on key sales or customer success metrics - Remarkable discovery skills with customers based in genuine curiosity about their business - A technical solutioning framework, including the ability to conduct requirements gathering - Proven experience managing multiple projects internally with engineering, product and finance teams - Contract and/or pricing negotiations experience with external senior stakeholders - Excellent written and verbal communication skills - Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook - Restaurant experience and/or F&B Technology experience preferred Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: ($108,200 - $121,700) Zone B: ($121,700 - $135,200) Zone C: ($135,200 - $148,700) Zone D: ($148,700 - $ 162,200 ) Amounts listed above include target variable compensation. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

• Own a portfolio of Instinct's highest-value enterprise accounts — corporate groups, multi-location organizations, health systems, and strategic anchor clients • Serve as the senior executive point of contact, building deep relationships with C-suite and VP-level stakeholders across each account • Develop and execute multi-year account plans that drive expansion, reduce churn risk, and position Instinct as a long-term strategic partner • Monitor account health signals and intervene proactively to protect and grow net revenue retention (NRR) • Lead contract renewals and commercial renegotiations with confidence; protect pricing integrity while delivering clear ROI narratives • Act as the internal voice of the enterprise customer — synthesizing feedback and advocating for product, support, and operational resources across the organization • Partner closely with the VP of Business Development to identify, develop, and close new enterprise opportunities in corporate, health system, university, and strategic segments • Own a personal pipeline of net-new enterprise prospects; manage the full cycle from initial engagement through final contract execution • Represent Instinct at industry conferences, trade shows, and executive forums to build brand presence and pipeline in the enterprise segment • Serve as a trusted extension of the VP of Business Development, stepping in to advance relationships, prepare materials, and execute on strategic priorities • Prepare executive briefings, account plans, QBR decks, and partnership summaries in support of VP-led initiatives • Identify and act on expansion opportunities across the full Instinct portfolio within existing enterprise accounts — EMR, Decision Support, Payments, and ScribbleVet AI • Lead solution-mapping conversations that connect enterprise clinical and operational pain points to bundled Instinct offerings • Conduct or coordinate executive-level demonstrations of ScribbleVet AI and other platform capabilities as needed to accelerate enterprise decisions

Role Description This position represents one or more Regions / Countries on the Regulatory Sub team and supports the creation / maintenance of the Regional Regulatory Strategy, as part of the Global Regulatory Strategy, for one or more assigned medium-complexity programs / single approved asset and leads its locoregional implementation. The position liaises between Country Regulatory and the asset Global Regulatory Sub team. The Senior Manager operates with limited guidance and oversight and provides regulatory support to Clinical Operations and Clinical Development for various activities relating to NDA/MAA submissions and clinical study start-up and execution, including document review, CTA approval, etc. - Support development and locoregional implementation of regulatory strategies for at least one medium-complexity program (single asset) - Identify and communicate potential regulatory risks and mitigations to the Regulatory Subteam - Support planning, coordination, and preparation for meetings, including teleconferences with locoregional regulatory agencies - Regulatory review of study documents such as protocols, protocol amendments, ICFs, CSRs, IMPDs, IBs, pediatric plans, briefing books, DSURs, annual reports, etc., to ensure content and format meet all regulatory requirements - Lead coordination of locoregional IND/CTA and/or NDA/MAA submissions and supplements, while managing and partnering with CRO - Lead development regional regulatory submission plans - Support product development and lifecycle management activities - Represent Regulatory Sciences on the Study teams, and assess regulatory pathways for submissions to the FDA and other regulatory agencies - Manage multiple tasks in a fast-paced environment while keeping on task and to the company's quality standards - Assume other relevant assignments as assigned - Provide mentorship and support to colleagues to support their activities and help with the production of appropriate reports and documents - Assist Regulatory department in the update and creation of internal policies and procedures - Understand the legal and compliance environment and drive collaboration with the Legal and Compliance team - Drive the spirit of "ONE Team" across all functions by supporting a team approach to focus on our patients and customers as our top priorities Qualifications - Bachelor’s degree (minimum 8 years relevant experience) or advanced scientific degree (MS, PhD, Pharm D; minimum 5 years relevant experience) in regulatory affairs or pharmaceutical industry and/or clinical research - Understanding of/experience supporting and/or leading IND/CTA and NDA/MAA (and supplement) submissions - Experience overseeing regulatory collaboration with CROs or other partnering organizations and coordinating US and/or international submissions to meet regulatory requirements is desired - Strong verbal and written communications skills - Exceptional interpersonal and problem-solving skills - Excellent project and/or program management skills - Learning agility and ‘scalability’ to take on increasing responsibility as Company X grows - Ability to work effectively across a highly complex, fast paced, matrix organization - Understanding of the legal and compliance environment - Consistent demonstration and embodiment of company core values: Collaboration, Excellence, Innovation, Integrity, Passion, Patient/Stakeholder Centricity - Advanced functional experience with MS Office Suite Benefits - Competitive salary - Comprehensive benefits - Extensive opportunities for professional growth and development