Customer Support Associate

Location

United States

Posted

1 day ago

Salary

$80K - $95K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Support Associate

Delphi

Role Description At Delphi, we are redefining how knowledge is shared by creating a new medium for human communication: interactive digital minds that people can talk to, learn from, and be guided by. Our mission is bold: Make human wisdom abundant, personalized, and discoverable. Preserve legacies, unlock opportunities, and scale brilliance across generations. Who you are: - Strong multitasker who can manage multiple customer conversations and competing priorities in parallel - Calm, patient, and empathetic, able to de-escalate tense situations and hold a steady tone under pressure - Clear, confident communicator with strong verbal and written skills - Sharp prioritization and judgment, knowing what is urgent versus what can wait, and escalating appropriately - AI-fluent and tool-savvy, comfortable using AI support tools to troubleshoot, draft responses, and improve workflows - Comfortable with weekend monitoring and coverage, responding quickly when issues come up - 2+ years of experience working directly with customers What you'll do: - Own and manage our Intercom support system, including inbox configuration, macros, tags, and routing - Triage and resolve incoming tickets with timely follow-up and clean documentation - Maintain visibility into outstanding tickets and proactively drive them to resolution, including follow-ups - Surface themes, bugs, and recurring issues to Engineering with clear context and examples - Support mid-tier client requests, including troubleshooting, guidance, and cross-team coordination - Support live webinars by monitoring and answering Q&A in real time, escalating technical and product questions as needed and capturing follow-ups for the team - Troubleshoot issues end-to-end before escalating to Engineering, gathering clear repro steps, logs and screenshots, and customer context so escalations are actionable and fast - Escalate high-impact issues such as outages, payment and access problems, and data or privacy concerns, and track them through closure Benefits - Unlimited Learning Stipend: Support for books, courses, or conferences to enhance your growth and development. - Health, Dental, Vision: Comprehensive coverage to take care of your health. - 401k covered by Human Interest. - Relocation support to SF (as needed). If you’re looking for just a job, Delphi isn’t the right fit. But if you want to shape the future of human connection, scale wisdom for billions, and build something that will outlast us all - you’ll feel at home here.

Related Job Pages

More Customer Support Jobs

Customer Support Specialist

Alfil Logistics

Apply now to join Alfil Logistics in Colorado Springs as a remote Customer Care Assistant supporting daily customer operations.

Role Description Alfil Logistics is hiring a remote Customer Support Specialist in Louisville, Kentucky. This is a part-time position with flexible scheduling and structured support duties. Monthly earnings range from $2,000 to $5,000+ based on performance and workload. Previous support experience is preferred. We are hiring only candidates currently located in Kentucky. - Respond to customer service inquiries - Maintain accurate client documentation - Assist with account-related requests - Coordinate follow-ups with support staff - Provide timely communication updates Qualifications - Must currently reside in Kentucky - Previous customer support experience preferred - Strong written and verbal communication - Reliable internet and computer access - Authorized to work in the United States Benefits - Remote part-time flexibility - Performance-based monthly income - Structured onboarding process - Professional remote work environment - Long-term growth opportunity Company Description Apply today to join Alfil Logistics in Louisville as a remote Customer Support Specialist supporting daily customer communication and service operations.

United States
$2K - $5K / month

Customer Service Representative

Alfil Logistics

Apply now to join Alfil Logistics in Colorado Springs as a remote Customer Care Assistant supporting daily customer operations.

Role Description Alfil Logistics is hiring a remote Customer Service Representative in Denver, Colorado. This is a part-time position with flexible scheduling. Monthly earnings range from $2,000 to $5,000+ based on workload and performance. Customer service experience is preferred. We are hiring only candidates currently located in Colorado. - Answer customer inquiries remotely - Process account and order updates - Maintain accurate client records - Coordinate communication with support teams - Provide professional customer assistance Qualifications - Must currently live in Colorado - Prior customer service experience preferred - Strong verbal and written communication - Reliable internet and computer setup - Authorized to work in the United States Benefits - Remote part-time flexibility - Performance-based monthly income - Structured training process - Professional remote environment - Long-term opportunity available Company Description Apply now to join Alfil Logistics in Denver as a remote Customer Service Representative supporting daily customer operations.

United States
$2K - $5K / month

Customer Service Representative

MKB

MKB Company is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. We provide reasonable accommodations throughout the hiring process and employment relationship consistent with applicable law.

Role Description As a CSR, you’ll play a key role in delivering an exceptional customer experience from order entry through delivery. You’ll partner closely with Sales, Operations, Logistics, and Accounting to ensure orders are processed accurately, deliveries stay on track, and customers receive timely communication and support. - Manage customer orders from start to finish, ensuring accurate order entry, confirmations, updates, and follow-through - Serve as a trusted point of contact for customers via phone, email, and in person - Coordinate with Sales, Production, Logistics, and Accounting teams to resolve issues and support customer needs - Arrange shipments and deliveries while proactively communicating ETAs, changes, and updates - Monitor open orders and identify potential delays or risks before they become problems - Maintain accurate records and customer information within ERP/CRM systems - Support inventory checks, lead-time updates, billing inquiries, and account setup activities - Build product knowledge and confidently assist customers with questions and solutions - Contribute ideas for process improvements and operational efficiencies - Help support a positive, team-oriented culture focused on service and accountability Qualifications - High school diploma or equivalent required; Associate degree preferred - 1–3 years of office, administrative, customer service, order management, or inside sales experience - Experience with ERP/CRM systems and Microsoft 365 (Excel, Outlook, Word, PowerPoint) - Strong communication and relationship-building skills - Highly organized with strong attention to detail - Ability to prioritize and manage multiple tasks in a fast-paced environment - Problem-solving mindset with a proactive approach - Bilingual English/Spanish is a plus - Mechanical or technical aptitude is helpful but not required Requirements - Ability to sit and work at a computer for extended periods - Frequent communication via phone, email, and in-person interaction - Occasional walking through warehouse or production areas - Ability to occasionally lift up to 25 lbs. Benefits - Stable and growing company with nationwide operations - Collaborative team environment where your voice matters - Opportunity to learn multiple aspects of the business - Fast-paced role with variety and daily interaction - Career growth potential within operations, sales support, logistics, and customer service - Work alongside experienced leaders and cross-functional teams - Competitive compensation and benefits package Company Description MKB Company is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. We provide reasonable accommodations throughout the hiring process and employment relationship consistent with applicable law.

United States
$23 - $28 / hour
Aprende Institute logo

Virtual Instructor Wedding Planner

Aprende Institute

Aprende Institute is the leading online education platform for vocational skills in Latin America and the United States' Hispanic market. The company offers a wide array of online training and courses and has enrolled over 300,000 students. Aprende empowers learners to transform their interests into income by starting a new business or a new career. It integrates technology and digital media with traditional instructor-led classroom activities, giving its students a flexible and personalized learning experience, accessible on any device, that monitors students' progress and encourages engaged learning, skill mastery, and course completion. Furthermore, Aprende's tech platform and tailored content solutions assist corporations training and motivating their workforce and clients with unique experiences.

Part TimeRemoteTeam 201,500

Role Description ¿Te apasiona la industria de los eventos y tienes el don de transmitir tus conocimientos? En Aprende Institute, buscamos tu talento para inspirar, guiar y capacitar a la próxima generación de profesionales. Si tienes experiencia en el terreno, dominas la estrategia logística y quieres impactar positivamente en el futuro de miles de estudiantes en toda la región, ¡esta oportunidad es para ti! - Impartir clases en vivo dinámicas, interactivas y enfocadas en la práctica real del mercado. - Guiar y retroalimentar a los estudiantes en sus proyectos formativos, resolviendo dudas y motivándolos a culminar sus estudios. - Dominar e impartir los ejes temáticos clave de nuestros diplomados: - Organización de Eventos: Enseñarás la gestión integral (pre, durante y post-evento) de eventos sociales y corporativos, administración de presupuestos, contratos, finanzas, protocolo y hospitalidad. - Wedding Planner: Capacitarás en psicología del cliente nupcial, diseño conceptual y estético de bodas, selección de proveedores especializados y la estricta coordinación del "Día B". - Producción de Eventos Especializados: Instruirás en el montaje técnico (audio, iluminación, escenografía), gestión de riesgos en eventos masivos, tecnologías aplicadas (streaming, apps) y activaciones de marca de alto nivel. Qualifications - Experiencia comprobable en la planeación, producción y ejecución de eventos (sociales, corporativos, institucionales o bodas). - Formación o certificación académica en profesional en Gestión de Eventos, Hospitalidad, Administración de Proyectos o áreas afines. - Habilidades blandas excepcionales: Excelente comunicación verbal, empatía y una alta capacidad para motivar en entornos virtuales. - Contar con un espacio adecuado para transmitir, buena conexión a internet, cámara y micrófono de alta calidad. Benefits - Trabajo 100% remoto. - Pago competitivo + Bono mensual por desempeño. - Crecimiento: Integrarte a un entorno educativo tecnológico, innovador y en constante expansión. - Disponibilidad de Horarios (A elegir): - Opción 1: Lunes a jueves 04:00 p.m. a 08:00 p.m., Viernes 08:00 a.m. a 12:00 p.m. y Sábados 07:00 a.m. a 11:00 a.m. (Hora CDMX). - Opción 2: Lunes a viernes 04:00 p.m. a 08:00 p.m. y Sábados 07:00 a.m. a 11:00 a.m. (Hora CDMX). Company Description Aprende Institute is the leading online education platform for vocational skills in Latin America and the United States' Hispanic market. The company offers a wide array of online training and courses and has enrolled over 300,000 students. Aprende empowers learners to transform their interests into income by starting a new business or a new career. It integrates technology and digital media with traditional instructor-led classroom activities, giving its students a flexible and personalized learning experience, accessible on any device, that monitors students' progress and encourages engaged learning, skill mastery, and course completion. Furthermore, Aprende's tech platform and tailored content solutions assist corporations training and motivating their workforce and clients with unique experiences.

CST (UTC-6)