Delphi

Role Description At Delphi, we are redefining how knowledge is shared by creating a new medium for human communication: interactive digital minds that people can talk to, learn from, and be guided by. Our mission is bold: Make human wisdom abundant, personalized, and discoverable. Preserve legacies, unlock opportunities, and scale brilliance across generations. Who you are: - Strong multitasker who can manage multiple customer conversations and competing priorities in parallel - Calm, patient, and empathetic, able to de-escalate tense situations and hold a steady tone under pressure - Clear, confident communicator with strong verbal and written skills - Sharp prioritization and judgment, knowing what is urgent versus what can wait, and escalating appropriately - AI-fluent and tool-savvy, comfortable using AI support tools to troubleshoot, draft responses, and improve workflows - Comfortable with weekend monitoring and coverage, responding quickly when issues come up - 2+ years of experience working directly with customers What you'll do: - Own and manage our Intercom support system, including inbox configuration, macros, tags, and routing - Triage and resolve incoming tickets with timely follow-up and clean documentation - Maintain visibility into outstanding tickets and proactively drive them to resolution, including follow-ups - Surface themes, bugs, and recurring issues to Engineering with clear context and examples - Support mid-tier client requests, including troubleshooting, guidance, and cross-team coordination - Support live webinars by monitoring and answering Q&A in real time, escalating technical and product questions as needed and capturing follow-ups for the team - Troubleshoot issues end-to-end before escalating to Engineering, gathering clear repro steps, logs and screenshots, and customer context so escalations are actionable and fast - Escalate high-impact issues such as outages, payment and access problems, and data or privacy concerns, and track them through closure Benefits - Unlimited Learning Stipend: Support for books, courses, or conferences to enhance your growth and development. - Health, Dental, Vision: Comprehensive coverage to take care of your health. - 401k covered by Human Interest. - Relocation support to SF (as needed). If you’re looking for just a job, Delphi isn’t the right fit. But if you want to shape the future of human connection, scale wisdom for billions, and build something that will outlast us all - you’ll feel at home here.