The Next-Generation in Smart Enterprise Resource Planning.
Associate Application Support Consultant
Location
Poland
Posted
12 days ago
Salary
0
Seniority
Mid Level
Job Description
Associate Application Support Consultant
Unit4
• As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. • Provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. • Progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate. • Investigate, process and document application defects passed to the Application Support team. • Be proactive in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation. • Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress. • Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards. • Investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience. • Responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development. • Train and mentor less experienced members of the team around product knowledge, skills, and processes. • Work in a team environment to help and assist colleagues.
Job Requirements
- Strong communication skills and fluent in English (verbal and written)
- Common knowledge of Microsoft technologies , workplace processes and IT infrastructure
- Exceptional Customer facing skills , understand and be able to implement the concept of exceptional Customer Service
- Previous experience of working in a Customer Service environment is an advantage
- Exhibits good analytical and problem-solving abilities
- Ability to manage your own time to prioritise workload and meet deadlines
- Friendly and professional manner with an enthusiastic positive approach to tasks
- Able to use initiative and work alone, and as part of a team
- Be a strong Team Player
- Possess ability to work in a Dual Working Environment
- Nice to have: Background in finance (either education or experience) is a strong plus
- Knowledge on a given Unit4 ERP module or other module(s) will be an asset
- Knowledge or experience with ServiceNow
- ITIL knowledge
- Previous experience of working within Corporate IT.
Benefits
- a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
- balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
- growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
- talented colleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry
- a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
- a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.
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